I never mentioned that leh, I have two UniFi TV plans. I know it's rare to have Ruby and Aneka at the same time but this is what TM has assigned to me. I still want to retain Ruby.

I know right.

Eh no la. I still want to subscribe UniFi TV...
I know the rule very well that we must subscribe to one plan.

Good luck in your fighting!

I will need to find out if I'm under contract for UniFi TV first.
No worries about me.

I already did. So now wait for the relevant team to process, will update the outcome next week.
Aneka contract is until Oct 2019.
Ruby contract ended already in Dec 2017.

So already requested to remove Ruby instead. Don't worry about me, thanks for your concern.

I already dealt many times with TM.

Even the CS said my account is tagged under "Special Account", not sure if I should be happy or not.

This post has been edited by fruitie: Mar 1 2019, 11:42 PM

I screenshot the conversation with CS as she checked that my UniFi TV is not tied to any discount and will not be affected. In case of dispute later, I just screenshot the entire conversation.

I supposed so but not intending to touch further for now I guess until that contract expires too.
If they allow to change la, I'm not optimistic over this because it is already too cheap in their eyes.

No la. vez is already paying for that amount for 500Mbps too.

Nope, it was a long story back then. Long story short, it was TM who added another Aneka for me. I changed from Ultimate to Ruby and they added Aneka for me. So I don't know why.

I do have a feeling it won't work for me. Let's see.

I already screenshot the conversation that nothing will be changed if it's not approved.
If that happens, next up MCMC.

An update for my case, I noticed the ticket has been closed without any update. So, I checked with CS and ticket is invalid as UniFi TV cannot be removed.

Then, I further clarified that I have two plans.. He can only see one plan which is the Aneka, hence I shared the screenshot that shows I have both Aneka and Ruby. He said my Ruby was tagged under promo (which is true as shown in my dashboard) and it cannot be removed, if that is removed, my account price is below market price.

OK la, I stick to 129 for 500Mbps+STD 20+Ruby+Aneka for now.

If I have time, I will drop by Menara TM one day.

This post has been edited by fruitie: Mar 4 2019, 03:57 PM

Actually no. I paid for both of them. RM 30 for Aneka and RM 30 for Ruby while Internet gets RM 160 discount and that brings down to RM 69. So total - RM 129...

Since they refused, I guess nothing much can be done.

Yeah, looks like that's the case. Gotta accept and move on until next time something new pops up.

Don't envy me, got people paying RM 99 for 500Mbps and RM 139 for 800Mbps.

That you have to ask them. For me no secret, TM gave to me 129 for 500Mbps without I really ask for it. They screwed up my plan and cannot amend anymore.

They are also on this thread.

RM 129 for 800Mbps then.

How does this work?

Unfortunately, I didn't receive such call.

Maxis called me too to offer me but based on my old address which no longer having any UniFi account.

Nope. That package is not yet open to public, it is all for users from 30Mbps.

No. It is for 30Mbps users to be Turbo-ed to 300Mbps.