Ignore the scheduled delivery date buddy, you will be disappointed
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You can only believe the scheduled delivery date once it has changed to "Out for delivery"

so frustrated, my new x13 screen got red dot but lenovo said it's only 1 pixel affected so it's acceptable, can't claim warranty.

agree, they still need to pass the Malaysia custom clearance, then send to hub etc. So at least few more days to deliver to your doorstep.

I call this number if they arrived Shah Alam ?

Too bad, you walk in to Lenovo service center? Which center? Maybe try other center and see.

Last few months I bought a brand new Acer monitor from shopee, with screen leaking issue, they change new one for me. This is my second time deal with Acer. Last time was power adapter faulty within warranty period, they also give me new one. Their service quite good. Of course price is not expensive like laptop, but they still can solve the issue.

Now we all hope Lenovo can do same level like Acer.

The toll free number. Yes
You have to call 1 day in advance before going there to do self-collect
They will call you once the parcel is ready for collecting

Cannot do self collect on the same day you call them

Normal. No manufacturer will entertain anything below 3 dead pixel
That's a different issue. ACER won't entertain you either if the issue was dead pixel and the quantity is below 3
Some brands even set a minimum of 5 dead pixel

So this is my personal review of the Lenovo online buying experience

Great deals, good range but a hell load of patience required.

To start off, my experience started early November. Was looking for a Laptop to replace my workhorse Laptop which had a lousy HDD.
Saw a pop up ad from Lenovo on deals...hmmm no harm looking offers from Lenovo.
OK..saw a good deal on a 15 inch E gen 2 Thinkpad (build your own) promised delivery 4 weeks.
Great...since I was not in a hurry, ordered and paid by Debit Card. Transaction TAC went through, RM1.00 deducted.
Got a email from Lenovo, says order received. Happy.

2 days later, received an email, says payment got problem. Checked account, balance not deducted.
Ok fine, about to reply CS, saw a different model, a L15 Thinkpad with touch screen for slightly more.
Decided to take the L15 during 11.11, also hoping to get a better deal then.
So wrote to CS to cancel the first Order and told them will order a different model.
Received an email saying the Order was cancelled.

On 11.11, ordered the L15 (indeed with a better deal) customized with bigger SSD and upgraded 3 years premier support, paid by CC this time (after the debit Card problem). Promised delivery 6-8 weeks. Confirmation email duly received.
So waited, first update on OVP was estimated delivery on end December. Fine, within the scheduled date.
Next OVP, delivery dated got pushed to mid Jan 2021...ohhh felt a bit disappointed but ok la 8 weeks.
Then the bombshell..next email says incident report (WTF) parts shortage (no idea what parts) estimated deliver pushed back to MID APRIL 2021.
WTF...i mean....basically it will be a 5 months wait.....furious liao..

Screw it...decided to stick to the plan since it was such a sweet deal.....and no hurry since got a old laptop to work.
Then..to my horror, I dropped my old laptop and the screen hinge broke....
So I need to expediate the L15 before my old laptop dies.
CS told me they will try to expediate my order..but one week later OVP still says mid April 2021 delivery.

KNN, cannot wait that long so decided to buy a ready made aje. Cyber Monday 30.11, saw the X13 AMD with 3-6 days shipped
Wrote to CS to cancel the L15 and immediately ordered the X13 AMD. Paid by bank transfer while waiting for Lenovo to do refund.
Ok...thought settled liao, payment done, OVP first shows est arrival 4.12.2020. Ok cool.
By 3.12, shipped from Singapore - Shenzen - KLIA. It was obvious wont get it by 4.12.
Nevermind, thought it was shipped ok can get within next few days.
Then my old laptop condition turned for the worst, cannot close properly as the hinge got stuck.

Kept checking UPS status, stuck at KLIA due to clearance (import license) for 2 days, released but stuck at Shah Alam for 2 days local agent reschedule delivery. By then OVP says estimated delivery on 8.12 but nope didn't arrive.

Got it only today..about 11 days after ordering.

So my take away to the whole experience: -

1. Pay with CC if possible. debit Card and bank transfer problematic. Bank transfer , they dont expressly says to send the proof of transfer to them, just says to put the Order number in the details of payment.

2. Lenovo CS are not very helpful to expediate any orders. UPS CS is worst, useless AI predicting your questions.

3. The estimated shipping dates and arrival are.................ESTIMATES. its not accurate at all. the updates are not in real time. As of writing this, my OVP status still says delivery on 8.12 and UPS is still in Transit. Terrible for anyone which have to arrange days off to receive the goods.

