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> Lazada Discussion V29 | #WorkingOnBetterHastag, #DailyFlashSale #NoMoarVouchers

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voncrane
post Dec 19 2018, 06:19 PM

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QUOTE(UnknownH @ Dec 19 2018, 12:40 AM)
Seriously doubt this is original Logitech. Too cheap than other Logitech wireless mouse models.
Probably OEM. I've seen some sellers with this same exact model put that on product description.
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I too got one and looks ori to me. Plus, it's able to pair with my prior MK520R dongle cuz it's a unifying device.. So I don't have to use 2 separate dongle for keyboard and mouse. Downloaded Logitech softwares, Set Point, etc and all recognize it.. The scrolling wheel is quite loud now, seeing as the click buttons are silent.. Shouldn't the wheel be silent too? hmm.gif

QUOTE(History1999 @ Dec 19 2018, 06:01 PM)
I contacted Lazada CS through live chat, but the CS keep ignore my question and ask me wait for next delivery. Main problem is LEX insisting to delivery after 6pm and the Lazada CS reply is wait for delivery only. so how ar? got to cancel and refund order? really sad...so unreasonable..dont know why Lazada still using such worst courier service..
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Dunno about the LEX guys that serve your area.. But the ones I've been dealing with over the years have been stellar. Usually it's the same guy though and we've gradually known each other as we chit chat.. So now, once he recognizes my parcel and it's his delivery, he calls first to ask how and when I'd like it delivered.. We both come to a mutually beneficial timing and that's it.. I actually prefer LEX to other couriers.. Cuz at least, they call ahead. Poslaju won't call until they are at your doorstep and if not home..

This post has been edited by voncrane: Dec 19 2018, 06:21 PM
voncrane
post Dec 19 2018, 06:57 PM

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QUOTE(History1999 @ Dec 19 2018, 06:31 PM)
so different area have different way of delivery, you are lucky man..
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Yup.. It appears so. I always rate him high after each delivery. Just incase he gets some incentives or bonuses for such.
voncrane
post Dec 22 2018, 01:24 AM

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QUOTE(dd159dd @ Dec 21 2018, 11:53 PM)
hi guys, can I use other credit card than maybank for installment, so far i know lazada only support maybank cc
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QUOTE(annoymous1234 @ Dec 21 2018, 11:55 PM)
Want to know too
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No, you can't.
voncrane
post Dec 23 2018, 11:17 AM

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QUOTE(dd159dd @ Dec 22 2018, 09:37 AM)
how if i pay by OCBC cc, then apply easy payment plan, doubt if i can do it? hmm.gif
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Yup, that will work.. but make sure to check you card's terms for such conversion..If interest free or not.
voncrane
post Dec 23 2018, 11:18 AM

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QUOTE(harryfoo @ Dec 23 2018, 09:06 AM)
Guys how do I use the voucher appeared in a particular store user profile?
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Just add items from the store, as per the voucher terms.. Should auto-apply upon checkout.
voncrane
post Dec 24 2018, 02:04 PM

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QUOTE(xeon1989 @ Dec 24 2018, 11:46 AM)
Update: Money refunded to Deposit Wallet, cannot cash out. sad.gif
GGWP now money stucked.
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GG.., biggrin.gif

QUOTE(nickchk89 @ Dec 24 2018, 11:54 AM)
how come cant cash out?

i tot got withdrawal button? then choose ur bank
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Cannot. If you use wallet to make payment and any refunds happen? It goes back to wallet to re-spend. Can't be withdrawn easy. If die die want to withdraw? Must contact CS who will inform that you need to terminate your lazada account.. Then only they'll accept bank account to transfer your balance.
voncrane
post Dec 25 2018, 11:46 PM

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QUOTE(bryvx @ Dec 25 2018, 11:38 PM)
Too many note 9 sellers on lazada selling Too good to be true prices since retail 3.6k. Mostly unsealed already with reason “to register warranty”.
Will there be any issue?
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Depends on the shop. I got from Qoo10 during pre-order period. First time shopping on that platform and from that seller.. No issues till date and phone's legit.

QUOTE(wurz @ Dec 25 2018, 11:39 PM)
What's the best way to save on a RM1500 item? Robot vacuum
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Try lalalaxx website for codes..you might get lucky.
voncrane
post Dec 30 2018, 07:27 AM

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QUOTE(TongCN @ Dec 29 2018, 09:01 PM)
Wait, the 15% CIMB Lazada prepaid card gone ? O.o was going to make purchase today

(╯°□°)╯︵ ┻━┻)

Add on: this page still show 15% can counter them? tongue.gif
user posted image
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Counter lor.. See if can go court over RM25.. Haha.

