Driving on MP UP block. Job card like normal. No rm10 + rm3. Active incentive only show GS bonus, airport pickup and weekly minimum AR only.

On AA. But i believe on or off we will get time booster.

Cyberjaya,bukit bintang, tbs, chulan tower. Nothing. Fuaaakkk. And i call grab. They said "not all job during incentive hour you will get time booster" so is it true? Or just another templete answer by them.

For me the cancellation fee really have to depend on scenarios, possible situations:
1. Drivers reached PUP, press have arrived, and disappear or make rounds say cant see rider, driver cancel to get Rm3 (Rider WTF, if they are really waiting at the PUP need some system for this)
2. Drivers reached PUP, press i have arrived, but msg no reply, call rider no pickup, wait and driver cancel no show to get Rm3 (must be compensated)
3. Drivers reached PUP, press i have arrived, msg/call rider say pls wait for >5minutes. Driver reply ok and cancel just the 5 minute mark or just saw them walking over and get RM3 (Driver and Rider WTF, need compensated but maybe minute basis )
4. Driver otw to PUP, near dy rider say wrong location and cancel. (driver WTF)
5. Drivers reached PUP, press i have arrived, msg/call, sounds like rider set wrong pick up point, rider cancel within 5 minute after reached PUP and driver get nothing (Driver WTF)
6. Drivers reached PUP, press i have arrived, msg/call rider say wait >5 minutes, driver say no, rider say ok sorry, rider cancel (if within 5 min, Driver WTF)
7. Drivers reached PUP, press i have arrived, msg/call rider say wait >5 minutes, driver say no, rider say you cannot then you cancel, rider don't care use other phone. (currently compensated which is ok)

Any other scenario? i hit by no5 yesterday damn dulan. Maybe time counted from accepted till cancellation regardless of reach PUP wont have compensation

That is the general guideline but personally I've received quite a number of TBBs during off peak hours here in Putrajaya.



This job was on Tuesday. Look at the time. This is just one of the many TBBs that I've received during off-peak hours in Putrajaya so far.

Alhamdulillah, after 1.5 years of driving for Grab, I've made it back to my first day DR 😁 This comes quite as a surprise because my car seats are full of smudges. I guess riders just want a driver who keeps his mouth to himself and just drive like an uncle 😂

Not that DR 5.0 has any effect on my income but it does feel good to achieve something in life. From now on, I couldn't care less what my DR will be, as long as it's above 4.80.

By the way, I received a ping from Presint 14 heading to KLIA at 6.45am this morning. RM45+4.50. I thought TBB is not available for long distance trips and airport jobs?

A very good example of cbk rider, the way she put it driver have to wait even rider wanna go pangsai 🙄

Presint 14 to KLIA is 40km at most or 36km if you don't mind taking your chances against the traffic lights. It was a JG job.

i almost knock Anthony Loke while after pick up my rider at Aloft Sentral this morning.

sohai minister go and cross in front of a moving car...

blur blur how to to be a performing minister ???

So today I took a Grab ride just for the sake of it, because got some code thing.

The driver confirmed my view: only part timers that don’t want to spend time/money to go through regulation lose.

He asked me use the Grab app view how many cars waiting at Nadayu - it was 12 cars. Too many part time drivers now, make him as full time driver earn a lot less.

So he is happy about the upcoming regulation. A lot less competition. He’s probably thanking Anthony Loke every day.

Probably depends on the condition of booking

TBB should only happen when passenger booked without surcharge (eg: RM5 for 1KM) & other drivers ignored/cancelled the ride. Since it’s upfront pricing, Grab don’t want to increase passenger fare to entice drivers, so Grab has to top it up as TBB to entice drivers.

That, and because of the so called estimated earning per minute. If based on past data this two destination took 30 minutes to complete (from ride accepted to dropped off), then TBB will be crazy high even for RM5 1KM fare.

So TBB is based on past data on time to pickup point, time between estimated pickup point and drop off point, not route taken

I don’t know either, that’s why I say “probably” because if passenger booked at RM5, then can’t get a ride at all, then when try book again it becomes RM10, that’s just not good optics.

That’s probably what happened in the past, and the analyst dug out from the trove of user activity to find out that 80% of users who experienced this just never ordered a ride again.

Again, I don’t know, it’s just my speculation.

Taking a page from how Japanese restaurant owner do business with fishermen (sometimes owner will buy fishes they don’t need, as gesture of goodwill, so that when fishermen got fish that owner wants, owner gets the fish because of the established relationship), Grab might just top up TBB to keep that one transaction going.

