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Unifi Official TM UniFi High Speed Broadband Thread V37, READ 1ST PAGE FOR TURBO SPEED INFO!

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YoungMan
post Feb 8 2019, 03:18 PM

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QUOTE(katowwe @ Feb 7 2019, 10:49 PM)
Today I just check my dashboard and there is able to change my line to Unifi 100m. 2 months ago there was no option to change my line to Unifi.

So, I check the coverage with my address, there is no Unifi available at my taman. TM making joke with me? hmm.gif
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If you want 100mbps, try to change and wait for their call.
YoungMan
post Feb 8 2019, 11:07 PM

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QUOTE(StuartLee2015 @ Feb 8 2019, 10:31 PM)
so i think i am going to change plan from 500Mbps turbo to 100Mbps lite... and i renewed the contract for another 2 years already.

and from the portal, it seems i can change plan through the portal.

i have few questions about the 100Mbps plan.
1. does i get any penalty?
2. will the 100Mbps @ rm129 increases in price  , i think if i remember correctly, there will be +rm30 in the future

or i could decrease my monthly payment of RM179?

thanks all.....
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1. TM does have penalty for downgrade of package last time. You should call 100 to check if the practice still apply for the RM129 package.
2. No price increase for the RM129.

QUOTE(panacea @ Feb 8 2019, 11:42 PM)
What is the current practice of TM contractor when they pull the fiber,

1. For the outdoor fiber, do they just pull the shortest path from pole to the house outer wall and terminate into the fiber wall socket? If we need to run 10-15 meters along the house outer wall to reach suitable point to enter house, will they do it? Since we are not charged for the outdoor fiber.

2. Unifi installation video mentioned fiber wall socket (FWS), should this be installed outside the house? Or inside? Possible next to the BTU?

3. Will the contractor try to make the indoor fiber run longer than 50m so became chargeable?
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1. Have to check their terms is it start charging from the point the fibre enter the house compound or inside the house. But usually they will take the shortest root to install, any extra requirement will be consider as non standard installation and will be charge.
2. So far what I have seen, the FWS is inside the house near the BTU.
3. Have not heard of such cases, so I assume no. But before they commence install, they will inform how they are gonna run the cable. So it's very important you ask everything clearly and state your preference if any. Then you decide whether to go your own way or follow their suggested standard installation. Sometimes, you can nego depending on the contractor, some are good some are cut throat one also.
YoungMan
post Feb 16 2019, 09:38 PM

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QUOTE(qwerty79 @ Feb 16 2019, 08:51 PM)
After 2 years of moving to new house, my residence finally got unifi coverage. So yesterday I went to TM Point.

Planned to get rm129 package but the rp said after 2 years, the price will be rm159. Last Nov, when I went there, rm99 package (without hyptv) still available but not yesterday.

Finally, I subscribed to unifi basic because the quota already increase to 120gb.
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I thought there will be no price increase? has anything change recently? And the 120gb quota is not bad for lite users or an area where Maxis is not available.

QUOTE(JohnLai @ Feb 16 2019, 09:26 PM)
......why not Maxis?
Personally, I think Maxis offer suits you better.
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The good thing about maxis is it's semetrical speed which is great for upload.
YoungMan
post Feb 17 2019, 09:36 PM

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QUOTE(xjoshualaw29 @ Feb 17 2019, 10:01 PM)
I see... Should have said RM159 instead of RM189  rclxms.gif Oh well, the report has been made. It'll be updated in a few days time. Dang, My home unifi for 100Mbps is RM99 and you're getting 500Mbps for RM99 is really a big discount. If I'm not mistaken, the price is around RM104.95 including SST?
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Then they will ask you to show proof of the account paying RM159/189 which no one is willing to show for fear their pricing get adjusted to normal. No proof means case close usually.

This post has been edited by YoungMan: Feb 17 2019, 09:38 PM
YoungMan
post Feb 23 2019, 12:35 PM

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QUOTE(Sky.Live @ Feb 23 2019, 01:22 PM)
Hi, I am on 500Mbps (RM179 +st) and 300Mbps (Rm169+st) Unifi plan recently.. As my home equipment archer c5 and old route rcan support roughly to 100Mbps, i find it is very wasted to pay so much but under utlised.

