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Unifi Official TM UniFi High Speed Broadband Thread V36, READ 1ST PAGE FOR TURBO SPEED INFO!

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YoungMan
post Dec 11 2018, 08:19 PM

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Just want to inform that you can now change plan using the care@unifi app as well.
YoungMan
post Dec 21 2018, 12:00 PM

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QUOTE(weikee @ Dec 21 2018, 12:56 PM)
Than no wrong in TM. Because they only guarantee speed in their network not to others.

You can try ookla speedtest and select TM server, it will be 800+mbps
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Not only TM. Can try with other ISP like Maxis, Time, Viewqwest etc. They will not guaranty you get full speed all the time in other overseas server.
YoungMan
post Dec 21 2018, 08:17 PM

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QUOTE(Xnet @ Dec 21 2018, 09:10 PM)
On unifi 800 - can i cancel the damn unifi tv?
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Answer is in the first post. UniFi is a tripple play service.
YoungMan
post Dec 22 2018, 12:23 PM

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QUOTE(fruitie @ Dec 22 2018, 01:11 PM)
Yes, RM 99. As what I suspected RM 229-210. laugh.gif

Should I go and take off one UniFiTV package since I have two and reduce another RM 30 to make it to RM 99? laugh.gif
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Haha, very risky sis. But if you succeed, it is a good gamble.
YoungMan
post Dec 22 2018, 02:12 PM

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QUOTE(jkst @ Dec 22 2018, 02:54 PM)
Want to ask, new unifi subscriber does not have turbo boost(Speed Upgrade) is it?

I am very curious as i google saw "If you’re not yet a unifi customer, you’re encouraged to sign up via unifi.com.my starting 15 July 2018. New customers will also get to enjoy speed upgrades, as long as they sign up before 31 December 2018."

Thank you.
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If you subscribe the old plan, yes you will get turbo. But if the RM129 for 100mbps, not likely to be turboed.

QUOTE(mac94 @ Dec 22 2018, 02:55 PM)
100mbps RM129.90 , I ask live chat, the guy told me 100mbps RM99 unifi playtv RM30, so can I cancel playtv laugh.gif  just pay RM99? playtv only can play via phone apps
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Cannot. First page already mentioned that.
YoungMan
post Dec 22 2018, 02:27 PM

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QUOTE(jkst @ Dec 22 2018, 03:18 PM)
Still got old plan?
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Can still sign up from agent i believe.
YoungMan
post Dec 23 2018, 12:56 PM

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One of my account just turboed to 100mbps this morning.
user posted image
If use other SG server sometimes the upload goes very low.

This post has been edited by YoungMan: Dec 23 2018, 12:58 PM
YoungMan
post Dec 23 2018, 01:59 PM

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QUOTE(wywy2020 @ Dec 23 2018, 02:08 PM)
is FTB and FWS still in used for unifi installation?
mine installer direct pull cable from pole into the house and manually connect the cable to blue socket into BTU. Is it standard practice and professional?
need your advice. there is no FTB outside my house and also FWS inside my house.

user posted image
user posted image
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Mine also has FWS, install middle of this year.

QUOTE(soonwai @ Dec 23 2018, 02:25 PM)
I'll be quite happy with RM159. Next will be to explore the possibility of changing from Ultimate to VAR for an additional RM30 reduction.

But I don't think this will be possible. Back in Nov 2017 when I did my RM10 RYE100 upgrade, one of the conditions, given over the phone, was: "Terminating Jumbo Pack or STD20 will remove discount."
https://forum.lowyat.net/index.php?showtopi...post&p=87059012
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Haha, RM129 for 800mbps. TM can brag that they have the cheapest amongst all the broadband provider.
YoungMan
post Dec 23 2018, 02:16 PM

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QUOTE(wywy2020 @ Dec 23 2018, 03:04 PM)
u mean u also have or without FWS?
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Yes I have FWS. Don't know if there will be difference between installation with and without FWS, but I am thinking that if somehow the patch fibre cable break, you can replace it without having to rewire the whole cable.
YoungMan
post Dec 24 2018, 11:41 AM

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QUOTE(dunkiedonuts @ Dec 24 2018, 01:49 AM)
hey all. just checking- did anyone's unifi contract get renewed for 2 years after the turbo upgrade? and they even charged me 50 bucks to replace my existing router.

is this the norm for u guys as well?
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the RM50 is for service charge if you need equipment replacement. Btw you have 2 option when replacing router, which is to renew contract or buy from them. Replacement of BTU is free though. That's why it is always better to buy own router.
In your case, maybe the replacement of router causes your contract to renew. Better call 100 to check on your contract status.
QUOTE(Chrono-Trigger @ Dec 24 2018, 10:40 AM)
I am on 100mbps, awaiting turbo 800mbps.