After all, count of transaction is one of key important metrics in most businesses.

So by losing some money (again, we don’t even know if they really lose money. Grab can probably earn back a lot from demand surcharge commission) in form of TBB, Grab fostered goodwill with customer, keep them coming back.

Any link to any threads that I can read up on?

Here’s what I think based on nothing but thin air out of my arse:

Regulation in Singapore market didn’t make any difference for ehailing drivers there, before or after, if you think about the cost of entry and the type of people that drives Grab there.

In short: the poor in Singapore can’t afford to own/rent a car to drive Grab, and they can’t afford to take Grab rides. The poor in Malaysia can.

Because to me, Singaporean Grab drivers and Grab passengers market are very different from Malaysia.

Grab is truly the luxury option in Singapore, because it’s expensive for drivers to own and maintain a car, and it’s far cheaper for passengers to take well connected bus and train, or even just walk. I stayed in a hotel 3km away from Singapore Office and I just walked, because it’s so pedestrian friendly (and free, compare to taking bus or train). So people who drives Grab there made enough from tourist and middle/upper class to keep going, and have every incentive to stay in the business since they committed to a car or rental.

Since the poor can’t drive or take rides in Singapore anyway, regulation shouldn’t have that much impact on driver count or earning.

In Malaysia, the poor drivers who are barely making ends meet (they got to drive in the first place because they have like more than 5 years old car or just cheap cars) will not be able to continue if they can’t fork out that upfront insurance payment or class fee.

In Malaysia, because the culture here is you need a car to get around since bus and trains are not well connected unless you are in middle of city, the b40 who can’t but a car and the m40 who don’t want to drive, they just order Grab.

Regulation was not meant for passenger, so the same amount of people will still order Grab ride after regulation kicks in. But, because of cost of entry for most Grab drivers in Malaysia suddenly go up, there will be less drivers. You get the gist. Simple supply and demand.

lol funny how this guy seem to talk like he knows everything.

I wouldn't entertain him though on anything he says.

Could be another grabtology 2.0 species.

Well, you quit being a driver in light of what’s going to happen, while I signed up today and started driving because apparently my views are not legit until I become a passenger and a driver.

So, by this thread’s logic, my views are now more legit than yours, because I’m a driver and you are not

Anyway, is there such as thing as honeymoon period? Grab really got algorithm to favour newbie drivers, so they get higher priority than veteran drivers?

I read a lot of very experience drivers speculate on that in this thread, but seems like, no one actually knows. Seems like everyone here are just spouting sulphurous hot air like me.

I’m sorry if I “sound” arrogant. There is nothing to be gained from being arrogant here, unless the mission is to gain the feeling of smartness.

I don’t know how else to type a friendly sounding forum post. Aiya u wan me type like dis meh to sound friendly, I’ll probably never finish typing

As for the speculation of “newbie algorithm”, I’m hardly the first one to question it, no? Whoever brought it up in the first place, did he know for sure? So why in subsequent posts, some drivers take it as gospel?

You are right, Grab will not share this info, no boss running a profitable business based on information asymmetry will tell you how they profit. Like a crooked mechanic, he will not tell you he ask you to change battery because he needs to profit from you. It will always be like “oh it’s dangerous leh might not able to start car”.

So what I’m trying to do is learn as much as I can, tip the favour back to driver, to form a more symmetry information flow. Like, driver app will not tell you an area is full of driver. So let’s turn on passenger app and decide if you want to stay.

As for all my other conjecture, feel free to tell me why I’m wrong. Maybe some newbie will read and learn for real, as opposed to being told “this thread is driver sharing real experience only, not for you to learn”

PETALING JAYA, March 22 — Grab Malaysia today sought to clarify its newly-introduced Passenger Cancellation Policy, saying that the fee only applies to passengers who “intentionally abuse” the platform.

Its Malaysian Head of Operations Rashid Shukor told a press conference today that those who abuse the platform only make up around 0.5 per cent of its users in the country daily and it is unlikely that responsible users will even encounter the problem.

“The policy that we have for passenger cancellation is really intended to curb intentional abuse of cancellation. We have observed through our data an increasing trend of late cancellation or no-shows. To give context to this issue, it is affecting a very small number of our overall bookings.

