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Tech Support TM Unifi 800mbps full speed, only on tm.net.my speedtest
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TSZeroize
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 May 22 2019, 10:15 AM, updated 7y ago
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Hi All, I got the unifi upgrade many months ago was working fine with full download speed of 800mbps for few months. Recently I feel video streaming become slow so i test ran speed test speedtest website like speedtest.net & speed.unifibb.com only can get max 400mbps download speed, most of the test result is 300mbps. Ping time is good below 5ms. I called unifi support, they said i need to replace router and if engage their technician i will charged if not their fault. In fact I already tried several routers which is capable to run gigabit internet. They also told me speedtest.tm.com.my result is most accurate and must use this to test. I run the speedtest from speedtest.tm.net.my, really can get 800mbps download speed. Any advice from fellow sifus in LYN?  update: Tech support helped to reset port twice, no improvement. I view netflix sometimes still buffering. youtube also. If continue like this i really consider to downgrade or switch to maxis. But i heard maxis is worse.  This post has been edited by Zeroize: May 22 2019, 10:25 AM |
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TSZeroize
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May 22 2019, 10:36 AM
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QUOTE(Zot @ May 22 2019, 10:28 AM) Did you tell them that you are using same router that was capable to get 800Mbps after installation? Otherwise, they are not answering your question.  The internet can be slow due to heavy traffic. Remember that the service is best effort, which means if too many concurrent users hogging the backbone line at the same time, there is possibility of slowdown. You can test during less peak time, whenever you think it would be.  Another possibility is that hardware degradation  Yeah I already did told them I'm using a better router than the Archer Ac1200 as well. And only used cable to run the test. Also tried both Cat5e and Cat6 cables. I understand internet can be slow due to heavy traffic, and maybe caused by hardware degradation but with the same hardware i can get my full 800mbps download if run speedtest.tm.net.my but not from other website. This post has been edited by Zeroize: May 22 2019, 10:36 AM |
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TSZeroize
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May 22 2019, 10:38 AM
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QUOTE(faizyunus @ May 22 2019, 10:36 AM) For Netflix, you can view the network statistics during playback by pressing CTRL+ALT+Shift+Q. Kindly post a screenshot of the Netflix network stats. I run netflix from my TV connected to CAT6 cable, previously was using WiFi without problem since now its slow i connect to cable hopefully can improve the speed. may i know how to enable it in my TV? This post has been edited by Zeroize: May 22 2019, 10:39 AM |
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TSZeroize
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May 22 2019, 10:41 AM
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i got subscribe to VPN to view US netflix one month ago, VPN at at 30mbps its smooth to view 4k content. Really not sure why now not using VPN and just viewing local content also sometimes also need buffering.
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TSZeroize
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May 22 2019, 11:16 AM
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QUOTE(touristking @ May 22 2019, 11:02 AM) Assuming you have a Malaysia Neflix account and you use a VPN, can you access the USA Netflix content? Yes and that's what VPN for. But not all VPN service supports netflix. ExpressVPN is the best so far. This post has been edited by Zeroize: May 22 2019, 11:16 AM |
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TSZeroize
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May 22 2019, 11:29 AM
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QUOTE(touristking @ May 22 2019, 10:57 AM) I have same problem. I gave up. Except for the fancy 800 figure, I don't see much difference in performance with 200 Mbps or 300 Mbps or 800 Mbps. If Unifi have an option for 300 Mbps, I will greatly reduce my package. So its not my problem that unifi suddenly unable to deliver actual 800mbps? |
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TSZeroize
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May 22 2019, 01:23 PM
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QUOTE(Zot @ May 22 2019, 01:00 PM) I see. Now I understand more. You can get 800Mbps testing at speedtest.tm.net.my but not other other speedtest website. Is this correct? The TM server is nearest to your site and go through switching in TM network only (most likely). Once you are going through many hops like overseas, then it is different story. Downloading from one site also can be different to another site because server could be overloaded. Then in this case Tm not to be blamed. TM is using Ookla speedtest which I think probably the most famous and widely accepted speed test engine already. Maybe gateway to outside Malaysia is suffering failure? I want to invest in Asus RT-AC5300 which looks pretty good. If this is TM's problem don't think i change to more powerful router can solve this. As mentioned from tm speedtest website already can reach 800mbps. As for switching ISP, will Maxis give me hell ? Any Maxis fiber user here can comment and advice? only got two choices for me. either maxis or TM. No other ISP available here. |
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TSZeroize
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May 22 2019, 01:42 PM
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QUOTE(touristking @ May 22 2019, 10:57 AM) I have same problem. I gave up. Except for the fancy 800 figure, I don't see much difference in performance with 200 Mbps or 300 Mbps or 800 Mbps. If Unifi have an option for 300 Mbps, I will greatly reduce my package. Just Checked on unifi website they now have 300mbps at RM199 maxis is RM149 for 300mbps |
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TSZeroize
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May 23 2019, 05:00 PM
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QUOTE(touristking @ May 23 2019, 04:49 PM) When it was 1st turbo-ed, I can get 800 mpbs on same pc/hardware. But it was short lived Same here...i now thinking just to downgrade to the RM129 - 100mbps plan instead of paying double for the speed which isn't satisfying at all.  |
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TSZeroize
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May 27 2019, 11:12 AM
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for my case I can get 800mbps only from http://speedtest.tm.com.my/ but not from the rest of speedtest website. |
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