Both of my lines have finished serving their contract, I would like to change to RM129 package. The other line is my parents and they would like to add on for unlimited free land line calls and the tvbox, i heard you can add RM10 for each of these service but i couldn't find them online.

I would like to retain my current router, should i terminate my current plan and reapply? or should i just change my plan by dealing through their customer service.

Should give a though on Maxis too i guess
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Download the care@unifi app, sign into your account and change plan. Or can also try login at unifi.com.my/personal. The RM129 plan already include free calls and you can still use existing tvbox to watch.
If willing to try Maxis then terminate Unifi.
YoungMan
post Feb 23 2019, 07:57 PM

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QUOTE(Orpheus1120 @ Feb 23 2019, 07:42 PM)
Guys, I recently subscribed to the new RM129 100Mbps plan and CSO told me I only have to pay for the internet service. But when I received the bill, I realized I was charged for the hypptv as well. During the signup I wasn’t even given a choice to choose any package and in the bill I was shocked when I found out the Aneka package was chosen. How can they subscribe me to something I didn’t given conscent to?

TM online CSO told me the tv service comes as a bundle and cannot be unsubscribed. Is it true?

Please advise.
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Your package RM129 already include the TV pack. No way you can subscribe UniFi without any TV pack.
YoungMan
post Feb 23 2019, 08:05 PM

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QUOTE(Sky.Live @ Feb 23 2019, 08:59 PM)
Price shown is unbundled.
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True, but the end pricing is still RM129 +6% ST. Unless you mention that they charge extra for the TV.
YoungMan
post Feb 23 2019, 08:30 PM

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QUOTE(jhleo1 @ Feb 23 2019, 09:05 PM)
Thinking to reduce my 500mb package to 100mb but seems like not RM129 if this the case you said. So end price for 100mb is actually Rm159 for 100mb?
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It will be RM129, unless you want to stay with ultimate pack for the TV.
YoungMan
post Feb 24 2019, 11:55 AM

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QUOTE(Orpheus1120 @ Feb 24 2019, 02:50 AM)
I signed up at TM point in JB. I was told by the CSO who signed me up that I only had to pay RM129 as it is just the internet package without any other services. I even received a SMS on that day I signed up that I don’t have to pay for the playtv (RM0/month).

Time to make a trip to TM point.
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How much are you actually paying now? not RM129? There's no way you pay RM99 without the TV pack included.
YoungMan
post Feb 27 2019, 07:44 PM

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QUOTE(Sky.Live @ Feb 27 2019, 06:42 PM)
Walked in into TMPOINT center, i told CS that I want to downgrade to 100Mbps Package.
I wanted to maintain the free call (new plan has 600 minutes of free call, should be enough for my parents usage)
I wanted to main the STB for hyppTv usage, CS told me once you downgrade to newer package you cannot view your STB anymore.

Therefore it seems that I am left with no option now but to maintain my package.
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But looking at past post, quite a few in this forum who downgraded still able to use their STB. So why not you just downgrade, and is it really bad not having the STB?
YoungMan
post Mar 4 2019, 09:38 PM

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QUOTE(Micky78 @ Mar 4 2019, 10:31 PM)
if i sign up the basic plan... when wish to upgrade (if TM give me more data). is the TM staff need come to my house for configure again?
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No need. But contract will renew another 24 months when change package.
YoungMan
post Mar 9 2019, 10:46 AM

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QUOTE(virgoguy @ Mar 9 2019, 11:16 AM)
Heard unifi going to revise the package this year? If yes gona wait to switch from my streamyx
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Tell us what you've heard?
I would say don't wait. it may or it may never come. Just switch whenever possible, because when new package come, TM will still allow you to change package.
YoungMan
post Mar 9 2019, 11:52 AM

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QUOTE(dman @ Mar 9 2019, 12:45 PM)
Anyone with turboed 300mbps plan?

