got more pages.. on 1 page so proud announce Unifi 100MBps previously RM329, now become 800Mbps
LOL
later sure got ppl fire back there about the RYE2017 package

I finally received 3 SMS from them yesterday saying 'please pay your outstanding bills and proceed with termination'.

Ok received the final itemized bill.. take a look at my sole 800Mbps account:


Previously under the recurring charges statement,


Apparently they increased the base price of 100Mbps/800Mbps to RM359?
End up the final bill is the same as before even with the new RM110 discount (vs RM80 before).

Or am I reading this wrongly?
Those who got turboed, what about your bill? I seem to recall a few people posting about having to pay lower.

I have read somewhere in LYN, either here or the Telco Talk>Maxis fibre section about unscrupulous agents simply registering 100Mbps for the customer when the infrastructure only support 30Mbps.. not sure how they managed to do it though
at the end of the day customer complained to CS, tech support came and found out about the actual max speed supported
Let me try and dig that post..

probably I read it on twitter..
have yet to find the exact tweet but this is something similar:
https://twitter.com/Sense9876/status/1048130286196686848



How the hell did they manage to register the customer for 100Mbps when the max supported is only 30Mbps?

https://www.lowyat.net/2018/171017/we-canno...-time-internet/

ah.. I guess they were 'told' to go through TM

So TM finally call me regarding my termination notice for 3 accounts. It was from the marketing dept and she had no idea about my MCMC reports and all.
She offered me the readily available 100Mbps@RM129.. before she finished her sentence I cut her off saying I know all about this plan and I already know 1 of my accounts has been turboed.. I briefly explained to her about the story of my report, she sounded surprised .


..pfttt what a joke

most probably will keep the turbo account xD
terminate the other 2
3 accounts necessary to serve multiple users in multiple apartment units


I said I will wait for the result of my report.

wahh.. still taking care of your neighbor's BTU I see?

Q2 2016 campaign, can be with either A/R/V or Jumbo
Mine was originally Jumbo before I downgraded to Jumbo lite but still shown as 'aneka' on the portal.

What does it say on your unifi portal dashboard? Did you get the so called early bird promo? A really 'special' RM20 discount.. so special till they write there 'special discount' even if it is shit compared to the much higher promo perpetual discount others get

Extra special TM customers pay either RM329 or RM359 for 100Mbps/800Mbps with either A/R/V or ultimate tv pack.
Special TM customers pay RM309 for 100Mbps/800Mbps with either A/R/V tv pack.

Actually someone here did get 600Mbps-ish using wifi. He's using ASUS AC5300 though on a high end desktop

stringfellow

1st time hearing this excuse from them. My 1 account that was given the turbo upgrade is always using a non TM router. Same goes to my FIL's accounts
of course yours will be expedited after a single complain, you used to work for them right? ;P

Let's see... 3 accounts using Draytek Vigor 2130n upgraded to 800Mbps, 1 account using ASUS RT-N12HP when it was upgraded to 500Mbps
However I see a pattern for these turbo accounts -

2 accounts under my FIL's name = new hardware received (BTU, router) during 'thank you surprise' campaign

1 account under my FIL's name, the one using RT-N12HP = original account terminated shortly before the thank you surprise campaign, registered new account hence given new hardware (TM gave the notorious TPLINK C1200 but decided to use the RT-N12HP)

1 account under my name = new hardware received during 'thank you surprise' campaign (though I wrongly posted here some time back about the BTU being an old one that only support fast ethernet - confusion due to the username and address being almost the same)

My 2 accounts that have yet to receive the turbo upgrade:
Acc 1 - Got nothing from thank you surprise because it was already on 100Mbps + jumbo pack.
Acc 2 - Did not receive new hardware during 'thank you surprise' - received a call from the installer asking me if I am using my own router.. I said yes and he said he will just do the upgrade without coming to check. I didn't give much thought to it, I felt that it was more convenient that way so I didn't object or anything.

So the pattern here apparently is TM have it on record that these turboed accounts are using new gigabit BTU and assumed to be using their routers.

Except for 1 account, the rest of these said accounts are all at the same apartment, just different units.

Yeah bro I was also on VIP20 since 2010, TM don't give a shit about old, long term customers
I recall you saying last time there was an exploit to uncap the speed or something? As high as 100Mbps maybe? Not the remote management thing, I think you casually mentioned it in one of your posts..

Big mistake upgrading to 100Mbps early. Their POV is (though they won't say it to your face) is "siapa suruh upgrade awal?"
Same thing for Streamyx users, "siapa suruh kau tinggal di tempat takda streamyx?"
xD

yeah, I believe all of us who got the turbo upgrade saw increased perpetual discount on the unifi portal
however when the bill finally arrives...
it shows that TM actually increased the base price for Internet
meaning the increased discount shown is only cosmetic
in my case, discount increased by RM30
but the base price for Internet gone up from RM329 to RM359

can always count on TMnut to do stupid shit like this

yeah SST
I posted something similar a few days back
when the final bill arrived, that mysterious charge turned out to be the SST

I submitted termination notice via twitter. After that I can see there are 3 open tickets on my unifi portal (since 3 accounts termination). After a month or so you have to go to TM Point to surrender the BTU on day 20 - 25 or thereabouts. You can ask them about the exact dates.
Because of my termination notice, I received a call from their marketing department recently trying to get me to sign up for the readily available 100Mbps@RM129.. LOL

nope.. the lady who called me was unaware of my report to MCMC/CFM, I said I will wait for the result of that report
she mentioned that 1 of my accounts have been turboed to 800Mbps and sounded surprised when I cut her off and tell her I already know about it

definitely gonna keep that 1 account
plan B was to switch the other 2 to maxis if plan A (report to get price reduction) fails but I have been reading a lot more shit about maxis lately

if you don't show up it is considered business as usual, i.e you still want to stay with TM. they will bill you as usual for the coming months

mind sharing your post turbo bill next time? cover the sensitive parts of course
rm189 for 800Mbps is really sweet.. with ultimate tv pack somemore, right?

BTW guys I asked TM on livechat regarding transferring ownership of account.. was told that the monthly bill will be exactly the same as the previous owner, perpetual discount, speed (if new address supports it) will be carried over.
So those who have a turboed account, especially if you are paying RM189 per month, maybe some people will be willing to pay a reasonable amount to get that account.

update on my CFM report: staff in charge on leave.. grrr

A certain Ms. Asna?

Getting your bill reduced? I doubt it. For my case, I'm not even asking for the RM189 price. I asked for RM229 and I even brought the physical bill (my FIL's name) to Menara TMNut. The staff said have to ask the superiors.. end up didn't get the approval. I also used the screenshot from my FIL's unifi portal to show the price, still no luck till now.