I just remembered.. weren't you one of the lucky ones who got to test unifi turbo before it was rolled out to other customers?
I recall you posted a speedtest, calling for other beta testers, and mentioned something about media embargo..?

If the above is true, did TM just lower your speed back to normal after the end of the beta test phase?

What is the breakdown on your bill for this RM316?

Because the normal price for 100Mbps is like this
Internet RM299
iptv RM30

Total RM329 excluding tax

One of my accounts is like the above, except for a shitty RM20 'special' discount (total RM309), the reward for signing up for 100Mbps when it was first launched

This post has been edited by cannavaro: Oct 1 2018, 08:50 PM

eh RM90 is for which tv pack?
AFAIK ultimate (last time known as 'Jumbo' but now with more channels) is RM60
the rest, aneka/ruby/varnam/jumbo lite is RM30

during the thank you surprise I was already on jumbo pack, was offered either a/r/v or that shitty webe line
lol
by the time ultimate pack was introduced I had already downgrade to jumbo lite

none so far.. almost 6PM

huh? maxis offered you 800Mbps?

I have a friend who was using VIP10 (with the orange dlink router and the ancient fiberhome modem ), recently (like 2 weeks back) he got upgraded automatically to 100Mbps@RM129. He was asking me about upgrading routers and all... I told him to go to tmpoint and complain about slow speed, there's a chance TM will give him new hardware. So he went to TM Point and complained, 2 days later TM techs came to his home and replaced the BTU and router for free.. he said the TM guy told him they will lodge a report about his equipment being faulty. He didn't mention anything about contract renewal though.

maybe because your hypptv is still under contract?

If anyone remembers my post about the MCMC report I did on TM due to unfair pricing (or if anyone cares for that matter )
Around 10 days after the report, TM closed it after sending me an email saying the turbo is in pilot phase upgrade stage by stage blablabla... basically not touching the unfair pricing issue at all.
So I reopened the report, and they finally replied around 2 days ago (after I pushed MCMC via email to get an answer from TM).
This time TM didn't email me but those buggers finally posted something on the MCMC complaints portal.. saying my accounts will be turboed within a month. Again, totally ignoring the unfair pricing part. Those rhino-fkers.
For the 2nd time I had to reopen the report, this time I asked for a straight answer, can they or can they not give me RMXXX price for my 3 accounts. If not then so be it and I would like MCMC to comment on it, whether they think it is fair or otherwise or whatever rather than stay silent and only say things like "we have asked TM to investigate" or "TM is still investigating the matter".
I also re-read my old emails to MCMC (as old as 2010, ya man I been usin unifi since then xD ) complaining about TM, and... well, read this excerpt from 1 of my emails:


I also wrote in BM, made me chuckle reading this excerpt from 2010:

Yeah, still the same poop from the filthy toilet from way back.

What I'm trying to say here is, MCMC and TM are BFFs.
If you have a valid issue with Maxis, Celcom or Digi, you're likely to get a speedy, fair resolution if you report to MCMC.

LOL
meaning you took her btu and use her unifi credentials on your router?

what is the status of your case?

on twitter also many complain about slow speed or not getting full speed.. in most cases probably due to their hardware. Can't really blame them though, non IT savvy or should I say non network enthusiasts.. and TM didn't do enough to educate their customers.

I applied Maxis Biz 100Mbps for my boss, they said will take 3 business days to evaluate our documents but it has been almost 2 weeks or so with no contact whatsoever.. didn't reply my email as well. Lazy frontliners at the TTDI branch

macam tak baca sahaja. sudah try guna cable?

This post has been edited by cannavaro: Oct 4 2018, 05:36 PM

buy a cheap USB3 to gigabit ethernet adapter
unless your laptop doesn't have a USB3 port

Latest update on my TMcTMc report..

Read the excerpt from email below:


So I complained about unfair pricing, somewhere in the report I also mentioned about not getting turbo..
1st time TMcTMc closed the report by replying (insert robotic answer about the turbo being in pilot stages) without mentioning anything about the pricing.
2nd time TMcTMc closed the report by saying my accounts will be turboed within a month's time (actually 1 account out of 3 has been turboed early last month).. again, no mention about the unfair pricing. Seriously I don't mind not getting turbo yet for all 3 accounts, I can just relocate the 1 account that has been turboed and use it.
I reopen the report again. Wrote a blunt email to tMCtMC, and got the above reply.

