Just to be sure, can you even get consistent 100Mbps on speedtest.net or tm's version of speedtest?

that's awful
is this what you get consistently?
and the test was done when no one else was using the internet?

RM199 is including the tv pack?
Mine is RM199 for internet, RM30 for the tv
STD20 included as well

login to your unifi portal
check the 'My Activity'
look for the technical report
the technician's number should be there
you can even track their live location, there is a map there

...if the technical report was keyed in properly by the tm staff, that is.

bro, from my experience using 800Mbps, unlike on 100Mbps or 500Mbps (tested at my FIL place), TM's server is not reliable enough to give 800Mbps consistently
Try with other servers as well.

For my location, if TM's server doesn't reach 800Mbps, a test on any 1 of the following will reach max speed
- InNet
- Extreme Broadband
- Macrolynx

There are 1 or 2 more that I can't remember, but these 3 are the ones I always use

edit:
forgot to mention, whenever I can't get 800Mbps on TM's server,
most of the time it's between 500Mbps++ to 600Mbps++

This post has been edited by cannavaro: Nov 15 2018, 04:09 PM

yeah there are some owners here
highly recommended
range for 5Ghz is impressive

I was on RM309 for 100Mbps. (RM279 for internet RM30 for standard tv pack)
Got RM20 discount from the original RM329 due to TM's deceptive early bird promo.

After going to TM Point and failed to get a discount, then reported to MCMC in September shortly before TM launched 100Mbps@RM129, I got the price reduced to RM229, and eventually turboed faster than originally scheduled.


Took more than a month though, had to experience TM closing the report twice and marked it as solved, more follow up calls, emails and such before TM finally agreed.. which was around 5 days before I'm due to return the BTU to complete the account termination process.


*prices stated not tax inclusive.
*I specifically said in my report that I'm not even asking for RM189 with ultimate like those RYE2017 customers.

If you are absolutely sure that the problem is from TM's side, you have a case against them... I suggest you contact them again and tell them that you are certain your BTU doesn't support turbo speed and it was their own staff who told you so.. plus mention that you will report to MCMC if they refuse to change your BTU without charging.
Normally that site visit charge applies if the issue is non TM related, like a damaged TM router that is out of warranty, own device cannot support gigabit and etc.

I posted this before - when 1 of my accounts got the turbo upgrade, TM technician called me to schedule an appointment to replace the BTU. I asked if it's chargeable and he said no, unless I want a new router from TM; either buy it for RMxxx or renew contract to get it for free.
After that call, there was a technical report on my unifi portal under the my activity section. The technician's number and name was there, as well as his live location.. I think they use google maps? He didn't immediately close the report after changing my BTU, I could see where he was going after that on the map

The bill has arrived and indeed there was no charge for that account.

fruitie I recall TM technician visited your address to troubleshoot the turbo connection issue and you didn't get charged for site visit right since the problem was the BTU?

Staggering? The ones who are still paying RM329 for 100Mbps say "hold my beer!" LOL
then there are the rare ones with ultimate pack as well.. RM359! xD
Best thing to do is downgrade to RM129 package

eh... haven't heard of such package before for 100/800 Mbps.. bloody TM and their never ending variable pricing
When did you sign up for 100Mbps@RM239 (back to RM329 after contract ends)? Or was it offered to you?


bloody hell.. no wonder the newer posts by other members say the same thing about the price being RM159 after 2 years
then what about those who are already on Ultimate pack? (RM159)
...back to RM189 after 2 years?

nope
try downloading from other sources
a good server to try is nvidia's; download drivers from there
when I was on 100MBps it was easy to get max speed when downloading from there

oh.. could be unifi issue like what others have reported.. can you try with another pc just to make sure?


I'm on 175.x ip range and my connection is fine, on speedtest, direct dl from real debrid, youtube, fb and all.
location damansara heights

CnP

Missed quite a few pages, so it is highly probable that someone has posted this before but I'm gonna say it anyway



Now can submit termination from the portal as well as downgrade even for turbo accounts

Strange that the 100Mbps@RM129 package is now called 'unifi lite 100Mbps' though

No more RM20 discount on your final bill or just on the unifi portal?
If you have received the bill, is it the same amount as before?
The only perpetual RM20 discount that I am aware of is for the early bird 100MBps promo when it was first launched back in 2016


Eh? I believe a few people who downgrade to the new 100Mbps package reported they can still use their hypptv box... TM changed their policy again?

Meanwhile...
https://www.malaymail.com/s/1695160/petitio...service-quality

must be started by TM staff
LOL

wah... better to dispute it then
Interested to know what their response is


QFT!

direct download I can get 600Mbps-ish on real-debrid, a bunch of .RAR files about 5gb
the problem is.. the downloads will be completed before the connection can even try to reach max speed

This post has been edited by cannavaro: Nov 21 2018, 06:04 PM

oops thanks for the correction

edited


regarding ownership transfer, last time when I asked TM the CS said the perpetual discount and whatever promo will be carried over to the new owner... anyone here can verify this?

already a few cases like this.. I guess it's their way to persuade you from switching to the cheaper package
the irony is if you die die ask for turbo they will die die make it hard to get