Mine also legion 5 but is non customized model, RM 3279.
Normal spec : 4600H + GTX 1650

Didn't add another 95 for 1 more year warranty?

No, 1 year warranty only.

change SSD to 2280, also remember to add 2 yr warranty

How long is the estimated delivery time?

TLDR

- Bought a lenovo laptop on its website on 9 October 2020.
- Stated delivery within 8 weeks at time of purchase
- Lenovo lied, and shipping date is end January 2021 (4 months after)
- Cancelled order, and request refund on 26 October 2020
- Lenovo has't refunded in 2 weeks, calls and emails lenovo
- Lenovo ignored, and just say wait, we check our system
- Send an email to bank, cc BNM, OFS, KPDNHEP
- Bank refunded in 2 days.


IMO not many of us know that with credit cards, there's a greater amount of consumer protection in case of unfortunate incidents where we need to dispute transaction with merchants. As we can use intermediaries (banks, card issuers (mastercard/visa/amex), BNM, OFS, KPNDHEP) to ensure that our rights as consumers are well-protected.

In my case, Lenovo sucks balls to the max. At the time of my purchase, its website shows that the item will be shipped within 8 weeks. I made my order, paid, and wait. One week after that, lenovo portal shows my laptop is shipping in November, a few days later, it changed to December, and a few days after that, changed again to late January 2021.

I am well-aware that AMD Ryzen CPU now has a worldwide shortage, but is it so difficult for Lenovo to estimate their shipping date? If it ships in 4 months, just write 4 months la, don't la lie to people and say it ships in 8 weeks.

My experience with refund with other companies, are normally quite quick, ie less than a week. After 2 weeks of not getting refund, this thing is starting to get on my nerves.

Wrote a long email, and copied to BNM (bnmtelelink@bnm.gov.my), OFS (enquiry@ofs.org.my), and KPDNHEP (eaduan@kpdnhep.hep.gov.my) on 7 November (Saturday)

BNM replied that they noted, OFS called and tell me to call them within a week, if there's no development from HSBC.

HSBC immediately replied within 1 working day (9 November) and say will investigate and get back to me within a week.

HSBC refunded me on 10 November

good sharing, if they pull same stunt on me I'll do the same.

Did lenovo charge you full amount? Mine one only charged rm1 for verification, and full amount when the order is shipped.
But i agree that the experience of their online ordering is very bad. I called to complain about my purchase, that still in waiting to ship, is cheaper now. The customer service ended up offering me a partial refund, but subject to approval from their management.
And this morning i checked the shipping schedule again, ETA from 30 Nov become 26 Dec
so next week have to call them again

Yes they charged me full amount, because the agent keyed in the credit card for me, as I can't make payment from my end. Keep on error error error.

I added Rm95 for additional 1 yr.
Anyway, I ordered 11th, the expected ship and arrive same as yours.
Hopefully is true

That's surprising, I cancelled my order and I got confirmation of the cancellation within hours after emailing. But my situation is a bit different from yours though since I wasn't charged yet.

Initially website motioned it need 6 to 8 weeks when placing order.

However, my laptop has been shipped yesterday.

As per tracking, ordered on 7 Nov, Shipped on 13 Nov, expected to reach me by 16 Nov.

It is now under clearance.

would you like to join our owners group? https://t.me/joinchat/Tsqm1x2osp1AaHgZy8XC3A

I guess you're one of the lucky ones..looking at the horror stories above - seems scary to order from them with such long wait times and bad refund policy

I think because I didn't choose build your own unit, customized unit need more time.

Joined thanks

I bought a ready unit (promotion discount obtained after chatting with live chat agent)



I clicked link above and from UPS it mentioned that by 16th Nov it should arrive to my place. hopefully it is true.

it usually takes around 1 week to arrive at your place after shipped

Hopefully mine arrives as stated here

that's fast...full specs?