TM chat told me possible to downgrade to 100mbps @ RM129 with 2 years contract.

has anyone done this?

I don't need 800mbps.... I checked the data stream, peak usage with 4 persons youtube only maximum 40-50mbps. Never hit 100mbps. 800mbps will be very wasteful
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Yes go ahead and downgrade. It's possible, and in fact many have downgraded.

QUOTE(Chrono-Trigger @ Dec 24 2018, 10:41 AM)
btw, can retain Unifi home number once changed to Maxis Fiber?
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Cannot. I once ask to relocate one of my Unifi and retain the number for parents usage at home, they told me it cannot be done. They cannot convert the phone number back to copper line.
YoungMan
post Dec 24 2018, 03:32 PM

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QUOTE(wywy2020 @ Dec 24 2018, 04:10 PM)
UnifI Off the btu modem mean the phone line is off as well?
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Yes. You did not try?
YoungMan
post Dec 24 2018, 05:48 PM

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QUOTE(SilentVampire @ Dec 24 2018, 05:12 PM)
Read 1st page, 1st post, green text, and read ALL the green text. You will understand better.
That’s your problem. For 800Mbps, you will need a decent router that cost above RM600 if you want good speed on WiFi.
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Also a decent device to be able to get max wifi speed, e.g. high end smartphone/tablet, at least mimo 2x2 wifi adapter.
YoungMan
post Dec 25 2018, 03:59 PM

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QUOTE(SetsunaFSeiei Exia00 @ Dec 25 2018, 04:37 PM)
Hi. Can one request for a new router from TM or need to upgrade on your own?
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Get a better quality router your own. You won't regret the decision. Of course you can request from TM, either buy from them or renew contract another 2 years.
YoungMan
post Dec 25 2018, 08:13 PM

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QUOTE(shihnobie @ Dec 25 2018, 06:50 PM)
anyone here got upgraded from VIP10 to unifi 100Mbps (Turbo Upgrade 2018) ?

i got conflicted answers from unifi regarding billing and plan. during VIP10 - paying about RM160. when i asked a rep a few weeks ago, the price will not change even after upgrade. but today, a rep told me that they will prorate from when the upgrade kicked in, so that the coming months' bill will be RM129. coincidentally, another rep called and kept pushing to change plan to unifi lite 100Mbps but why?...

currently this is what in the dashboard:
user posted image
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The other rep is trying to get you tigh to another 24 months contract.

QUOTE(drunkonpiss @ Dec 25 2018, 08:16 PM)
any way to get rid of the Aneka plus pack? I dont have any use for it. It's just that it comes with the package.
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No way. Read first post.
YoungMan
post Dec 26 2018, 01:44 PM

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QUOTE(jagjag @ Dec 26 2018, 01:12 PM)
I'm at same situation but get turboed recently..CS told me if i were to terminate mine and plan to re-apply to new plan, i may not get port available for me as there's lot of others in the Q.
Did the CS told u about this..
Now i'm stil stuck at paying RM149 for 100mbps...
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Yes, terminating will risk port taken by someone, unless TM can terminate and reinstall the same day which I think cannot be done. I have 2 suggestions for you and those in same situation.
1. Download the care@unifi app, login to your account and change the package to UniFi lite 100mbps at RM129. Equipment replacement you can request later when the change is complete.
2. Subscribe another Unifi line if your housing area still have free port. When the new line is installed you terminate the existing line. It maybe costly for this option because you may need to pay both line for a month.

QUOTE(touristking @ Dec 26 2018, 02:31 PM)
HI. Supposed to be getting 800Mbps but only 300 Mbps instead.
Asus AC68U. Cat6. BTU is I-240G-T

Any setting or equipment need changing?
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Have you read up on the spectre and meltdown posted by JohnLai?
YoungMan
post Dec 26 2018, 01:48 PM

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QUOTE(Jo@NJS @ Dec 26 2018, 02:40 PM)
I didn't ask during live chat but im very sure the agent will say the same...i.e. might be no port, must wait long and stuff.

