So Car Unreasonable Charges

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So Car Unreasonable Charges, socar, extra charge Q&A

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EdEd	Apr 3 2019, 09:51 AM Show posts by this member only \| Post #21
Casual Junior Member 358 posts Joined: Oct 2011	QUOTE(JoeK @ Apr 3 2019, 09:49 AM) Usually when you return the car, did you return the car to the socar compound or can you leave the car anywhere? How can somebody steal the battery inside socar compound? there is no compound. socar pick up and return spots are all across the place
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loutze	Apr 3 2019, 09:52 AM Show posts by this member only \| Post #22
Getting Started Junior Member 660 posts Joined: Apr 2012	thanks for sharing, do post if you ever get your money back... to me it's a ridiculous charges » Click to show Spoiler - click again to hide... « QUOTE(vernon_91 @ Apr 3 2019, 09:29 AM) I rent a Socar on 31/03 from 1300 to 1600. Charges all charged before the rental period and end of the rental period, at 1600, they charged for extra mileage. Ok la, i use exceed 60km then I pay extra, absolutely fine. After 2 days, on 02/04 2.15AM, when I was sleeping, my card got charged with two transaction, RM100 and RM120 respectively. Then, Socar send me message saying I was charged for a battery change. When I woke up next morning, I am full of question mark, so I also proceed to ask Socar what are the charges. Me : Why am i being charge for an extra of RM220 and for battery change? Socar : because we found out battery was missing during ur rental period, so the charges applies to u. We have the proof of the battery was lost. Me : show me proof with date and time. Socar : we can't show u now. U can go make police report, we have the solid proof. Me : Ask ur manager call me today (03/04). Issue : when we rent car, once the car return, anything happens is not in our custody. When we return, we need to submit front,back,left and right picture of the car before the submission can be complete. Socar is like telling me after i return the car till before next booking, the period is under my liability. WTF? Sekalian, please change payment type to debit card with minimum amount inside, socar don't allow to remove card if only have one card. By all means, please avoid using credit card in socar and I fully boycott socar.
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geekofIT	Apr 3 2019, 09:52 AM Show posts by this member only \| IPv6 \| Post #23
Getting Started Junior Member 100 posts Joined: Feb 2013	QUOTE(Tsukasa @ Apr 3 2019, 09:49 AM) The So car parking got cctv right. Show them if i no battery. How in world i park back in ur designated parking. Battery missing, how in world the car move. Really dumbo in So Car Mgt. They should do like front bonnet is lock with key so no one can access unless its them. so car assumed that he parked and somehow took off with the battery after parking. but got cctv to see him take ma
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danieln	Apr 3 2019, 09:53 AM Show posts by this member only \| Post #24
Regular Senior Member 1,307 posts Joined: Feb 2008	well, unless they have cctv recording that you took the battery la. else how they can confirm its you? screw them
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thesoothsayer	Apr 3 2019, 09:54 AM Show posts by this member only \| Post #25
Enthusiast Senior Member 954 posts Joined: Dec 2006	Thanks for the info. Will avoid them like the plague.
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mushigen	Apr 3 2019, 09:54 AM Show posts by this member only \| Post #26
Look at all my stars!! Senior Member 4,954 posts Joined: Jul 2010	QUOTE(EdEd @ Apr 3 2019, 09:46 AM) is it even legal to charge without consent? I suppose it should be in the T&C.
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dagnarus	Apr 3 2019, 09:55 AM Show posts by this member only \| IPv6 \| Post #27
Casual Junior Member 328 posts Joined: Jul 2008	TS did you remember locking the door? If they have proof that you did not lock the door then habisla
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toyperson	Apr 3 2019, 09:55 AM Show posts by this member only \| Post #28
New Member Junior Member 49 posts Joined: Oct 2008	usually socar zone either at shopping mall, commercial building etc....so if u rent it..after u return..someone come and steal 4 rims+tires...u kena? the manager sounds so confident....perhaps they really got proof?
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mafioso	Apr 3 2019, 09:55 AM Show posts by this member only \| Post #29
Senior Member 6,155 posts Joined: Jul 2012 From: Today, 00:01 AM	how to start the car and drive without battery? lol This post has been edited by mafioso: Apr 3 2019, 09:56 AM
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JoeK	Apr 3 2019, 09:56 AM Show posts by this member only \| IPv6 \| Post #30
Regular Senior Member 1,099 posts Joined: Jan 2019	QUOTE(EdEd @ Apr 3 2019, 09:51 AM) there is no compound. socar pick up and return spots are all across the place So can just return it anywhere? Is there even designated spots? Or can just park at any available parking space?
