I feels like we will not get anny anouncement by Sept 30. or even Oct 1st.

if no news I feel I will opt for RM129 package too.

Hi. I'm a newb.. I need some help.

I got the mail I'm turbo but my speed went from 50mbps to 100mbps.still paying rm 189.

I'm landed property.

Should I complain? (any use?) or just cancel and get the rm 129 package

How does a downgrade process go?

I am currently on the 500Mbps turbo plan (with ultimate pack) and wanted to consider a downgrade - possibly to the 100Mbps plan.

Any idea of the process (and penalty of any) and roughly how much a 100Mbps with Ult pack cost these days? I am currently paying around RM230.

Thanks.

The turbo upgrade came from TM. It would be difficult for them to impose a new contract for upgrading users. The switch  to the new RM129 100M package is done by user's choice. They have to accept the new contract in that case.

Also the new package, if it was in response to Maxis package, users who moved to Maxis would have had a new contract anyway, so no difference. However, IMO, the contract could have been for 1 year instead of 2 years. Maybe if there was no need for equipment change or technical visits etc, then 1 year, otherwise maybe 2 years.

I said from the start, 10X was a mistake. It would have been so much better to do a 2X or 3X and I am guessing most users paying RM179-199 maybe have stayed with the upgraded 200M / 300M. They would not have lost revenue this way. From posts here, it seems many users prefer to pay RM129 as they think 100M is enough for now. Of course, they could also have higher speed packages to cater to heavy users as well. But the average users seems to be happy with 100M at a lower price. Was it so difficult for TM to figure this out with all their user data and usage statistics that they have? Or with a simple survey of users?

If you received email or sms or checked via website that you were eligible for turbo, then I guess you have a case. Otherwise they can simply say that you were not eligible for turbo. And users have a choice to switch to the new 100M package. Those who already got turbo are paying higher price so there is a difference.

If it is tru that they are having problems implementing the turbo upgrades, IMO they should:

1. Remove quota for RM79 30M package. Or at the very least increase the quota from 60GB to a higher  amount. When Unifi first came out, the 5M / 10M / 20M packages was advertised with 60GB / 90GB / 120GB quota. Why would a 30M package now have the same 60GB quota? If there is supposed to be an add-on quota, then let users know now what it is, how much the price and for how many GB. Users cannot make a decision without that info.

2. Introduce a RM99 50M package with no quota. My guess is that many 10M / 30M / 50M users would switch to this package. Just like 100M users switch to the new RM129 package.

3. For all the packages, make it easier for users to switch. Either by calling customer service or by calls from agents / resellers. No need to create so much work for everyone by having to go to TMPoint. After all previously , new applications and even upgrades / downgrades could be done without visiting TMPoint.

4. Once users have settled into their choice of above packages, then introduce higher speed packages. So start again from the base and move higher. Let users decide what is best for them.

One main problem I think is that the number of variations in their packages. It would be best to standardise packages for users first.

Have to really get a TM technician to give a little bit of their feedback on the infra they having (insight info).

Having said that, TIMES have been offering 300 mbps and 500mbps for several years on high rise building. And I don’t think TM is lacking on the infra (on most of the new development for the past few year).

Is whether or not they want to provide it. But in Malaysia, everything still come back to dollar and cent. Everyone want to gain profit, and ultimately user will alway on the loser end Just in Malaysia).

But don't you think users are already affecting their ARPU now by switching to RM129 100M. I am going mainly based on posts here. That is just a small number compared to users out there. Roughly, most paying RM179-199 and above if switch to RM129, that's a RM60 per month loss per user. In fact, almost all users switching to RM129 will create a loss of at least RM10 upward per user. Only Lite users pay the same if they switch. And they have already made RM129 100M available to all whether its a upgrade or downgrade. Only benefit for TM is the new contract and preventing users from mvoing to Maxis if available.

Hi, recently I went TO TMpoint to opt for RM129 100mbps package from RM179 50mbps, then I received a message today indicating:

RM0.00 unifi: Yr UNIFI Modify Order#: 1-xxxxxxxxxxxx has been successfully created. Install date: 02/10/2018. TQ.

Meaning there is technician from TM coming over my house to perform installation? Do I need to return my previous router to them as well?

Previous regime telco minister stated that consumers preferred cheap internet over fast internet, though he was an idiot from Sabah I don't think he was far wrong.
Without a 50 Mbps plan, most people might opt for the 30 Mbps plan if their infra allows simply because it was cheap and faster than their VIP 10 or 5 packages and not much slower than their more expensive Adv Plus 50 Mbps plans. That's if Malaysians are not too lazy to read up lah. For myself, since I'm only paying 166 after SST, I will grudgingly wait for the turbo upgrade until December. If they announce their abject failure to turbo as promised then I will opt for the 100 Mbps plans with Ultimate pack for the same price.

