Hi all,
I got a TIME internet connection ~3 years back. Back then, they gave me a EG8240H5 ONT and WA8021V5 wifi router.
In April 2023, I signed up for a re-contract because they offered me HG8145X6 mesh (2 devices) and RM20 off for full 2y contract. When they came for the installation, I kept the EG8240H5 ONT because my home at that time had Fiber cable at the switch panel and I wanted to keep the wifi routers in the living room and bed room for good coverage.
Now, I moved to a new place where the fiber cable is coming directly to the living room. Because of that, I want to remove the EG8240H5 and use the HG8145X6 as the ONT+Wifi Router 2-in-1.
When I asked the relocation person to change this configuration, they said they can't do that and asked me to contact Time customer service to change it. But when I contact Time customer care phone, they're saying that they can't change this configuration due to back end issues.
On some online research, I found that the OLT at TIME end is configured with the MAC address of my ONT. This might be the reason it is not easy to change the ONT from EG8240H5 to HG8145X6. But I would expect TIME customer care or some one in their technical team should be able to change it at the OLT end or wherever required to remove EG8240H5 from my setup. I just went round and round with TIME customer care for a whole day without any progress.
Does anyone know how I can remove EG8240H5 from my setup and configure the HG8145X6 directly as ONT keeping its Wifi router functionality (2-in-1)? Has anybody done that?
Replied to your pm.