Guys need some advice here,

Ok, i decided to change my ipx battery bfore my warranty end this month 2 weeks ago. Sent my ipx to my nearest service centre at kk, sabah. Got a whatsapp msg from apple on friday , saying that my replacement unit is ready to be collected. Replacement unit has 3 months warranty.I went and collect on saturday (24th november) without checking bcoz i was in a rush. Reached home and decided to pop up my sim card and to my dismay i noticed there is a dead pixel on the left side of the screen nearby the volume rocker. I went to the service centre again today to return my replacement unit. The technician checked and found out that the unit was tampered (battery tape missing, psa stick to another place). Due to this i cant proceed with the warranty replacement. The service centre asked me to call apple care to escalate this problem. Called apple care and this problem is still delegated to another department. Again leaving me waiting what will be their decision be, either give the green light to replace or not. What is the next course of action should they decides not to replace?This is my first iphone and apprently this is the first time the service centre experience this issue. Really worried, frustrated and confused now.

This post has been edited by Busquets: Nov 27 2018, 07:51 PM

omg, i was thinking of changing the battery on my iphonex before the offer ends this year end too

Moving this to a new thread : https://forum.lowyat.net/topic/4699976

Matte screen protector or tempered will totally ruin the display of the phone.

i just send my phone to switch for battery replacement , they insist need put the phone day for 5-7 working , is this their normal practice ?

Let's hope they will replace your phone as opposed to giving you a refurbished one with dead pixel like someone posted earlier

Don't scare him please...but it is quite abnormal to leave the phone there for 5-7 working day.

I did call Switch Penang and ask about the timeline, surprisingly, they can arrange same day collection if the appointment is not that peak.

Be sure to check throughouly ur phone or the replacement unit during collection!

Is your phone still under warranty?

Why change battery have to replace phone?

This u need to question the technician in charge.

In most cases reported here, the service centre claims the phone has a bloated battery.

Probably lazy to replace. Hence bloated battery. So they can just give you a refurbished set. Just a guess.

The other conspiracy theory was that they had to sell off their stockpile of refurbished phones

yes , i had tell them i just want to change battery and willing to pay for changing
but they insist to keep my phone , say no stock for iphone X blah blah

Which Switch did you go to? Should have just walked away if they said they had no stock and gone to a different branch.

was at penang , very limited service center in here

OIC. Hope you get your phone back soon!

Do let us know if they just replaced the battery or if anything else was changed.

Hey guys, looking to purchase iphone x in after market now, i see a lot of seller state that their set is USA set but with local machines or local apple distributor warranty. is it legit? how does that work? how come US set comes with local warranty? and no sim lock meaning our sim can use?

sorry for noob question

Lazada 12.12 Sale

iPhone X 64GB - RM3705
iPhone X 256GB - RM4369

Not as good as 11.11