Hi, if your package bandwidth is 500Mbps & above & your unit is > 1000 sq ft. my advise is avoid doing that... use back the existing EC230 or get another router on your own.

Thanks.

Hi, just ignore the message.

Thanks.

Hi, settings wont be changed, just the firmware will be updated.

Penalty Rm500 + any outstanding usage charges.

This post has been edited by jjj2: Nov 12 2020, 10:53 PM

Hi, please lodge a report... few possibilities.

1) Faulty router (firmware / hardware)
2) Try to observe when disconnection happens, is your ONU PON light blinking ? Or your LOS light blinking in red.

Thanks.

Yes, please do upgrade to v1.0_200827.29057

Thanks.

Hi Guys, there are 2 options to go about :

Contact CS for the update or do it at yourself if you are very familar with such firmware upgrade process, take your own risk.

Feel free to pm me yr email & I guide you.

Thanks.

Hi, we can assist on that., feel free to drop us a line.

Thanks.

Haha Bro...glad that can help ..nice talking to you Bro

Hi, it's hard to give a specific exact timeframe as the work depends very much on too many uncertain factors.

Hence, usually it will take up at least 6--9 months or more.

Thanks.

In layman term, it simply means the fibre reading is not within the recommended range.

When the tech comes, he will use a power meter to test it, do expect the reading ranging from -15.xdBm <--> -20.xdBm, that would be a usual optimal range.

Thanks.

Yes by Ookla. Here you go, speed.time.com.my

Hi, I guess you mean the connector that plugged into the ONU (fibre modem), yes it is possible, either the fibre cable is not in good condition or they have done the bare core overly bent within the connector.

Any specific link for me to test at my end as it seems to be fine at my side.

Thanks.

Hi, there's no need for you to settle that as the account is bind under your Tenant's name.

Feel free to refer to the latest package & revamped equipment.

Too early to tell..we are in the midst of testing...

real site testing

Yes you can assign a representative.

Hi Koay,

I'm not sure what is said by TIME riser & Management Riser, normally there is one riser dedicated for Internet & telephony services.

The technician should troubleshoot section by section. If they said eveything is ok at the riser, that means they already gotten the fibre reading, else it would simply mean they are simply doing nothing.
They should show it to you & explain to you.

Please give me more details :

1) Is your building prelaid with fibre infrastructure (in layman term it means your house already furnished with fibre port when the moment you take your keys) ?
If you are unsure, try to take some pics to show me.

2) If your building is prelaid with fibre infra, is it still under DLP ? If so, the developer/appointed management should rectify for you FOC with condition there is no tampering on the said infra.
TIME SI will only check your fibre reading at your unit, what is the fibre reading they got ? Do note that they are not responsible for the troubleshooting at the riser.

3) If your building is prelaid with fibre infra and the DLP is over, what is the fibre reading you got at the FTB located at the riser ? And also in your unit ?

4) The TIME SI (technician) should also verify what is the fibre reading out from the TIME splitter located at the MDF/SDF/TR/Riser.


If the above troubleshooting is too much hassle for you, try to request TIME to reset your profile.
I'm not sure how accurate the detection method in the selfcare. There are cases where we on-site gotten good readings but detected as high reading & vice versa.
In short, get the fibre reading first. Then only proceed with more detailed troubleshooting.


Thanks.

This post has been edited by jjj2: Dec 17 2020, 09:14 AM

Do let us know your apartment name for further checking.

Nope, no vdsl at all, only full fibre.