QUOTE(sgpdsmss @ Dec 30 2018, 06:24 AM)
guys ....

i had created refund the items via poslaju ...
after few mins the lzd refund the money into my wallet..

but the item i haven't post out at poslaju ...not even print out the courier slip ...

so should i send the item to poslaju to send back to lzd or keep it ?

thanks ...
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Check your email for notice that you can keep the item in question. Normally for such case, they'll send such email. If you didn't receive one, you've got 2 options.. Keep quiet and play dumb or at minimum, you chat with live CS and confirm if a return is still required. I advice you contact CS.. Return is free anyways, just time taken to drop off item.
voncrane
post Jan 9 2019, 11:30 PM

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QUOTE(zenjet @ Jan 9 2019, 05:41 PM)
26/12/2018 10:26 AM

Unknown message type, please check it on App.
31/12/2018 2:35 PM

Hi Troca,
Read

Hi! you have reached Troca customer service. Thank you for your interest in our product. How may we assist you?

Order #xxxxxxxxxxxx


They cancelled my order midnite yesterday without informed me...
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If that's your real order#.. I'd delete that..
voncrane
post Jan 11 2019, 09:01 AM

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QUOTE(weng13 @ Jan 11 2019, 12:23 AM)
Hi. I top up RM2k to my ewallet on 12.12 to buy a phone , but the machant cancelled my order afTer about 2 weeks time. I get refunded the RM2k to my ewallet lazada accout. I ask lazada to tranfer it back to my credit card, but lazada told me they can't do that & ask me to buy another products in lazada to utilize that amout of RM2k. Damn, now my money stuck at ewallet & my credit card statment out & I need to pay my credit card bill. Anyone here same thing happened? Any ways to lodge complaint? Bank negara Malaysia?
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This has been discussed here so many times. Never topup an amount into your wallet that you are not willing to "lose" to lazada. Cuz once in, can't be withdrawn easily. Usually, must terminate the account and deal with CS to refund to your bank account. I'm unsure exactly how this goes, but I assume it's be a pain in the a**.

QUOTE(StupidGuyPlayComp @ Jan 11 2019, 06:49 AM)
ewallet credit being refund can withdraw to bank acc right?

go to ewallet page, press the "withdraw" button
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No! Though, from our consumer spending point of view, that's how it should be.
voncrane
post Jan 11 2019, 07:46 PM

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QUOTE(ericlks91 @ Jan 11 2019, 01:51 PM)
That is a problem if the cancelation is not initiated by the customers. If the cancelation is from lazada/seller then it is their own problem, can't force customer to buy other stuff. If like that lazada can always cancel because of out of stock or other reasons make make everyone's money stuck.

Out of stock shouldn't even be on their website in the first place. Usually it will say out of stock. In this case the seller was at fault or lazada website is at fault. I would also raise this to kpdnkk if I kena.
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I agree...

QUOTE(WaCKy-Angel @ Jan 11 2019, 02:33 PM)
u topup wallet coz kiasu for the cashback only right? next time dont kiasu just pay directly with card loh.
i see no problem NOT to allow withdraw after topup wallet especially if granted cashback.
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Man... That's a sorry way to think and conduct business... It's no wonder and I really hope you don't end up having any influence in policy or rules making cuz you'd fail at it terribly. The question isn't about refunding the cash-backs or rebates. Those can be withheld or removed.. But if i as a customer tops up the wallet for convenience sake, especially when Lazada touts it as the convenient way to pay.. Then when the cancellation happens NOT by my request (even though this should not matter too), surely they should refund the topped up amount just as quickly as it went it.

Imagine if you placed your money in an FD for one year and some emergency happens and you needed the money say 2 months in.. Go to the bank and bank tells you.. hey, you can't.. Must keep till the one year is up, then only can be released.. Happy right? doh.gif

This post has been edited by voncrane: Jan 11 2019, 07:50 PM
voncrane
post Jan 12 2019, 11:23 PM

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QUOTE(WaCKy-Angel @ Jan 12 2019, 09:06 PM)
Using FD as an example is not correct because that is not a selling platform. furthermore the bank will forfeit the interest if taken out before maturity.
In that case, how about imagine lazada wallet is a game platform and u bought credit. do they refund unused credit if say u get bored with the game ?

Or imagine they are Telco..for prepaid after u topup and u decided to withdraw can or not? Can right? true....but up to certain amount only afaik.

im pretty sure u topup wallet as and when got cashback and what not, dont tell me u topup for instant check out i dont believe.
Alright even if yes u did, so whats the problem they credit back the refund into wallet? why not u just keep it for next purchase?
The issue now is seller cancelled and refunded back to wallet no? so keep it for your "instant check out" as u mentioned its the motive for topup wallet.

