Failed to add bigpay card.
Shopee really makes a lot trouble with bp.

I think only our account. I have 4 bigpays and 3 verified shopee acc.

The other 2 shopee accounts has no problem topping up using Bp. Only my own shopee acc got problem, same error as yours.

Bigpay


Attached thumbnail(s)

I've found a workaround.
I'll share it here.

Issue:
You can't add / save cards in your shopee account, both shopee app (Mobile) and website (PC).
1. Settings --> My account --> Banks & Cards --> Add New Credit Card
2. ShopeePay --> Top Up --> Payment Method --> Add New Credit Card
3. Card verification page shows up, instead of normal refundable RM1.00, it charges RM0.00 here.
4. You will received OTP from your card issuer. But after this step, it'll bring up error code 5.

Workaround:
1. PC: clear browser offline data and cached. Re-login.
2. Mobile: clear shopee app all data and cached. Re-login.
3. Shopping Cart --> Checkout --> Payment Option --> Add New Credit Card

It'll temporary save your card without asking for OTP before payment made.
Keep proceed. Then it will come to the OTP page, now it will charges amount RMX.XX instead of RM0.00.
Continue the payment and your card will be saved this time.

This post has been edited by Kadaj: Apr 5 2020, 02:29 PM

Hi - does anyone knows what is the MCC code for Shopee ewallet Top Up?

Bigpay App shows ShopeePay is a "Financial Services" and Maybank don't give reward/rebate, so it is very likely 6540, (Maybank is the Acquiring bank which also do the same to Bigpay and Boost).

So, if I top up ShopeePay using OCBC titatium won't get OTP, so is that means no cashback for 0.9%?

Ask OCBC, I don't know how OCBC define online transaction.
You may bypass ShopeePay, use the credit card directly for the purchases, OTP is always triggered.

still consider online. i get cashback for march topup to SP

Has anyone tried ShopeePay? Thinking about it but don't feel like getting another ewallet... too many to keep track

arent you in shopeepay topic? of course we are using shopeepay.

That's sound so good. Thanks

If you want to get all the incentives/Vouchers/discount at Shopee, you should get a ShopeePay account.
You can't use in other places, so you don't mix up with other ewallets.

continue discuss here, someone already confused

Any other word around?
i treid a few steps but can't work

1)reinstall the apps
2)Mobile: clear shopee app all data and cached. Re-login
3)clear cache only

all 3 ways can't work for me

i thought that is just workaround to use BP directly and not to topup ShopeePay

Please complete step 3. You must paid directly using the card, in that way only it'll save your card permanently.
Once you follow my workaround paid directly, it'll save your card permanently. That means also can topup shopeepay like normal again.

you are right, just tried. thanks.

Unfortunately the items i want to buy sold out so i miss out the chance. i will wait for it to restock

You're welcome.
Just purchase prepaid topup RM5 with your card and save your card in the system.
So next time you can topup shopeepay and apply voucher that need to pay with shopeepay, otherwise you can't use those vouchers if you pay directly with card.