“About 0.5 per cent of our bookings daily are cancelled late, or passengers don’t show up. These are the ones we are targeting with this policy, not the vast majority of our users. We will be tough against any intentional abuse of our system, from any party, drivers or passengers,” said Rashid.

In this context, late cancellation means passengers who cancel after five minutes of receiving Grab’s notification of matching them with a driver. Cancellation before the five-minute mark will not incur any penalty.

The penalty ranges from RM3 to RM5 depending on the service that the passenger has ordered. For GrabCar, GrabTaxi (metered or executive) and JustGrab for Airport the cancellation fee is RM3.

Services such as six-seater GrabCar or 10-seat JustGrab will incur RM4 cancellation fee while top end services such as GrabCar Premium or GrabCarLuxe is RM5.

However, Rashid explained that passengers can cancel without incurring any fee if the driver has not arrived after the 10-minute estimated time of arrival (ETA) mark.

“Say you book a ride and we matched you with a driver at 12pm with your ETA at 12.03pm. You can still cancel your booking without incurring the penalty fee from 12pm to 12.05pm. That’s a big window.

“If you continue waiting and your driver does not show up after 12.13pm, which is 10 minutes after your 12.03pm ETA, you can cancel without incurring any cancellation fee. In this scenario, you will only be charged if you cancel between 12.05pm and 12.13pm,” said Rashid.



Another penalty that the passengers will incur is for no-show or late passengers.

This is targeted for passengers who do not show up beyond the five-minute mark after the driver they ordered has arrived at the pick-up location. The same RM3 to RM5 fee applies.

According to Rashid, if the driver has arrived and notified the passenger and waited for five minutes or more, the driver has the right to cancel the ride and the penalty will be charged to the passenger.

For both cases, the entire fee will be used to compensate the driver and Grab will not take a single sen of the penalty.

“Although 0.5 per cent of our total passengers per day is a small amount, it still numbers in the thousands, affecting thousands of our drivers every day. We are implementing this to protect our drivers from irresponsible passengers.

“Some of the complaints we received is that when the driver arrives and notifies the passengers, they are either late or even worse, they don’t even show up and are not responsive to the driver’s messages or phone calls.

“These are the ones who will incur the no-show penalty if the driver decides to cancel the ride. These drivers have used their fuel and wasted their time when they could have gotten jobs somewhere else and made some money,” he said.

Grab has two methods of implementing the penalty on the passenger. For cashless transactions, Grab will simply deduct from the passenger’s e-wallet. For cash transactions, the passenger will have to pay the penalty to a Grab driver the next time they successfully completed a Grab ride.

However, there is also a first-time waiver on the cancellation fee. Similarly, if a passenger had a genuine emergency or reason to cancel their ride, Grab allows them a refund if they make a special request on the application’s Help Centre.

For cashless transactions, the refund will be made directly to the passenger’s account while for cash transactions, Grab will give the passenger a promo code so they can use it in the future.

At the same time, Rashid said Grab’s machine learning algorithm can also detect passengers who try to abuse the special request system.

“Say you get penalised; you write in and say the penalty was unjust. The first time we will reimburse you.

“The second time (this happens) we will look into it. But if we see repeated patterns and behaviours where there may be people who try to take advantage of this — genuinely intentional bad users with abusive behaviour... once we see that pattern, we may not give you a reimbursement anymore,” said Rashid.

He then gave assurances that the company will also monitor and penalise bad drivers — ranging from bad key performance indicators to being outright banned from the app.

The cancellation policy begins on Monday.

lol ! 

yesterday a passenger.
today a driver.
what next tomorrow ?

probably going to his boss office tomorrow re-applying back his full time whatever job.

Anyone know to get back Credit Balance and transfer to bank?

asking for myself and all the part timer closing shop

So guys.. now its not a good time to be a good Grab driver anymore? Been reading the past 5 pages, and all i see someone arguing lol.

Im thinking to start next week, and doing this as a part time job to pay for my new car. But still on booking fees la. Should i pull out from this? Need advice. Thanks.

I'm a fresh grad and planning to buy a new 1.5AV Myvi for personal use and do part-time grab after work (sometimes) and on weekends.
I landed a job where I get RM300 monthly for car allowance. So I'm thinking of generating at least RM400 a month doing Grab to pay off the Myvi which will cost RM700 monthly. Can anyone advice whether it is a good idea to do Grab part time on weekends with a new car? Of course sayang a bit, but is it going to be worth it?

Oooh, that's another way to go around, thanks sir! 
But feeling a little bit heavy now to consider doing Crab