Last but not least Lazada now allow up to 24 hours to make payment even if CC fail during check out. So dont give me instant check out crap to justify.
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Nope, the FD can be seen as a solid example.. Why? Cuz in both cases, money placed in is STILL YOUR MONEY. BNM agrees.. Ultimately, be it via credit card or borrowed from friends, family etc.. one is still responsible for it. Wallets such as Lazada's are borrowers in this case. In-fact, they should pay us interest for pumping money into their hands, hence the concept and carrot of cashback/rebates. Do not mistake it as them simply giving free money. Matter of fact, your prepaid or game credits analogy is incorrect.. Why? cuz in Lazada's case, I put in money with the specific reason to buy an item(s), pay for delivery etc and 100% expecting it to get delivered without story. The Lazada or seller's system decides to cancel on me and then refusing to refund my money is plain wrong, no matter how one tries to spin it. For prepaid credit, the minute you topup, you are instantly paying for airtime and validity and so technically money spent and can't be easily refunded. Nevertheless, as in postpaid or paying Unifi and then terminating or migrating to another service provider.. What usually happens? You get a refund of unused/overpaid amounts...or one only has to pay a prorated amount. That's being a fair business.

As for keeping it till next purchase.. True, can be done.. I do it myself.. My SO and I have separate accounts, each currently having about RM1xx in them. My account is dealing with a refund from placing the same order twice from the same merchant, who's bad enough to cancel my orders twice (consecutively) in the span of about 3 months. Now, it's a small amount and I've been a Lazada user for at least 5 years now and got some rep with them. So they've apologized and are looking into it. So I stay.. Cuz I can afford it. However, if it were say a 3K purchase for a mobile phone or electronic item which I desperately need ... Lazada refusing to refund such amount to me to go buy elsewhere is very wrong. This is the problem some face. For some RM3K is peanuts.. For others, they probably saved for a long time or got a bonus and decided to treat themselves. So it's not easy for them to pay a CC bill and just leave the money floating there. Especially if this is their first purchase and they only did so cuz they could get the flash/slash deal.. hope you can see this and understand. See, don't get me wrong.. I'm aware of Lazada's wallet once in, can't take out easily policy. I'll try my utmost best not to fall into the trap. But despite knowing this, as with most things.. Just cuz something is acceptable does NOT make it right. So yes, I agree with you on some point, as per my earlier advice to those who don't know.

This post has been edited by voncrane: Jan 12 2019, 11:24 PM
voncrane
post Jan 13 2019, 12:07 AM

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QUOTE(WaCKy-Angel @ Jan 12 2019, 11:42 PM)
iinm BNM only concern is money refunded to the owner, whether its in cash, credit, or voucher form. So while saying Lazada is "holding" the money is not entirely correct, and i dont think BNM specifically mentioned money from wallet must be allowed to withdrawn (unless closing account).

If everyone is taking for granted to topup wallet to earn the cashback but later if refund wants to withdraw, i foresee they probably might charge "admin fee" and BNM cant do anything about it.
eg. Boost, TnG etc etc.

While i do actually think by right Lazada should allow it to withdrawn, but i believe there was T&C stated the condition there and also this is one of the ways they are using to battle dupe accounts.
Otherwise they could just continue giving higher value voucher and stop wallet altogether. Afterall if order cancelled buyer will definitely get back their money minus the voucher amount, but some will still discontent and argue Lazada should reimburse back the voucher value either cash or voucher.
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Let me give you example of how being fair works both ways... This are my personal experiences.

1. I purchased an item for RM100, it got delivered. The very next day, I noticed the exact same item sold by the same seller listed for sale at RM80..Cuz sales or I was waterfish.. laugh.gif Lazada has a generous return and refund policy. Could I have hit the return button, gotten a refund and placed another order for cheaper? YES! but did I do it? Nope!.. Cuz I believed that at the time of purchase, I figured that RM100 was already a good price that I was willing to pay. Product has been delivered and seller will be expecting their funds, etc. So it should be a done deal. This is being fair to Lazada and not abusing the system.

2. Purchased items with voucher and later canceled due to whatever reasons. I'll dutifully accept my actual cash paid and forfeit the voucher value used. I do not contact CS and ask for a voucher re-validation. As I view this as being wrong. I broke the buyer-seller agreement and should let it go. It's only fair... So for those who are disgruntled and ask for voucher re-validation when they were the ones who canceled?.. That's wrong. Again, this is being fair to Lazada and not abusing the system.