Mine upgraded but using various phone to test the max download speed max 90+ mbps only?

Izzit because of the setting or capabilities on phone WiFi chips?
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Only high end phone with good wifi specs can get higher speed. Also you may want to check out first page first post if you haven't done so.
YoungMan
post Mar 9 2019, 02:47 PM

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QUOTE(orangutan @ Mar 9 2019, 03:04 PM)
Did the 30Mbps user got turbo to 100Mbps first?

I'm asking because I'm one of them and don't remember getting 100Mbps. Anyone else in the same situation can confirm?
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Show us your package. If it is the basic 30mbps at RM79, no turbo for that.
YoungMan
post Mar 15 2019, 12:51 PM

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QUOTE(Micky78 @ Mar 15 2019, 11:20 AM)
is any member recently installed unifi?

i remember the CS told me need to provide a extension cable only and no extra chatges.unless i wish to extend the location for place the modem. even so the expense will be bill in our statement.

however, my brother recently installed unifi (apartments) and he told me the techicien  charged him rm50 for two fiber connector.

can share it this side income for the technicien?
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Is it charge to the bill or your brother pay the technician? You can call TM also to clarify.
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post Mar 15 2019, 08:30 PM

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QUOTE(bcteh @ Mar 15 2019, 03:42 PM)
So far stream TV BOX all ok ? TIME offering me 500mbps. I wondering to take or not.
My concern is TV BOX only...
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Go for Time. 129 for 500mbps you can't find it anywhere.

QUOTE(prody @ Mar 15 2019, 06:36 PM)
Was wondering if anybody came upon this problem.

Wanted to to the 30 days notice online to terminate for my very old contract (> 5 years).
VIP10, then auto upgraded to VIP30, then upgraded to "unifi 300Mbps (Turbo Upgrade 2018)"

It states remaining contact 23 months.
They also give this warning: "There are some services that are still under contract. Early Termination Fees will be applied in the final bill."

Is this correct?
Did they renew contract because of the Turbo upgrade?
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Did they replace your equipment?
YoungMan
post Mar 30 2019, 01:41 PM

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QUOTE(soonwai @ Mar 30 2019, 02:28 PM)
More installer bullshit. Cat5e no problem with 1000Mbps provided it’s of average quality and with proper termination. It’ll even go up to 10000Mbps.

How come yours from 100 to 500 and not 800?
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Maybe should get him to test the cable first. Not all people uses good 5E cable.
YoungMan
post Apr 5 2019, 08:13 PM

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QUOTE(jhleo1 @ Apr 5 2019, 04:57 PM)
How to stop Maxis from calling me almost every 1 or 2 weeks once? very Sharp the timing to call. Annoying..... I only want Unifi.....
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Really every week? I wish they would call me like that and my first answer to them is to provide me current speed with lower price and same reliability. If they cannot just tell them to shut up.

This post has been edited by YoungMan: Apr 5 2019, 08:14 PM
YoungMan
post Apr 6 2019, 02:30 PM

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QUOTE(weikee @ Apr 6 2019, 10:28 AM)
There is possibility will move towards that, their backend/routing routing IP is now become private 10.x.x.x now. Ipv4 are already exhausted and tender price for ip4 block getting more expensive. May not happen in 3-6months, maybe in 1-2 years..

If still want to remain ipv4, another solution is ngrok
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Perhaps during that time they will implement and differentiate their package between pro and lite. I still hope it will maintain public IP otherwise CCTV monitoring and home FTP is hard or impossible.
YoungMan
post Apr 7 2019, 11:12 AM

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QUOTE(jhleo1 @ Apr 7 2019, 11:50 AM)
I think I would like to downgrade my 500mbps to 100mpbs since TM no plan on 300mbps till now.

Just want to confirm with any of you that we can now downgrade to 100mpbs thru www.unifi.com.my without personally do it in any TM point right? Then the bill will be apportioned to 100mpbs from it days start.
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Yes correct. But do check with 100 if there is any downgrade penalty or not. Better be safe.

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