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Tech Support TM Unifi 800mbps full speed, only on tm.net.my speedtest

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touristking
post May 22 2019, 10:56 AM

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QUOTE(Zeroize @ May 22 2019, 03:41 AM)
i got subscribe to VPN to view US netflix one month ago, VPN at at 30mbps its smooth to view 4k content. Really not sure why now not using VPN and just viewing local content also sometimes also need buffering.
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Off topic. May I ask, what's the main difference between US Netflix and M'sia Netflix?
touristking
post May 22 2019, 10:57 AM

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QUOTE(Zeroize @ May 22 2019, 03:15 AM)
Hi All, I got the unifi upgrade many months ago was working fine with full download speed of 800mbps for few months. 

Recently I feel video streaming become slow so i test ran speed test speedtest website like speedtest.net & speed.unifibb.com only can get max 400mbps download speed, most of the test result is 300mbps. Ping time is good below 5ms.

I called unifi support, they said i need to replace router and if engage their technician i will charged if not their fault. In fact I already tried several routers which is capable to run gigabit internet.  They also told me speedtest.tm.com.my result is most accurate and must use this to test. I run the speedtest from speedtest.tm.net.my, really can get 800mbps download speed.

Any advice from fellow sifus in LYN? notworthy.gif

update: Tech support helped to reset port twice, no improvement. I view netflix sometimes still buffering. youtube also. If continue like this i really consider to downgrade or switch to maxis. But i heard maxis is worse. sweat.gif
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I have same problem. I gave up.

Except for the fancy 800 figure, I don't see much difference in performance with 200 Mbps or 300 Mbps or 800 Mbps.

If Unifi have an option for 300 Mbps, I will greatly reduce my package.



touristking
post May 22 2019, 11:02 AM

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QUOTE(zher4883 @ May 22 2019, 03:58 AM)
US Netflix had way much more content  dry.gif
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Assuming you have a Malaysia Neflix account and you use a VPN, can you access the USA Netflix content?

touristking
post May 22 2019, 02:36 PM

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QUOTE(Zeroize @ May 22 2019, 06:23 AM)
I want to invest in Asus RT-AC5300 which looks pretty good. If this is TM's problem don't think i change to more powerful router can solve this. As mentioned from tm speedtest website already can reach 800mbps.

As for switching ISP, will Maxis give me hell ? Any Maxis fiber user here can comment and advice? only got two choices for me. either maxis or TM. No other ISP available here.
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Tell you what. I have a Asus AC68U and I could only get 300 mbps when I was supposed to get 800 mbps. Cat6 cable.

I complained and a unifi technician came and hook up his own router that is supposed to be inferior to the AC68U and almost 800 mpbs.

So I gave up doing anything else.



touristking
post May 23 2019, 04:49 PM

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QUOTE(Zot @ May 22 2019, 09:03 AM)
Either WiFi or even CAT cable, the speed can be limited to your PC interface/hardware.
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When it was 1st turbo-ed, I can get 800 mpbs on same pc/hardware. But it was short lived

touristking
post May 24 2019, 04:28 PM

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QUOTE(Zot @ May 23 2019, 09:52 AM)
You mean even with CAT6 cannot get 800Mbps?
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Nope.

touristking
post May 13 2020, 06:58 AM

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QUOTE(boulala @ May 10 2020, 05:29 PM)
i have same issues. but manage to fix it by factory reset the asus router and redo setting manually. Read on other forum that sometimes when you upgrade the firmware somehow its mess up your speed. need to factory reset and setup again. do not restore setting.
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thanks. will give it a try when free

 

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