i think cancel+reorder would be faster

TLDR

- Bought a lenovo laptop on its website on 9 October 2020.
- Stated delivery within 8 weeks at time of purchase
- Lenovo lied, and shipping date is end January 2021 (4 months after)
- Cancelled order, and request refund on 26 October 2020
- Lenovo has't refunded in 2 weeks, calls and emails lenovo
- Lenovo ignored, and just say wait, we check our system
- Send an email to bank, cc BNM, OFS, KPDNHEP
- Bank refunded in 2 days. 
IMO not many of us know that with credit cards, there's a greater amount of consumer protection in case of unfortunate incidents where we need to dispute transaction with merchants. As we can use intermediaries (banks, card issuers (mastercard/visa/amex), BNM, OFS, KPNDHEP) to ensure that our rights as consumers are well-protected.

In my case, Lenovo sucks balls to the max. At the time of my purchase, its website shows that the item will be shipped within 8 weeks. I made my order, paid, and wait. One week after that, lenovo portal shows my laptop is shipping in November, a few days later, it changed to December, and a few days after that, changed again to late January 2021.

I am well-aware that AMD Ryzen CPU now has a worldwide shortage, but is it so difficult for Lenovo to estimate their shipping date? If it ships in 4 months, just write 4 months la, don't la lie to people and say it ships in 8 weeks.

My experience with refund with other companies, are normally quite quick, ie less than a week. After 2 weeks of not getting refund, this thing is starting to get on my nerves.

Wrote a long email, and copied to BNM (bnmtelelink@bnm.gov.my), OFS (enquiry@ofs.org.my), and KPDNHEP (eaduan@kpdnhep.hep.gov.my) on 7 November (Saturday)

BNM replied that they noted, OFS called and tell me to call them within a week, if there's no development from HSBC.

HSBC immediately replied within 1 working day (9 November) and say will investigate and get back to me within a week.

HSBC refunded me on 10 November     

Another update which is expected to ship by today.

Expected to Ship
1. Feb 3
2. update Jan 14
3. Dec 29
4. December 23, 2020

Same as me 😌

why yours so late even order earlier than us?

This is my order, good deal on Black Friday. Now they got different price at different customized spec.
Will update again if they ship out by today later, I hope no more delay.

how much did you pay for this?

how did you get that price? I get RM 4,024.71. Cannot choose "no wwan", forced to take wwan now.

Processor : AMD Ryzen 7 Pro 4750U Processor (1.70GHz, Max Boost up to 4.10GHz, 8 Cores, 8MB Cache)
Operating System : Windows 10 Home Single Language 64
Operating System Language : Windows 10 Home Single Language 64 English
Memory : 16GB DDR4 3200MHz Onboard
Selectable Memory : 16GB DDR4 3200MHz SoDIMM
Total Memory : 32GB (16GB Onboard+16GB SoDIMM) DDR4 3200MHz
Hard Drive : 256GB Solid State Drive, M.2 2242, PCIe-NVMe, TLC
Display : 14.0" FHD(1920x1080) IPS Anti-glare 400nits Non-Touch Narrow 72%NTSC Low Power
Graphic Card : Integrated Graphics
Camera : IR and 720p HD Camera with Microphone
Keyboard : Backlit Keyboard Black English
Wireless : Intel Wi-Fi 6 AX200 2x2 AX, Bluetooth Version 5.0
WWAN Selection : WWAN
Integrated Mobile Broadband : Fibocom L850-GL 4G LTE CAT9
TPM Setting : Enabled Discrete TPM2.0
Absolute BIOS Selection : BIOS Absolute Enabled
Battery : 3 Cell Li-Polymer Internal Battery, 50Wh
Power Cord : 65W AC Adapter Slim (3pin)-UK (USB Type C)
Display Panel : 14.0" FHD(1920x1080) IPS Anti-glare 400nits Non-Touch Low Power, IR and HD Camera with Shutter, Mic, WWAN, FreeSync
Language Pack : Publication-English
Warranty : 1 Year Carry-in