The ol' haphazard Unifi. Screamed, yelled, and blasted at them on phone, LiveChat and emails, for 2 days straight. And I meant that literally: went on LiveChat, blasted them there for the 800Mbps upgrade, until about 6 of them cannot tahan me and disconnected. Rated them zero on feedback form, then reconnected each time to a different CD personnel, rinse repeat. Got phone calls from their "Complaints department" about why so many zeros I gave them, complaint department guy kena again until he cant even slip a word out to say.

My beef with them is simple, I'm paying 2.5x what current 100Mbps users are paying, and they're expecting me to "wait to be upgraded in stages, pilot phase until June 2019". I blasted them back "so you want me to pay the extras on top for 9 months?" just for the record. They repeated back the irritating "pilot phase stage" bullshit, and I blasted them even louder and nastier again.

Went on LiveChat, put on the comment section "Either upgrade my line to 800Mbps immediately or rebate my package payment to RM129 for the 100Down/50Up I'm getting right now."". Pasted the same thing on LiveChat. CS pasted the same regurgitated pilot phase bla bla bla", "upgraded in stages" bla bla bla, I copypasted that ""Either upgrade my line to 800Mbps immediately or rebate my package payment to RM129 for the 100Down/50Up I'm getting right now." Two can play that copy-pasting game.

You dont wanna see "My Activity" tab. It's a long scroll down. After 8 or 9 report tickets, finally saw "unifi 800Mbps (Turbo Upgrade 2018)" today on Dashboard, the usual bullshit (recycle power down BTU and router, bla bla bla), and I get........200Mbps upload, and 200Mbps download? Currently in another round of blasting those poor sods at LiveChat with more of my nasty replies, with them giving the usual "we already escalate a report to our technical team to check on the speed issue.will expedite your request & feedback to you as soon as possible" copypaste scripted replies, and I simply copypasted my own replies with slipping in more nasty choice of swear words in side. They can test my patience with this upgrade process, I can test theirs as well. Else it's easy, transfer me to someone who can do something about this (read: someone in Technical for example), otherwise I wouldn't be blasting these clueless CS idiots nastily like what I'm doing now.

Inb4 "blasting them doesn't work, they just file report and copypaste replies". Not entirely true, yes, these morons at LiveChat are just idiotic lackeys with instructions to post scripted, copypasted responses, but since I've got that 800Mbps package reflected onto my Dashboard, I'd say my swearing/blasting them with nasty remarks works. And for information, I was slated for Jan 2019 upgrade window. But I'm not taking any of their bullshit when I saw how much I'm overpaying versus what new and other customers are paying now for what I'm getting right now (100Down/50up). No sirree, I'm not gonna take that face down.

Be back later, currently in another round of copypasting reply "war" with another of their idiotic CS personnel on LiveChat. If he/she can't take the heat from my swearing and nasty remarks anymore and disconnects, I feedback zero, and comment section put the "I’m not getting my 800mbps speed. Only getting 150-200Down/150-200Up. Fix this. " comment. Then reconnect to the next moron in Livechat, rinse repeat.

The way I'm seeing it, I'm doing them a favor. Coz if they push me to see them face-to-face at a TMPoint near me, I may just pop a vein on my forehead and yell at their collective faces in public. Saves everyone that unpleasant scene doing it this way (Livechat, open report ticket, get phonecall from Complaints department, yell at them, rinse repeat). We'll just see whose patience will wear thin first.

EDIT: ROFLMAO, just as I finished typing this, the CS on LiveChat gave up and disconnected from me. Feedback rating "zero", copypaste in comment, and reconnect again. Wheeeeeeeeeeeeeee!!!

Lol, you are quite persistent. Hope you get what you wanted. If I were you, I would have switched to the new RM129 , 100Mbps, and not bother with all the aggravation.

True, just a suggestion for him though. He can do whatever he want, as you say.

It worked, right? In less than 48 hours, I got my Turbo (versus Jan 2019), albeit in its stunted, crippled form. Just need these idiots at TM to flick more switches like a trained monkey to get from 200 to 800 on the download side.

Now, imagine if every TM customer is like me. Either everyone get Turbo cases handled faster, or TM would be forced to admit they're just blowing smoke out of their ass to stop current disgruntled customers from jumping ship or downgrading.
[Fast forward]

There goes another CS on LiveChat, disconnected from me. Feedback zero-rated, commented, submitted report on Dashboard (10 becoming 11 so far), rinse and repeat. 

Here's a sample of my "hospitality" towards them now. I label that as "matter-of-factly with no bullshit" attitude. Coz when you've been answering and asking the same questions and get the same bullshit, you just want to cut to the chase.

