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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps

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jjj2
post Sep 21 2022, 12:52 AM

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QUOTE(maxcheam @ Sep 20 2022, 11:11 AM)
would like to ask if I can do short term relocation for like 3 months and then back to the original location?

i'm supposed i just need to pay for relocation charges twice, right? anything else that i should take note of?

thanks in advance!
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Each time of outdoor relocation will be charged RM120.
Dismantle & bring all your devices to the new premise and SI will be contacting you for Installation.

Thanks.
jjj2
post Sep 22 2022, 09:12 AM

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QUOTE(LA773 @ Sep 21 2022, 01:45 PM)
Thats good
Means TIME provided modem & mesh is ok

But how come they dont setup like this at the first place? 😁
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Hi, it's the default setup under the guideline given, if customer request to split it, then the SI will split into 2 bands.

Thanks.
jjj2
post Sep 22 2022, 03:41 PM

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QUOTE(diehard1979 @ Sep 22 2022, 12:33 PM)
anyone got problem in accessing these 2 site by using TIME?
https://www.steamgifts.com
https://dashboard.totalwar.com/home

I got problem in accessing these 2 site on computer.

Last time I can access https://www.steamgifts.com, it load fast without long wait and also top right 3 icon will appear which is (giveaways created, giveaways won, message)

Yesterday when I go into https://dashboard.totalwar.com/home
that site dunno what happen become corrupted. The page show non arrange things everywhere.
I tried ctrl-f5, clear cache, clear cookies also cannot solve.
Then later I found out when I go to https://www.steamgifts.com, it load very slow and the top right 3 icon all missing.

At start I though is my web browser problem so I try access using chrome rather than my firefox but found out still same result for both website.

Then today I try accessing to smartphone, still same 3 icon missing. Then  I off my phone wifi and force using digi data to access the site. The 3 icons appear back.

Then due to now streamyx need 1 month notice, I still got streamyx on this month and now I try connect to it
and both site can load fast and no missing of 3 icons.

So after trying streamyx and digi data, I can confirm that TIME part got problem with the site. (I suspect is their dns) (I even switch off the modem/router and switch on back to see can fix or not but still cannot work)

Last time when I see missing icon in steamgift, that time I still use streamyx so I go in and change dns to other then when I load that steamgift site, the 3 icons will appear back.

So I suspect TIME default DNS got problem. Where can I change it?
LAN->DHCP? dns?
so I just need to fill the blank with latest dns for primary and secondary? This is IP4?
Do I need to change DNS for IP6?
How I know my currently is using ip4 or ip6 dns?

I also found out this site https://www.olevod.com/ cannot access in TIME but can connect with streamyx.
Their DNS got some problem.

use TIME broadband access will giving me the wrong one. All  item group inside.
user posted image

use streamyx access will give me the correct look.
user posted image
These are 2 picture that I capture down from same site. https://dashboard.totalwar.com/home
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To test, just change the DNS at your device (Eg. computer).
BTW, what model is your ONT/ONU ?
Thanks.
jjj2
post Sep 24 2022, 10:04 PM

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QUOTE(diehard1979 @ Sep 22 2022, 05:37 PM)
HG8145X6

user posted image
This one?
set both primary dns server and secondary server?
8.8.8.8
and what dns you all suggest?
1.1.1.1
8.8.4.4
Set Primary as 8.8.8.8 / 8.8.4.4
Secondary as 1.1.1.1


That one for IP4 right? do I need to set DNS for IP6?
Then for this modem, after set the dns, I click apply at bottom right?
After changed config, click Apply, Reboot your ONT.  Alternatively you can go to WAN, and disconnect the connection & reconnect.
Do I need to to go "Configuration File Management"->"Save and Restart?"
This is optional only if you want to save the config file.
Go to Maintenance & Diagnostic > Configuration File Management > Save.


Is there anyway for me to save the current modem/router setting into file in PC so that in future if anything happen to modem, I can restore the setting back to it?
The person say if anything call them come for setting, they gonna charge RM80.
So if I can save setting, then I can try, at least I can restore back
You cant restore the config file with the admin user level.
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jjj2
post Sep 25 2022, 05:24 PM

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QUOTE(diehard1979 @ Sep 25 2022, 05:12 PM)
ok thanks.

that day due to no answer, so I try change it and test.
for IPv4 DNS, I change at HG8145X6 then restart.
Later found out still got same problem for those site.

Then I decide to change IPv6 DNS but I can't confirm the correct place to change inside HG8145X6 so I just change at my computer network card side. At there I set IPv6 DNS in my local computer.
Then I able to visit those site without problem. All icons show back and it load fast and correct rather than last time take about 30sec to 1 min to load steamgift site when I am using 500Mbps speed internet.

Seem that TIME default DNS got problem on certain site.
I found out at lowyat 2020 thread got 1 person list 4-5 site that he cannot visit when using TIME which he able to visit when he using TMnet at earlier time.