So now tell me, If I a lowly consumer can set and live within such boundaries. Why can't a huge multi-million dollar corporation spanning multiple countries, not be able to live within such standards? MONEY! tis all.. Which is why I say it's wrong for Lazada or similar service to hold onto people's money WHEN the buyer didn't initiate cancellation and even worse, the product page is still up and with an increased price. My previous response was supposed to be my last about this issue.. But I couldn't help but try to explain the bold part above. smile.gif icon_rolleyes.gif

This post has been edited by voncrane: Jan 13 2019, 12:08 AM
voncrane
post Jan 14 2019, 06:59 PM

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QUOTE(ngaisteve1 @ Jan 14 2019, 06:54 PM)
i am looking for washing machine media, price is RM460. which one better rebate? Lazada wallet or CIMB prepaid lazada card?
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Probably the Lazada wallet IF there's an ongoing rebate promo (don't think there is.. I stand corrected though). Also I thought CIMB has reduced the % rebate amount too.. Most are considering canceling the card due to not worth anymore.
voncrane
post Jan 16 2019, 06:00 PM

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QUOTE(life27 @ Jan 16 2019, 05:14 PM)
Is that possible to disable my Lazada account .

My god .
So much problem.

I want to delete my account due to my phone attach in the email . Not able to receive SMS code to checkout .

What kind of verification is that .. make our life so difficult
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It's definitely possible to delete/deactivate your account.. But first, contact CS first to tell you are having issues with changing the mobile number linked to your account. They'll be able to help you.. Relax, your funds are reasonably safe. I'd screenshot it though just incase. One never knows with software.

QUOTE(soonwai @ Jan 16 2019, 05:34 PM)
What's so difficult?
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Beats me too.. hmm.gif
voncrane
post Jan 17 2019, 10:25 AM

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QUOTE(ckweng @ Jan 17 2019, 10:07 AM)
Hi,

I'm looking out for a m.2 SSD for my laptop, which I use for multi-tasking but no gaming. I suppose i should go for the NVMe variant?

If that's the case, is this Kingston SSD good enough?

Lazada - Kingston SSD

Does m.2 SSD need to be secured by a screw? I can see that there's a screw slot on the card but the screw is usually not bundled together.

Thanks in advance!
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Firstly, you need to verify that your Motherboard can actually accept and utilize the NVME speeds/tech. Else, you just overpaid for added resources that your system can't use. Worst? It's incompatible. But if you've confirmed such and still willing to forge ahead? I'd go with Samsung's as top choice, then followed by Crucial's drives. The Kingston A1000 is "good enough", just not for me on my primary device.
voncrane
post Jan 17 2019, 05:49 PM

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QUOTE(ckweng @ Jan 17 2019, 12:53 PM)
Thanks for your tip! I researched a bit more and realised that my mobo only supports m.2 SATA so NVMe is definitely a no go.

M.2 SATA ones in the market that are within my budget are mostly WD or Transcend. Are these brands worth going for? If yes, what would you recommend?
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You are welcome.. I've just recently upgraded my laptop and can relate. Bought the Samsung 860 EVO M.2 2280 form factor.. I highly recommend it as the best & most reliable.. Comes with 5 years Samsung Warranty and free super easy to use data migration service. I was up and running within hours. Now using as primary OS and another SSHD as alternate data drive..
voncrane
post Jan 22 2019, 12:39 AM

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QUOTE(kwokwah @ Jan 21 2019, 04:39 PM)
Just want to know if item is shipped from overseas and is held by customs, whose responsibility is that?
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Bought from LZD? They'll handle for you..

QUOTE(kwokwah @ Jan 21 2019, 05:32 PM)
In that case , items that are shipped from overseas carry a high risk. Maybe avoid.
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Partially true, especially if it's not a standard (known) item such as a mobile phone.. But purchasing the right product from the right seller and it'll go smooth.. I've purchased many items form overseas sellers.. Smooth.. Of course, I always prefer to buy from local sellers first.. But certain items simply aren't stocked by local sellers.. probably to little demand. So no choice, have to buy from the States or China.
voncrane
post Jan 24 2019, 10:49 PM

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QUOTE(annoymous1234 @ Jan 24 2019, 09:45 PM)
Handphone is a dangerous item?
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The battery inside it like most such devices is the dangerous item.. Never heard of Note 7 ban on airplanes, etc? smile.gif

QUOTE(WaCKy-Angel @ Jan 24 2019, 10:22 PM)
How the hell they know its handphone? If they know means they can steal if if they feel like it loh
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X-Ray? hmm.gif .. Probably the shape and heft too.

QUOTE(monara @ Jan 24 2019, 10:39 PM)
Looks like quite gooding offer. Does that mean we need to pay using aeon card only, to get the rebate?
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Most likely.. Else, no point and anyone can use it.
voncrane
post Jan 27 2019, 12:30 AM

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QUOTE(sanya23 @ Jan 26 2019, 09:52 PM)
Last time can purchase top up no issue, nowadays their policy changes again, rebates or rewards from Lazada wallet has no longer valid to purchase any top up...

Therefore not attractive to use the wallet in future even got up to 5% rebate. Please take note also that no withdrawal is allowed for any rewards or rebates which is also its disadvantages
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AND there's an expiry date too.. All_planned.jpg

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