Conclusion (04/04) 1250pm : I finally received call from CS manager and he agreed to reverse the transaction and also agreed that after I end my rental period the car is no longer under my custody. They will proceed with refund to my payment card within 5-10 working days. The battery was found missing on 31/03, 9pm. Since all this has come to an end, I would like to thank everyone. As for Socar, please be more cautious and investigate properly before charge. I have accepted their apology and waiting written email from CS manager.

Update 04/04 0937am : No person contact me from SoCar although stated will contact, maybe end of the world only call me. KPDNKK filed and Bank Dispute is completed.

I rent a Socar on 31/03 from 1300 to 1600. Charges all charged before the rental period and end of the rental period, at 1600, they charged for extra mileage. Ok la, i use exceed 60km then I pay extra, absolutely fine.

After 2 days, on 02/04 2.15AM, when I was sleeping, my card got charged with two transaction, RM100 and RM120 respectively. Then, Socar send me message saying I was charged for a battery change. When I woke up next morning, I am full of question mark, so I also proceed to ask Socar what are the charges.

Me : Why am i being charge for an extra of RM220 and for battery change?
Socar : because we found out battery was missing during ur rental period, so the charges applies to u. We have the proof of the battery was lost.
Me : show me proof with date and time.
Socar : we can't show u now. U can go make police report, we have the solid proof.
Me : Ask ur manager call me today (03/04).

Issue : when we rent car, once the car return, anything happens is not in our custody. When we return, we need to submit front,back,left and right picture of the car before the submission can be complete.

Socar is like telling me after i return the car till before next booking, the period is under my liability. WTF?

Sekalian, please change payment type to debit card with minimum amount inside, socar don't allow to remove card if only have one card. By all means, please avoid using credit card in socar and I fully boycott socar.











This post has been edited by vernon_91: Apr 4 2019, 01:44 PM

just call bank say i didnt authorize this payment.

Socar? more like Sohai.

Dispute the charges.

you say 1 thing.
they say 1 thing.
argue until sore throat also useless.

Only use service that send back with approve/accept receipt from center.
If not they say engine lost also you need to pay lol.

called bank and dispute this payment and also card replacement.

dont use their service anymore

So easy to make money. Keep billing previous renter. Missing battery, stolen ties, scratches, need to repaint

i'll definitely challenge them till tribunal court.
They can simply charge like that sure not only i kena.

money keep coming in, maintenance free car.

Just challenge them. I really dunno how they can make money with 1k car on their fleet except for scamming

yes, i am waiting the manager to return my call and show me the solid proof.
else i'll slap them with defamation charges.

I'll make a police report against Socar. Then go to tribunal court.

It's my words against your words. Ask them for evidence, and if they can't proof and pusing, include that in the police report that Socar is trying to scam you.

Give them a time frame, tell them if xxx date is not met, you'll make a report against the manager that he's taking you for a ride. Both police report and the ministry that goven Socar.

is it even legal to charge without consent?

そうか

Does the parking area have CCTV to monitor the cars? Challenge them to show you the recording showing you remove the battery after reaching there.

Wait, what if the spare tyre or toolkits are missing? Charge the renter too? What if any lightbulb is blown?

The So car parking got cctv right. Show them if i no battery. How in world i park back in ur designated parking. Battery missing, how in world the car move. Really dumbo in So Car Mgt. They should do like front bonnet is lock with key so no one can access unless its them.

Usually when you return the car, did you return the car to the socar compound or can you leave the car anywhere?

How can somebody steal the battery inside socar compound?

Obviously the battery was stolen while waiting for the next rental.

And they push the responsibility to the previous rental.

Next time just return it in Police station je.

did the bank reverse the transactions or not?