1. Not sure if you still can maintain your current number as another line for foc. It changes from time to time.

Yes, these days only a handful of TM Point can do termination. Off hands I know Menara TM and Muzium Telekom. None of these opens during weekends and only working hours.

TM is doing it. Now Kuching has only 1 "original" TMPoint left.

They even provide upgrade/downgrade button in their selfcare portal.
From here we can see TM always 1 step behind.

2 different packages, bro.

Yours:

Residential High Speed Internet RM99
Unifi PlayTV Lite RM30
Residential Voice Unlimited RM50
Total RM149

Once you're turbo-ed, billing remains. Only Internet Speed upgraded to 100Mbps.
No re-contract.

New BEST plan:

Residential High Speed Internet RM99
Unifi PlayTV Lite RM30
Residential Voice STD20 (600mins Free) RM0
Total RM129

To enjoy the new BEST plan, users go to TM Point, do a thumbprint and start new contract
due to new package.

my current unifi subscription is: UniFi Advance Plus 50Mbps (Thank You Campaign 2017)
monthly payment: rm231.15

live chat with CS.. she got nothing to say.

any recommendation?

Currently paying RM149 for 10MBPS before SST. I don’t need free calls and HPPTV.

How to downgrade to RM129 package?

Already tried restart BTU few times
I already talked to TM live chat, he said the transfer of phone no. from streamyx to unifi is completed, then asked me to complaint to the installer.

Haih, looks like i have to take another day off just for this

Surprisingly my installer willing to come at night just to check on my phone problem. After done setting in btu, the "TEL1" now show light blinking, which previously no light at all.

However, still cannot make call or receive call, n he suspect something wrong at TM side.

Hi all, I am on 30mbps 169/month, old apartment so probably VDSL/copper line. Most likely cant support 100mbps and above.

Is it possible for me to still subscribe the 100mbps/RM129 plan if I am ok with getting less than 100mbps speed (maybe 30-50 depends on the capability)? Will TM allow me to do it?

I just want to pay RM40 less and I don't mind the speed... 30-50 is good enough for me.

Will maxis perform as good as TM's line? just checked, got coverage.. my unifi has been very stable, not sure if I change to Maxis will it be still good.

Now Unifi every month charge me Rm 179.15.
Anyone here can advise how to reduce the cost? I check their website non of the package have such similar charges.
Thanks in advance

Can only do at TM point? Can't do via phone?

Was that non TM router also D-Link branded or something else entirely? I'm guessing the router thing was just an excuse but my friend got the same answer at a completely different TMpoint regarding his upgrade.

@klseet was actually the one who called me up on Friday morning and told me to contact them for the upgrade. He had to do the same to get his upgrade processed but his involved uh .. more shouting .

My account hasn't been a staff account for over 2 years and I don't think TM plays favourites when it comes to upgrading its users. I was literally subscribed since Unifi launch day to the VIP20 package. It just seems ridiculous that they're doing these upgrades at random regardless of your GPON infrastructure, what you're paying or how long you've been subscribed. I've never really bothered about paying the full price for the VIP100 package but hearing my friends tell me about their overnight 1Gbps TIME upgrades along with a price reduction + the endless news articles about lower Internet access prices really rubbed me the wrong way.

Speaking from experience, it takes a whole 5 minutes to upgrade the VLAN profile of your ONU, RADIUS profile of your account and billing profile. I even checked my ONU's physical callingstation ID after the upgrade and it was the same as before -- no physical OLT port movement involved. There's absolutely no excuse for TM to delay the turbo upgrades for GPON users except if they're using an older 10/100Mbps ONU.

I submitted termination notice via twitter. After that I can see there are 3 open tickets on my unifi portal (since 3 accounts termination). After a month or so you have to go to TM Point to surrender the BTU on day 20 - 25 or thereabouts. You can ask them about the exact dates.
Because of my termination notice, I received a call from their marketing department recently trying to get me to sign up for the readily available 100Mbps@RM129.. LOL

Iinm the 1 who called said that voice call is pay per use and no free stuff. My previous package come with HyppTV, but I request them to switch me to 1 without, hence she said need to send report.

What I wrote is exactly what's being shown on my unifi account. And sorry for unable to confirm the voice call and whateverTV as I dont use all of them except for the internet only. My landline is unplugged and keep elsewhere as the only times it rang was wrong number calling

Just curious, let Say I do the same method by giving the notice of termination just to get TM to counter offer. And if no offer from them after the 30 day period, What will happen if I does not plan to proceed with that termination?

Will they purposely continue with the termination, so that the user have to sign up for new contract with them again.

Need to walk in to do the downgrade ? TIME we can do it online.
This TM definitely making it troublesome

Why do you need seedbox actually?, Did you download private tracker torrent and really need seed the torrent?

Upgrade should have been automatic.
TM looks trying to delay.
I'm paying RM149 for 10mb.
TM called to say upgrade to 100mb but staying at same price RM149.
Hello TM, first upgrade should be auto as promised not bargain. Second 100mb now only RM129. Why pay more with old equipment and old dect phone.
Anyway I'm terminating TM for maxis after a loyal 5 years

Which area are affected?
My area not affected @ Green Road. Perhaps isolated to ur housing area.
Please dun say whole Kuching if unsure.

I dunno about you guys but I think you got to give Unifi A+ for effort. They're seem to be trying very hard to turbo me. 



But all cancelled. 

About bloody time

Anyway maxis vs unifi vs TIME 100mbps showdown

I be very interested with the result hahahaha

just wait for next week, 3rd batch turbo will start from 15 Oct onward.