QUOTE(HeReLiSm @ Sep 7 2021, 10:01 PM)
hi.
may i know how is the process whenever we submitted dispute form for transactions that were suspicious or fraud?
I got few transactions appeared when I checked my m2u. no notification whatsoever during the transactions were performed. Immediately called the CS and block the card. currently waiting for replacement card send to me.
but for how long normally we would know the status of the dispute? and in the meantime, these transaction will be maintain in our card isnt?
The transactions should be reversed very soon, after you file the dispute form. However, the transactions (the fraud and reversal) will not be removed from your CC ledger/statement.may i know how is the process whenever we submitted dispute form for transactions that were suspicious or fraud?
I got few transactions appeared when I checked my m2u. no notification whatsoever during the transactions were performed. Immediately called the CS and block the card. currently waiting for replacement card send to me.
but for how long normally we would know the status of the dispute? and in the meantime, these transaction will be maintain in our card isnt?
Sep 8 2021, 06:57 AM

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