ayam top up not to use BP ah?

yeah I top up BP with 8 x Rm60 every monday diligently .... before 0045
shouldve sent two sms-es for registration...gahhhh

Not that type of use BP. Spend with BP type of use.

Check back the SMS you sent, is the format according to their T&C? If correct, can call public bank to dispute.

when did u register?

Oh the normal monthly cashback I got...

Yes, the sms format is correct. PBCB<space><16-digit>


21st of November... so I started doing the topup x 8 on 26th of November (Week 22, sorry not Week 21 as I initially mentioned).

This post has been edited by ayamback: Dec 24 2018, 10:55 AM

16-digit card number is correct? every single digit is correct, right?

double-check your sms history. try do a search for keyword "pbcb", see what was sent out.



// 7. A principal credit cardmember who successfully registers for the Promotion will
receive a SMS confirmation from the Bank (“the Participant”). The standard normal
telco operator charges apply for each SMS registration and shall be fully borne by
the Participant.

8. In the event the SMS is incomplete/ invalid, an outgoing SMS will be sent to the
principal credit cardmember, at no cost, to inform him to re-register via SMS.

9. The Bank will not be held responsible and reserves the absolute discretion to
disqualify any registration from a supplementary cardmember, any duplicate entries,
incomplete/ inaccurate SMS, late entries, error messages, unsuccessful registration
due to network failure and/ or interruption experienced by a telco operator or for any
reason whatsoever as the Bank may in its absolute discretion deem fit. //

Yeah all correct..checked many times already. I traced back the sms i sent out (still in my archive).

I think the bank can just use point 9 and say its my network problem for that unsuccessful registration. Gah... how would i know it's unsuccessful. I didnt get any error message from my network either (usually I will get when my sms didnt get through).

try contact PBB to help investigate the root cause of the issue.

they can tell you whether you've registered or not, etc.

Yup, will do later after work. What's the best way to contact PBB? EMail/ Phone? Hate being put on hold for ages in queue by phone... if PBB is good with email replies, probably I will try that instead.

from my past experiences, it took 1 week for PBB reply my email...

usually i prefer call. faster and easier to converse if have other questions along the line.

thanks guys for all the advice... will try calling later then

remember to reregister the sms again, just to be safe

Maybe should ask the operator whether if register now, will the transaction for today be counted if ever PBB said you have not register successfully.

reregister, u mean resend the sms for registration today? surely the past ones wont be counted right? and it's too late for this week's cashback already

I didnt to any transactions today... would be too late now, wouldnt it?

the sms registration vs weekly eligibility is straightforward.

assuming previous sms reg was invalid, all subsequent weeks would be deemed "non registration" anyway.

if register this week, today's transactions are captured for this week only (no more future weeks for this promo)


yes, reregister today, past weeks not eligible and deemed "non registration". this is with pre-assumption that your 21 Nov sms reg was invalid/non-registered by pbb; and all subsequent weeks since 21 Nov are not eligible.

eligible weeks takes effect from sms reg week. since this week is the last, it only effect for this week. but since you didnt do any transactions, then reregistration is irrelevant

ayamback
Call them before you SMS again. Don't let the latest SMS reset your previous one. Then you can get more ayamback errr cashback.

Sad. I miss the last Cash Back😢

Here you go. The letter that came with the new Quantum card.



Sorry. Tried my best to make sure that the picture is shown in portrait. However, whenever it is uploaded, it automatically got changed to landscape.

This post has been edited by Lingohal: Dec 24 2018, 05:01 PM

Something is wrong with your image. Did you upload it right?