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Tech Support TM Unifi 800mbps full speed, only on tm.net.my speedtest

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Zot
post May 22 2019, 04:03 PM

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QUOTE(touristking @ May 22 2019, 02:36 PM)
Tell you what. I have a Asus AC68U and I could only get 300 mbps when I was supposed to get 800 mbps. Cat6 cable.

I complained and a unifi technician came and hook up his own router that is supposed to be inferior to the AC68U and almost 800 mpbs.

So I gave up doing anything else.
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Either WiFi or even CAT cable, the speed can be limited to your PC interface/hardware.

go626201
post May 22 2019, 04:43 PM

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QUOTE(Zot @ May 22 2019, 04:02 PM)
Maxis is using TM network.

If the problem is from switching or network outside the country, any ISP also cannot solve, I'd say  smile.gif
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Maxis use TM backbone for connect between user and their network.
So it might got better or worst routing for internet.

User <-- Fibre Optic --> TM network exchange <--- Fibre Optic --> Maxis Network <---->National/Worldwide Network
touristking
post May 23 2019, 04:49 PM

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QUOTE(Zot @ May 22 2019, 09:03 AM)
Either WiFi or even CAT cable, the speed can be limited to your PC interface/hardware.
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When it was 1st turbo-ed, I can get 800 mpbs on same pc/hardware. But it was short lived

Zot
post May 23 2019, 04:52 PM

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QUOTE(touristking @ May 23 2019, 04:49 PM)
When it was 1st turbo-ed, I can get 800 mpbs on same pc/hardware. But it was short lived
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You mean even with CAT6 cannot get 800Mbps?
TSZeroize
post May 23 2019, 05:00 PM

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QUOTE(touristking @ May 23 2019, 04:49 PM)
When it was 1st turbo-ed, I can get 800 mpbs on same pc/hardware. But it was short lived
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Same here...i now thinking just to downgrade to the RM129 - 100mbps plan instead of paying double for the speed which isn't satisfying at all. mad.gif
touristking
post May 24 2019, 04:28 PM

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QUOTE(Zot @ May 23 2019, 09:52 AM)
You mean even with CAT6 cannot get 800Mbps?
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Nope.

Zot
post May 24 2019, 04:40 PM

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QUOTE(touristking @ May 24 2019, 04:28 PM)
Nope.
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'
Like that you can complain and let them proof that it is not your hardware problem but can you confirm first with other hardware smile.gif
TSZeroize
post May 27 2019, 11:12 AM

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for my case I can get 800mbps only from http://speedtest.tm.com.my/ but not from the rest of speedtest website. sweat.gif
go626201
post May 27 2019, 08:14 PM

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QUOTE(Zeroize @ May 27 2019, 11:12 AM)
for my case I can get 800mbps only from http://speedtest.tm.com.my/ but not from the rest of speedtest website. sweat.gif
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Recently tm might having problem about their network,since some of us also cant get full speed from speedtest.
https://forum.lowyat.net/topic/4731622/last
warlove3
post May 27 2019, 08:16 PM

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This post has been edited by warlove3: May 27 2019, 08:16 PM
junclj
post May 28 2019, 11:53 AM

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QUOTE(Zeroize @ May 22 2019, 10:15 AM)
Hi All, I got the unifi upgrade many months ago was working fine with full download speed of 800mbps for few months. 

Recently I feel video streaming become slow so i test ran speed test speedtest website like speedtest.net & speed.unifibb.com only can get max 400mbps download speed, most of the test result is 300mbps. Ping time is good below 5ms.

I called unifi support, they said i need to replace router and if engage their technician i will charged if not their fault. In fact I already tried several routers which is capable to run gigabit internet.  They also told me speedtest.tm.com.my result is most accurate and must use this to test. I run the speedtest from speedtest.tm.net.my, really can get 800mbps download speed.

Any advice from fellow sifus in LYN? notworthy.gif

update: Tech support helped to reset port twice, no improvement. I view netflix sometimes still buffering. youtube also. If continue like this i really consider to downgrade or switch to maxis. But i heard maxis is worse. sweat.gif
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Yes, it's quite true that TM doesn't really provide the real promised speed. I was tested in speedtest.net and changed the server as Telekom Malaysia Berhad, but my Unifi 500mbps only can get 400mbps+. In speedtest.tm.com.my I can get full 500mbps. Some third-party servers only can get 200~400mbps too, never reach to maximum 500mbps. Maybe the tester servers have their own bandwidth limitation, that's why I can't get my line in full speed from their test servers.

My computer was recently upgraded to a m.2 nvme SSD. The read/write speeds are 6x faster than then traditional sata SSD. Last time when I am still using sata SSD, I'm never get my PC with speedtest results of 500mbps. Mostly were just 470mbps. However, you could try to trim your SSD first before start to do your speedtest again. However, due to the SSD got cache limitation. You will get full download speed at the beginning but follow by after few GB, the speed will drop gradually. I am facing the kind of issue like this too but actually this is normal.

I am downloading a game from steam which start with straight 49.9MB/s download speed. The download speed keep constant at 49.9MB/s then drop gradually after several GB of downloads. Then turn to floating between 28MB/s~40MB/s. So I guess this is caused by the SSD cache size limitation.

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boulala
post May 11 2020, 12:29 AM

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QUOTE(touristking @ May 22 2019, 02:36 PM)
Tell you what. I have a Asus AC68U and I could only get 300 mbps when I was supposed to get 800 mbps. Cat6 cable.

I complained and a unifi technician came and hook up his own router that is supposed to be inferior to the AC68U and almost 800 mpbs.

So I gave up doing anything else.
*
i have same issues. but manage to fix it by factory reset the asus router and redo setting manually. Read on other forum that sometimes when you upgrade the firmware somehow its mess up your speed. need to factory reset and setup again. do not restore setting.
touristking
post May 13 2020, 06:58 AM

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QUOTE(boulala @ May 10 2020, 05:29 PM)
i have same issues. but manage to fix it by factory reset the asus router and redo setting manually. Read on other forum that sometimes when you upgrade the firmware somehow its mess up your speed. need to factory reset and setup again. do not restore setting.
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thanks. will give it a try when free

 

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