Happened to me today!
7.00 AM, after dropped off a passanger at Titiwangsa, I received another ping from an Indian passenger named Vijay (bukan nama sebenar) at about 1 km from my dropped off location. So I quickly go to the area to pickup Vijay.
When I reach at Vijay's condominium, 2 Indian guy waving at me and enter my car. I greeted “Good morning Mr. Vijay”, and he replied “Good morning to you too”. I quickly pressed pickup and drove to the location - HKL.
The traffic on Jalan Tun Razak was heavy and one of the passenger told me to use another road to avoid traffic. Since CRAP told us to negotiate with the passenger for the best road to choose, I just follow.
When I realised that I was heading to Ulu Klang via bulatan Pahang, I knew something is really wrong. And suddenly I saw GRAB's number calling and Vijay texted me "Where are you? I am late for work!!" , I think I know what is going on. I started to run several plan on how to deal with 2 big, half drunk and hairy Indian guy in my car.
Not more than 1 min, the one who sit beside me said “I think you already knew that we are not your passenger.." I was like "Shiiiiiit..", and I was really lucky when I saw a bus stop where many people is waiting for the bus. I quickly hit my brake and immediately open my door and get out of the car in front of everyone and tell " Get the fuck out of my car!!". The passengers freaked out, swiftly get out from my car and ran away. I was panicked and didn't really want to kejar them.
While still shaking, I called Vijay, explained and apologized. Vijay was furious because he was late and he could not get another ride while I still haven't 'drop him off' in the App. But at least he knew I wasn't purposely did that and he forgive me. I cannot call GRAB while still on the ride and I have to press 'drop off' before the Call Us option available on the screen. And the GRAB Helpline operator said I should not end the ride, so he could cancel the trip. I think GRAB has no idea how their app's works.
The option to call police is never been in my head because there is no way I could navigate to the option while driving and these two crook are watching me.
What a shitty day.
Thank God nothing bad happened to you. Who knows what might happen had Vijay not call you. At least you knew how to handle that situation in a decent manner. Had it been me, only God knows what will happen to those punks.
This is why many senior drivers have been making noise for the past 1.5 years for riders' ID to be verified before they can book for a trip but the management couldn't care less. Anyone still remember Aiman Nosri, a Grab driver who died in his car in Selayang with strangle marks on his neck? What has Grab done for drivers safety other than providing us with a cumbersome and confusing emergency button in its app? Nada.
Grab should do away with AR and CR between 11pm until 6am, and why the hell does the driver app show that I'm in Bintulu when I'm actually in Putrajaya right now?