I had the same problem with Chrome... switched to Firefox and the transaction went through.

Custom build T14AMD.
But luckily they changed my shipment order now to 30Nov. Jaw dropped to floor when they state 6 Jan

how long the delivery?

email/call them

when you sent the email? and who is the person replied you?

you bought which model?

what's the ovp status now?

I bought Legion, customised some specs back in August 2020, the website states more than 8 weeks of shipping time, but end up I got the laptop in less than 4 weeks though. So, do not really believe the shipping time, all depends on availability.

actually mine did not update until the item almost reach my home. the expected to ship "just updated" like that, and before I know, I already got my laptop delivered.

fyi ovp is not reliable, ETA will change over time...when the green bar is right between first and second dot, it means the laptop is in manufacturing

and iirc X13 has estimated 4 weeks shipping at the time you ordered?

Maybe they saw your post. But it's also this post that make me decide for illegear.

TLDR

- Bought a lenovo laptop on its website on 9 October 2020.
- Stated delivery within 8 weeks at time of purchase
- Lenovo lied, and shipping date is end January 2021 (4 months after)
- Cancelled order, and request refund on 26 October 2020
- Lenovo has't refunded in 2 weeks, calls and emails lenovo
- Lenovo ignored, and just say wait, we check our system
- Send an email to bank, cc BNM, OFS, KPDNHEP
- Bank refunded in 2 days. 
IMO not many of us know that with credit cards, there's a greater amount of consumer protection in case of unfortunate incidents where we need to dispute transaction with merchants. As we can use intermediaries (banks, card issuers (mastercard/visa/amex), BNM, OFS, KPNDHEP) to ensure that our rights as consumers are well-protected.

In my case, Lenovo sucks balls to the max. At the time of my purchase, its website shows that the item will be shipped within 8 weeks. I made my order, paid, and wait. One week after that, lenovo portal shows my laptop is shipping in November, a few days later, it changed to December, and a few days after that, changed again to late January 2021.

I am well-aware that AMD Ryzen CPU now has a worldwide shortage, but is it so difficult for Lenovo to estimate their shipping date? If it ships in 4 months, just write 4 months la, don't la lie to people and say it ships in 8 weeks.

My experience with refund with other companies, are normally quite quick, ie less than a week. After 2 weeks of not getting refund, this thing is starting to get on my nerves.

Wrote a long email, and copied to BNM (bnmtelelink@bnm.gov.my), OFS (enquiry@ofs.org.my), and KPDNHEP (eaduan@kpdnhep.hep.gov.my) on 7 November (Saturday)

BNM replied that they noted, OFS called and tell me to call them within a week, if there's no development from HSBC.

HSBC immediately replied within 1 working day (9 November) and say will investigate and get back to me within a week.

HSBC refunded me on 10 November     

Placed order on 10/11, expected to ship 31/12. This is more than intended shipping within 4 weeks.
Hopefully the shipping date get updated to earlier date. I'm not in a hurry to get the laptop but 4 weeks waiting shifted to 6-8weeks shipping seems rather long.

Hi just wanna ask, is this duration okay?

Mine finally received today!!

Don't worry about it. Not your concern

You sure they mentioned something about SIRIM?
Because credit card are typically charged right after the parcel shipped so I was speculating whether the custom clearance was related to taxation declaration where Lenovo will use the sales invoice to for custom declaration.