I tried those site, until now 2022 still same, TIME DNS cannot visit those site while 8.8.8.8 dns can.
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Yes you are right, we did received such complaints from various customers.

This post has been edited by jjj2: Sep 25 2022, 05:25 PM
jjj2
post Sep 25 2022, 10:29 PM

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QUOTE(Assassin's @ Sep 25 2022, 09:22 PM)
Anyone knows whether you have to pay in full or partially on outstanding bill balance to have your line restored?
You need to settle the overdue charges.

Currently renting a place and just discovered the landlord's TIME internet bill have a lot of outstanding balance.
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jjj2
post Sep 29 2022, 12:18 PM

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QUOTE(Seng89 @ Sep 29 2022, 11:59 AM)
Do time fibre got any promo for existing customer that already end contract ? Unifi keep calling me to change to their line with free TV and upgrade speed for 6 months.
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Yes, feel free to refer to you pm.

Thanks.
jjj2
post Oct 3 2022, 08:19 AM

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QUOTE(FusionXY @ Oct 2 2022, 11:46 PM)
Coming soon on 7th October. hmm.gif
What's gonna be the surprise or something big?
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Hi, haha... something to do with speed...
jjj2
post Oct 4 2022, 07:15 PM

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QUOTE(sl!mer @ Oct 4 2022, 09:23 AM)
Hi, i'm trying to change dns for ipv4 but its disabled. How do i enable it
For ipv6 i can change.
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Hi, what model is your ONT ?
jjj2
post Oct 4 2022, 07:15 PM

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QUOTE(Melon @ Oct 4 2022, 10:33 AM)
can i have 2 ISP in 1 home?
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Can of course.
jjj2
post Oct 4 2022, 07:24 PM

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QUOTE(Lushtree @ Oct 4 2022, 10:38 AM)
I not able to find any configuration guide for the Huawei HG8145X6.

The default IP range is 192.168.100.0/24 for LAN. Can I change it to different subnet, like 192.168.0.0/24?
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Yes you can, just change it at the LAN Host Configuration part.
jjj2
post Oct 4 2022, 07:26 PM

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QUOTE(trix @ Oct 4 2022, 03:31 PM)
Separate infra probably only until MDF room right
From there to each unit, the building's own infra, so even if can subscribe 2 ISP, cannot use them both at the same time
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Hi, if your building is prelaid with fiber by your developer/maincon, and you wish to use 2 ISP at the same time, then some modifications need to be done.

Thanks.
jjj2
post Oct 5 2022, 09:54 AM

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QUOTE(sl!mer @ Oct 5 2022, 08:38 AM)
Huawei HG8145V5
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Hi, yes you cant change it by using the normal User level.
Try call the CS to request them to change for you.

Thanks.
jjj2
post Oct 6 2022, 02:22 AM

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QUOTE(jimmy.soo @ Oct 6 2022, 12:39 AM)
I encountered the same issue it seems. How do you reboot the ONT? Reboot as in restart the device under reset -> reset and restore configuration -> restart?
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Hi, just power off & repower on will do.

Thanks.
jjj2
post Oct 6 2022, 12:25 PM

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user posted image
jjj2
post Oct 6 2022, 06:43 PM

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QUOTE(blacktubi @ Oct 6 2022, 03:42 PM)
Might be an issue for those condo with concealed Ethernet cable

I don’t think my concealed Ethernet in my condo can even do 2.5G Ethernet
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Hi Bro,
If the ethernet cable is Cat6 & above & has proper termination then you can get.


jjj2
post Oct 6 2022, 06:47 PM

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QUOTE(brandonkl @ Oct 6 2022, 04:16 PM)
Not worth upgrading if upload speed is still 500 Mbps for 2GB plan.
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Agree, not for normal users, unless bandwidth hungry users.
So can deduce as well this is asymmetrical XGPON.

This post has been edited by jjj2: Oct 6 2022, 07:43 PM
jjj2
post Oct 6 2022, 11:14 PM

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QUOTE(blacktubi @ Oct 6 2022, 08:31 PM)
For my case the Ethernet cable comes from developer, not sure what cable they use.

It’s actually from the DB inside shoe cabinet to living area.

Currently my modem is at the DB and router is at living area. I think quite a lot of mid tier to high end condo are like this
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Ya lo Bro... seen many condos are using low quality cables, some even joined cables....

jjj2
post Oct 6 2022, 11:18 PM

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QUOTE(brandonkl @ Oct 6 2022, 10:18 PM)
Can the experts here explain (or guess) why Time doesn't upgrade their upload speed? Infrastructure or hardware limitations?
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This is to prevent future speed bog down as the asymmetric XGPON DL:UL ratio is 4:1.
Even with dynamic bandwidth allocation, it's still risky.


Thanks.
jjj2
post Oct 6 2022, 11:19 PM

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QUOTE(Icehart @ Oct 6 2022, 08:46 PM)
Not worth the 2gbps for me. Good for those that need the download speed though. Was hoping it for below 250
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Vouch for it.

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