Just received a sms saying i got turboed, also a URL to change hardware. But now it says 2 years contract for a new router...yesterday live chat agent claimed its 1 year contract LOL
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Bro if your btu doesn't need replacement, just buy a better quality router. More reliable and in the long run it is worth it. I believe 1 year is for equipment warranty, but change of router need to renew contract or you can buy direct from them at RM188.
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post Dec 26 2018, 02:19 PM

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QUOTE(Jo@NJS @ Dec 26 2018, 02:56 PM)
Yep you're right, i'm gonna purchase my own modem since the Agent said no need to change BTU.

That Archer C1200 / Asus RT-N800HP  Router is good enough for 100Mbps for a double story house?? Or should i get a slightly better one? I got no plan to upgrade internet speed  in the near future.
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Connection wise both router is sufficient. But since you mention double story house, Wifi coverage is something to consider. May want to get the Asus 1300HP or use another spare router to configure as AP to extend the wifi coverage.
YoungMan
post Dec 26 2018, 09:03 PM

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QUOTE(dragonteoh @ Dec 26 2018, 09:44 PM)
Yes yes, CS do tell me that if i terminate the line, i need to queue for another port which takes time up to 2 month or maybe more....

they really butt itchy nothing to do, re-apply will cause them more work some more.... trouble us to return the BTU and wait for another round of application.
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Use unifi.com.my or the app to change package. Don't terminate unless you want to switch to other ISP.
YoungMan
post Dec 26 2018, 09:33 PM

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QUOTE(dragonteoh @ Dec 26 2018, 10:18 PM)
the point here is , change package via app or chat or unifi.com.my
they will allow you to downgrade to RM129 package , but equipment not changing unless is faulty.
Engineer come change equipment will charge RM53 , beside that is not all equipment is change.
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Let them change the BTU, router and dect phone can buy your own. You save that RM53 but end up have to risk port taken and re-registration take a long time.
YoungMan
post Dec 27 2018, 12:09 PM

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QUOTE(soR @ Dec 27 2018, 03:07 AM)
Hello guys eversince i switch router to D-Link DIR-867 ive had intermittent disconnection while playing games (PUBG). Even more weird sometimes on app like discord (its like skype but made for gamer) my friends can hear me when i speak but i cant hear them in return, but i know they are talking cause the app will highlight anyones name when they speak is just that i cant hear them but they can still hear me. On teamspeak sometimes i just disconnect totally.

Tried using back my old 5--6 years old router (Innatech RG4332) thats provided by UNIFI, all those problems dissapeared but that old router only support upto 100mbps and wifi range/speed are really bad, but stable at wired LAN connection and i need those because i play competitive game casually.

I've got a speed upgrade from 30MPBS to 300MBPS, and i didnt want to get the new router from TM to support this speed since its quite bad says alot of forum lowyat users. That's why ive decided to get Dlink router on my own instead.

so far ive tried
- changing to a new cable that is cat 6
- firmware update and also revert it back to older firmware that are the only one on Dlink Malaysia link.

Did i left out any settings? or something? faulty? eversince i change my old tm router to the D-Link router its been giving me problems except that im having 300mbps speed but issues as above.  rclxub.gif  rclxub.gif
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Someone even mention that they store the mac address of the router that's connected to your UniFi. If all else fail after disable Ipv6 and qos, call them up and ask to reset connection. Inform that you've change new router.

QUOTE(giko @ Dec 27 2018, 09:59 AM)
Residential Voice:
Voice - Call Line Identification Presentation (CLIP)
Residential Voice Basic - 1BB
Voice - Do Not Disturb
InfoBlast
Voice Barring IDD Calls

Residential High Speed Internet:
Promo Discount Perpetual
Promo Discount RM90
Residential Internet Security
Online Guard Plus

unifi TV Residential:
unifi playTV
unifi playTV Plan A (Promo)
Ruby Plus Pack 2
HDMI Cable
unifi TV Free

01. Voice STD20 (Free) which gets free calls 600 minutes is missing!

02. Can I cancel unifi playTV and unifi playTV Plan A (Promo)?

TQ
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You should inform them that voice STD20 is missing. Btw what is info blast, and how you subscribe to Voice Barring IDD Calls? Mine doesn't have those, and no online guard as well. Are this additional services that you purposely subscribe?

QUOTE(jagjag @ Dec 27 2018, 11:56 AM)
Switching to Maxis is not a good idea ??
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Yes it is also a good idea, though I know many people still hesitate. I shall see if there is any good things coming after my contract ended, otherwise I will consider switching to Maxis.

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