Finally, I may have to meet tMCtMC representative along with tMCtMC folks ust to discuss my reasonable price adjustment request on my accounts in a more serious manner. LOL.

So... anyone else got to this level where TMcTMc calls for a meet up?


*my report was created before TM introduced the new 100Mbps for RM129.

won't be surprised if they just say "nahh we are not interested.. you tell that to the nasty customer MCMC!"
and MCMC will reply "ok boss! we will tell him again you are still investigating the matter!"


btw suddenly I see a mysterious charge on 2 of my accounts:

(1 screenshot since it's exactly the same for the other account)


Previously wasn't there, paid everything much earlier... suddenly 5 days overdue?
No way to know for sure what it is before seeing the bills, which is on the 7th of the month

Last time when I was using tplink wdr 4300 and asus usb n14 wifi receiver on my pc there was no issue getting 100Mbps on 2.4Ghz, distance from router only about 2m though 😆

maybe can do ownership transfer to someone who wants the 800Mbps?
haven't heard this being done though.. I wonder if everything else will be carried over to the new owner; speed, perpetual discount or whatever non standard item in the account.

IIRC, your RM316 is inclusive of tax right?

Same thing happened to my FIL's 2 100Mbps accounts after getting turbo (I did post the screenshot previously)
Originally RM100 perpetual discount become RM130 perpetual discount.

Before, during 100Mbps = RM229 ex. tax
After turbo 800Mbps = RM199 ex. tax
non-ultimate hypptv pack

Still not as good as those RYE2017 accounts though..

My case has finally been assigned to CFM on 5th Oct, as shown on the complaints portal. Reported on Sept 4 till now haven't settled. I had to spell it out for MCMC that they (MCMC) are not doing much for my case, I think they cannot tahan or just lazy and finally let CFM handle it.

I was under the impression that it doesn't matter whether the report is lodged with MCMC or CFM.
On hindsight, I think CFM is more efficient because they replied my email the 1st time I emailed them (since MCMC wasn't replying) I read here that some people tried contacting TM/MCMC to get a price adjustment similar to what another customer is getting.. for instance, the 100MBps RM189 RYE2017 (retention year end) campaign.. and TM will practically ask them "show me the account if it exists"
Well for my case I already showed them my FIL's accounts. In fact I have full access to them on the Unifi portal.
They didn't even comment on it, not even a "no we cannot give the same price as that account". Probably didn't want to put their answer in black and white so the best thing to do is taichi by giving a non related answer.

Latest update is they are trying to get TM to give a firm answer.. if I'm not satisfied with what they call the 'final solution', they will arrange for a meet up I agreed.

a proper cat5e can support 1000 Mbps bro



Tested using
cat5e from BTU to router
cat6 from router to laptop

unitek brand. sold at ALLIT hypermarket. good quality thick cables. actually wanted to buy cat6 for the BTU connection as well but I took the wrong one, overlooked the label because the packaging, and the cables look exactly the same except for a small label indicating the category.

Eh, you're tring to remove the unifi tv subscription totally? I believe no one has managed to do that.. only for redundant tv pack (e.g. if you already have ultimate, want to remove ruby)

Thanks for the tip

BTW guys, I have received the final amount for 1 of my accounts and my FIL's accounts that have been turboed.
I say the final amount because they bill is not yet available for download, only the supposed final amount viewable on the unifi portal. Judging from the numbers shown, the new perpetual discount has not been applied, or even pro rated (e.g. turbo on 7 Sept+extra perpetual discount, before 7 Sept lower perpertual discount). For my turbo account, when clicking on 'bill details', the internet is still shown as RM219 (RM80 perpetual discount, before turbo) whereas the new perpetual discount shown on the dashboard is RM110.
Not sure if that will change once the itemized bill can be downloaded
or could it TM messing about due to my report