I’ve been lurking here for so long, but thought I could share my journey towards getting turboed.
In March this year, TM had quietly announced that my area would be getting access to Unifi (one of the taman in Sandakan). However, due to delay in laying out the cable by their contractor, the internal speed testing by TM was not completed until early May 2018, by which time the Bonanza Campaign promo already ended (I was aiming to subscribe the 30mbps package at RM139). Without much option, I was advised to subscribe the 10mbps package (RM129), which I did, and if I ever wanted the 30mpbs package, I could only get at the standard rate for RM199. I was not satisfied for such the opportunity lost and visited the local TM Point to see their branch manager. After few meetings and phone calls later, he said that Bonanza Campaign can be extended specifically for new subsribers in my taman. In early June, my request was completed and my subscription was upgraded from 10mbps to 30mbps. Note: If not mistaken, Bonanza Campaign period was then extended nationwide until later time but that was besides the story here.
Back in July when TM briefly put a web page to check the turbo upgrade eligibility, the website was so congested that I couldn’t even check if my account could be upgraded in which phase. I just assumed the upgrading process would be quick enough but by early this month my patience wore thin. To make matter worse, I never received an email from TM for the upgrade status, or even a single email about anything turbo.
On 9/10, I filed a complaint report each to MCMC and CFM, and did some follow up but their answer was simple: my case has been assigned to TM, pending further feedback. A week later, I filed 2 complaints to TM via live chat but my report was immediately closed. I took another step, which was to copy the content of my previous MCMC report and email TM (help@tm.com.my), and again cc to MCMC as well KKMM (got their customer service email address on the KKMM website). Again I followed up my case through live chat and this time TM agent confirmed that my request has been escalated up the hierarchy (last chat with TM on 22/10). I was informed that the case will be reviewed in 2 weeks, but I took it with a grain of salt. As of this morning, I checked my OCC dashboard, as I did almost every day but saw nothing new on the account activity. Suddenly this afternoon, I got an SMS saying that my account has been turbo’ed and the dashboard immediately changed it status to 300mbps. I am not sure if this upgrade has something to do with my complaint or it is just purely coincidental.
TL;DR
2013 – Streamyx 1mbps @ RM110
2014 – Streamyx 4mbps @ RM140
Jan 2018 – Streamyx 8mbps @ RM140 (free upgrade after unfair pricing complaint to MCMC)
May 2018 – Unifi 10mbps @ RM129
June 2018 – Unifi 30mbps @ RM139 (Bonanza Campaign)
25 Oct 2018 – Unifi 300mbps @ RM139
Anyway on the dashboard status, it still says promo discount RM60 and promo discount 24 months, which is carried over from the Bonanza Campaign. Should I be worried about this?
For those wondering, I am using Asus RT-AC86U router which I bought from Gearbest.com @ USD179 or roughly RM720 in October last year and previously used it as an AP on top of my TM-issued streamyx modem. It is a Chinese version, but once logged in, you can change the firmware region to either US, Europe, China, Australia or Singapore (the difference between those regions is the number of wifi channels / frequency on 5Ghz band).
Well, that’s all my ranting for now. Can’t wait to go home to test my new speed.
I don't think you have anything to worry, I'm too on the Bonanza Campaign for 30Mbps previously, and I also got upgraded today to 300Mbps too. The RM60 discount for 24 months remain in my account, same as what it previously is.
Oct 25 2018, 06:58 PM
Explanation given to me was because my plan is too cheap. 
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