Same here bro., the worst has to be when they challenge the analyzer results, thinking that they know better.
That is why SOP are there for a reason, the moment we accede to their request, surely got problem later. Being strict will result in lesser sales but I dont have any warranty claims to deal with.
Now that I think about it, something doesn"t sound right with such type of clients. Normal clients would generally want me to run diagnostic testing to ensure that everything is in order. Why is it only for these special clients, they dont want me to test their cars ? Wanna to quietly swap batteries behind our backs ? Hmmmm .....
For the existing client with the failed alternator, it failed the System Test Charging No Output status and further enquiry revealed that a reconditioned alternator was fitted less than a year ago. Warranty recond alternator dah lama over dah.
This is a Co.'s panel van and bearing alphabets MCF. I dont know how old is this panel van. Another thing I noticed is the battery hold-down is missing. Either the staff did not put back hold-down or previous battery installer misplaced it. Without it, the battery will definately suffer, then battery reseller will get more recurring sales. Most likely I will need to contact the SC for a new hold-down, if my client cannot find it.
I always find items missing during battery replacements, screws, hold-down (Once a client mentioned that her mechanic told her that it was an useless item.), battery cover & battery tray. If battery can also go missing, i think it surely will.
Ini kerja semua orang gila punya. ~ Samy Vellu
Usually it is the lack of knowledge or given wrong information on the USERS that these lazy battery sellers can get away with their bad practice.
Good job. Continue to educate users on your SOP and reasons to do those tests. Most users would appreciate the extra work. Only those who are ignorant as shit or know little wanna be master type will not want you to do that. Those clients no point to keep.