Interesting.. I kinda agree.. So, has anyone here on the older RM139 for 30Mbps managed to sign up instead for the new RM79? With or without contract renewed? Thinking to sub it till year end since no quota and then jump ship to TIME, who would have completed installation by then.. Thing is, I've only got about 6 months left on current contract. Not keen to restart it. Oh yeah, jumping cuz TM infra is maxed out and TIME will be full fiber.

I don't agree with you.

For FTTH fiber connections, usually a backbone with a splitter box then split into 64/96 fibers.

when all TM users are using 30/50 Mbps, the backbone bandwidth is likely around 2Gbps or even just 1Gbps and enough to support those 64/96 users.

now those users are turbed to 10x speed, don't you think they need to upgrade their equipment? or even worse need to do the cabling again from their main switch to the DP box.

I worked in a big telecom in HK, for the first few years introducing the FTTH connections, the backbone is only around 2Gbps and split into 64/96(max) fibers, if more than 96 users apply in that area/building, need to have another backbone else the tx power is not enough.

and only recent few years the telecom upgraded the backbone to 10Gbps dl/10Gbps ul, so can provide 1000Mbps/500mbps package to user.

10x turbo upgrade is too aggressive to TM, I think they didn't or lazy to upgrade their infra due to lack of competition here, at now most of users can 10x turbo upgrade and their network may be overloaded.

Nowadays only sell the broadband cannot earn big money, TM should consider selling "content" or Value Added Service, like 4K TV resolution etc...
HK some telecom also offer addons to provide better routing to the gaming server to retail customers too

What I’m saying is that TM for the past few year have been pushing hard on fibre infra to most of the new development. This mean there shall be no issue in providing the existing user with higher speed. Still they seem like hesitate to do so.  Like some member mentioned that by doing so they might lose more in term of their revenue.

Oh yea, if not mistaken Times do serve landed homes development. I think they started last year but quite limited area.

guys pls be calm, bcs i feel my next question might piss you off.
I might have miss it but green post on 1st page didn't mention how to change 2.4ghz to 5ghz???    

Can TM says that those renew contract or changed plans not entitle for MSPA rebates?

I was read your given first page and my Asus RT-AC55UHP is rated as 300mbps. However, the current situation is my Unifi was turboed to 500mbps but my speedtest for "network cable" wired connection only can reach 300mbps (not wireless speed). Just need to clarify, the information for first page is based on wired or wireless?

Im current plan is 179 50mbps and can reach 50mbps (vdsl)
i hope can downgrade to Rm129 plan, even just let the copper handle maximum speed
, at least every month pay less Rm50

but tm not allowed me to downgrade right？

Finally! after talking with one of the TM customer service, i asked them and he said that "U want to get the turbo upgrade maintain same price? Current Price 10Mb is RM99. Turbo upgrade same price." Obviously I said yes and explained them about the FTTH infra and told him it supports it. Open unifi website. YOUR ORDER(MODIFY) WAS SUBMITTED. STATUS: PENDING. weeee

My neighbour on 50Mb package got turbo'd 3 days ago, I'm on the 100Mb but did not get turbo'd. Grrrrrrrr. Anyway he was complaining he could only get 100Mb so I went over to take a look and see. First I got him off his 2.4ghz and onto 5ghz on his iphone. Boom 480Mb. Then started checking his PC and his wired connection and found he was behind a 5 port desktop switch rated to 100Mb. Hooked him up directly and wow 866Mb speed test results. Not sure why he is getting 800+ as he was supposedly upgraded to 500Mb. Anyway I'm a jealous neighbour. Haha

PS he is using TP Link Archer 1750

I heard there is a package rm99 with 100mbps but the catch is need to subscribe to hypptv stb box? How do I subscribe to this package if it does exist ? Anybody know the package name in the system? I think I saw in the rhombus but currently the website is down

lucky neighbour...
my neighbour also many get turbo ady...

but mainly 300 and 500 one...
while we waiting for 800 maybe after die only got it...nmgh 
got any way to force them apply turbo 800 asap?  dont want simply buta2 pay rm199 for 100mbps old package while ppl enjoy rm129 for the same speed for months already

Same here. I feel I'm losing out to pay RM 200+ a month for 100mbps.

I got a staff contact from TMpoint since he was willing to help me for my unifi. I kept whatsapping him on coverage and unifi turbo. I'm surprised that today he told me that I could get it and told me the T&C. The staff is from TMpoint Batu Lintang.