4. Lenovo must take some blame inventory control. They shouldn't be allowed to advertise shipping dates which are misleading. 4-6 weeks turned to 5 months is clearly unacceptable or 3-6 days delivery which turned to 11 days. While it difficult to have an exact prediction on stocks level, surely a customer cannot be expected to just wait due to Lenovo's failure to control inventory.

5. Patience is virtue and it is a must when ordering online. In a era where items ordered online are delivered within 4-5 days, the logistics updates are totally useless. Not sure about Dell, but AFAIK my past purchase wasn't so stressful that i kept seeing datelines being pushed again and again.

Anyway, end of my rant...now to configure the X-13. By the way..yes the Thinkpad keyboards are awesome.

Hi guys, after reading all the horror purchase experience on CTO model, I decided go with 3-6 days delivery model although the specs is not exactly what I want.

Lenovo Legion 5 (15) (Phantom Black)

Processor: AMD Ryzen 7 4800H Processor ( 2.90GHz 4MB )
Operating System: Windows 10 Home Single Language 64
Display Type: 15.6"FHD, IPS, AntiGlare, LED Backlight, Narrow, 45%NTSC, Non-Touch, 120Hz, 9.5mm 1920x1080
Memory: 8.0GB DDR4-3200 DDR4 SODIMM 3200MHz
Storage: 512GB SSD, M.2 2280, PCIe Gen3x4, OPAL2.0, TLC
Warranty: One year Carry-in
AC Adapter: 170W
Graphics: NVIDIA GeForce GTX 1650 4GB GDDR6
Battery: 4 Cell Li-Polymer
Bluetooth: Bluetooth Version 5.0 or above
Camera: 720P HD Camera with Array Microphone
Keyboard: 6-row White Backlight, Black Key, White Icon English (US)
Pointing Device: ClickPad
Wireless: Intel Wi-Fi 6 22260 2x2ax non-vPro

2Y Premium Care with Onsite upgrade from 1Y Depot/CCI

Is this specs ok? plan to add another stick of RAM and extra SSD/HDD.

Even with 3 to 6 days delivery it may end up more too 😀.
So like the one reply above u.. his experience is also like mine. Now baru clear custom at Shanghai from Hebei. I order on 10th of November which they said 2 weeks. I got email saying delay till 21st Jan but i wrote to them saying I need it urgent and suprisely 2 days after it was shipped on 5th Dec. 😂😂😂

This post has been edited by Travaller: Dec 10 2020, 06:28 AM

My 3-6 days order ended up being 2 months. Never trust estimate put on lenovo website. Full of lies.

Need to repeat again:
The dates are just estimates. Never trust them. ETA in OVP is a joke
Pre-Lenovo experience is terrible. Has been like that for years. Their cs only the senior ones can help you
Just wait it to deliver. If need laptop urgently better not buy from their site

Also 3-6 business days ship is not 3-6 business days deliver. Delivery time is usually 1-2 weeks.
Sometimes when they update slow, 3-6 days ship will not be 3-6 days ship
I prefer the R5+1650 prebuilt

While I do agree that the estimated date are only estimates...but surely it has to be on best effort or reasonable expectation basis.
To advertise and represent it as 6-8 weeks is already an estimate. Hence, any delay or changes ought to be within the 6-8 weeks range.
But to ask a customer who had made the order and indicate that the shipment is delayed to 5 months is nothing short of fraudulent misrepresentation.

That is my beef with Lenovo because they had initially gave an estimate and subsequently change the delivery date unilaterally. The customer had by then confirmed the order based on the information they represented. Of course the customer could cancel the order but that's beside the point.

Thus, like I said unless one is not bothered to wait, the process is acceptable as the end product is brilliant.

Sometimes they dk what they talking also...I knew someone who bought Legion 5, said delay a few weeks but a few days later suddenly shipped

Hmmm... mine was not too bad. Ordered L5 built your own on 26th Nov, 1st they said its up to 8 weeks. Today just cleared customs and expected delivery on saturday.

what spec? quite fast i would say

u do lots of customization? want order notebook coz can upgrade ram but dont like late delivery...

I've got 8 units of ThinkBook 14 ordered on 17 November, still hasn't been shipped until today

*Corporate purchase & customized model

Actually yes. Its 4800, 2060, 144hz screen, 16gb, 1tb hdd+256gb m.2.

Do I need to email them on the shipping update , been checking for everyday , and it didn’t updated at all. Just worried that it will delay the shipment.