If I can livestream my conversations with these clueless CS people, your popcorn will quickly finish already. you might choke on them as well, for laughing so much.

Also, if you leave the Livechat unattended for too long, it auto-disconnects. That's one trick I learn these CS wants you to do, coz they dont want to disconnect themselves and reflect bad on their rating. So I always post something to keep the chat alive. Until they got fed up with me and disconnect themselves.

yeah...
so now im starting war mode with live chat...
tired of calling 100 hearing yada yada yada just wait FU TM

115 people on and close to after lunch. Around this time it's 45 people. Rush hour people go back home instead of doing what crazy thing I'm doing. I'm not sacrificing sleep to do all this Livechat with hopeless results at night or early morning.

Provoked and woke. Time to stand up and fight for your rights, my friend. Don't stay under the boots of these leeches.

std20 stand for what? 

Nope. They didn't change. They told me the price is fixed at RM99/mth after turbo. Sorry for the late reply

lowest is RM189, AFAIK

these people were previously on 100Mbps + ultimate tv pack

not sure if they get additional discount after getting the turbo upgrade because that seems to be the pattern.. others have shared their experience here, plus it happened to 1 of my accounts, as well as 3 of my FIL's accounts.

discount increase after turbo, from my experience (in the unifi portal it will be shown as promo perpetual discount)
RM80 becomes RM100
RM100 becomes RM130

Deduct these amounts from the original base price of 100Mbps, which is RM299 excluding hypptv

I believe 1 guy here with ultimate pack managed to removed his redundant tv pack (aneka ruby or varnam) and got his monthly down to RM159 and still eligible for turbo... ? forgot his name

“Pilot phase in stages”. I hear that statement so many times, I wanted to break my keyboard in half when I see that.

I believe if within this interim period, of they rebate your payment to what the current new users are getting right now also people may give them leeway. They “mati2” wanna defend that right to leech.

Same sentiment passed back to them in that case. I will “mati2” demand my right to the speed performance appropriate to what I’m paying them right now. Otherwise, rebate me.

Seems about right. Although I've switched more towards wit, snark, cynical and guile, instead of plain "F this and that". Just wanna see if they get it. Guess what the outcome was?

Which adds to their aggravation, agitation and haste to disconnect from continuing their conversation with me.

They wont disconnect when you speak to them in an angry tone, so punchbag-them away.  Swearing? Three strikes ala baseball.

Example of wit: I mentioned their job scope akin to just being a "receptionist" instead of anything tech-support related, coz all they can do is "write report and escalate to relevant departments". Only difference is that they work based on scripted replies for answers, and that script turns into checklist of what to do (write reports and escalate to relevant departments) written and posted to the relevant persons. Like a "yellow Post-it note sticker". Then I ask them, "are you a yellow Post-it note sticker"? If they understand the wit and sarcasm in that, it hurts more than people fling the F word at them. The CS that got that golden nugget of a statement from me, went quiet for a while, before I tell him "Thank you for speaking with us on LiveChat. To end this chat, press the X button. TQ". At that stage I've already memorised all their standard greetings and responses I can recite them my memory. Click! They disconnected.

Harsh truth can be brutal. But they're covering the asses of the persons who are the real target of my anger, and since these CSOs don't wanna give them up,.......*shrugs*. Casualty of war, collateral damage. Everyone loses. They lose their dignity, I lose my sanity bit by bit, as well as losing RM170 for this month's bill for their delay tactics and overcharging versus the current 100Mbps new signups. While the real villain escaped unscathed.

How can TM close a case that's handed to SKMM? Are they in cahoots?

Yeah it's 1Gbps as well. I reported the case to TM and they made a report for me but told me that there will be a charge of RM53 if it's not in the range of their responsibilities. Wondering if I should call them over :/

It's not profanity if you just called the spade for what it is, a spade.

Call them over. Technician quite smart, he shd help u make some dumb excuse even tho not their responsibility...

Yeah it's 1Gbps as well. I reported the case to TM and they made a report for me but told me that there will be a charge of RM53 if it's not in the range of their responsibilities. Wondering if I should call them over :/

I reopened the case again, let's see what "STANDARD ANSWER" TM will give this time! 

Err.. Their minimum package is already 100Mbps, which slower speed packages are you referring to?

These days TM/TIME/Maxis agents are everywhere, not even require to step out of house to register.

Anyway, back to the topic, I still haven't got any news regarding my Turbo speed.
Next Wednesday is the deadline to know my fate.