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Boy96	Apr 3 2019, 09:56 AM Show posts by this member only \| Post #31
That's a tripod. Senior Member 3,848 posts Joined: Dec 2009 From: Ampang	QUOTE(dagnarus @ Apr 3 2019, 09:55 AM) TS did you remember locking the door? If they have proof that you did not lock the door then habisla U cannot return the car without locking it. The app will tell you that the door is unlocked/lights are not turned off. Lock it first before the app allows u to return the car This post has been edited by Boy96: Apr 3 2019, 09:58 AM ShakaZulu liked this post
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EdEd	Apr 3 2019, 09:57 AM Show posts by this member only \| Post #32
Casual Junior Member 358 posts Joined: Oct 2011	QUOTE(JoeK @ Apr 3 2019, 09:56 AM) So can just return it anywhere? Is there even designated spots? Or can just park at any available parking space? got designated, reserved socar parking
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Boy96	Apr 3 2019, 09:57 AM Show posts by this member only \| IPv6 \| Post #33
That's a tripod. Senior Member 3,848 posts Joined: Dec 2009 From: Ampang	QUOTE(JoeK @ Apr 3 2019, 09:56 AM) So can just return it anywhere? Is there even designated spots? Or can just park at any available parking space? Return at the spot u pick it up from Socar spots are scattered everywhere . Use the app to see where are their spots
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dagnarus	Apr 3 2019, 09:59 AM Show posts by this member only \| IPv6 \| Post #34
Casual Junior Member 328 posts Joined: Jul 2008	QUOTE(Boy96 @ Apr 3 2019, 09:56 AM) U cannot return the car without locking it. The app will tell you that the door is unlocked. Lock it first before the app allows u to return the car Oh I see. Didn't know this as never used socar before. Still wondering why they are confident that TS songlap battery..thought that someone else got access to the car through unlocked doors
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Boy96	Apr 3 2019, 10:00 AM Show posts by this member only \| IPv6 \| Post #35
That's a tripod. Senior Member 3,848 posts Joined: Dec 2009 From: Ampang	QUOTE(dagnarus @ Apr 3 2019, 09:59 AM) Oh I see. Didn't know this as never used socar before. Still wondering why they are confident that TS songlap battery..thought that someone else got access to the car through unlocked doors In most cars (especially p1 and p2) the hood release is accessible from outside VNdM9UJ_UZw
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dagnarus	Apr 3 2019, 10:02 AM Show posts by this member only \| IPv6 \| Post #36
Casual Junior Member 328 posts Joined: Jul 2008	QUOTE(Boy96 @ Apr 3 2019, 10:00 AM) In most cars (especially p1 and p2) the hood release is accessible from outside VNdM9UJ_UZw I thought this only applies to the old models
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Boy96	Apr 3 2019, 10:02 AM Show posts by this member only \| IPv6 \| Post #37
That's a tripod. Senior Member 3,848 posts Joined: Dec 2009 From: Ampang	QUOTE(dagnarus @ Apr 3 2019, 10:02 AM) I thought this only applies to the old models Then it looks like iriz still have the same issue
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Mixo Mania	Apr 3 2019, 10:02 AM Show posts by this member only \| Post #38
Getting Started Junior Member 81 posts Joined: Feb 2019	So they can simply charge to credit card without any handover and confirmation. Thanks for your experience. Looks like I won't be using their service till they find a way to solve this.
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TSvernon_91	Apr 3 2019, 10:04 AM Show posts by this member only \| Post #39
Getting Started Junior Member 106 posts Joined: Jul 2014 From: Damansara	QUOTE(tifosi @ Apr 3 2019, 09:45 AM) Give them a time frame, tell them if xxx date is not met, you'll make a report against the manager that he's taking you for a ride. Both police report and the ministry that goven Socar. definitely I will. Thank you!
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x3Kai	Apr 3 2019, 10:04 AM Show posts by this member only \| Post #40
Getting Started Junior Member 285 posts Joined: Jun 2012 From: Kuala Lumpur	got solid proof but cannot show hmmm viralkan then only make police report
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