QUOTE(WaCKy-Angel @ Jan 12 2019, 09:06 PM)
Using FD as an example is not correct because that is not a selling platform. furthermore the bank will forfeit the interest if taken out before maturity.
In that case, how about imagine lazada wallet is a game platform and u bought credit. do they refund unused credit if say u get bored with the game ?
Or imagine they are Telco..for prepaid after u topup and u decided to withdraw can or not? Can right? true....but up to certain amount only afaik.
im pretty sure u topup wallet
as and when got cashback and what not, dont tell me u topup for instant check out i dont believe.
Alright even if yes u did, so whats the problem they credit back the refund into wallet? why not u just keep it for next purchase?
The issue now is seller cancelled and refunded back to wallet no? so keep it for your "instant check out" as u mentioned its the motive for topup wallet.
Last but not least Lazada now allow up to 24 hours to make payment even if CC fail during check out. So dont give me instant check out crap to justify.
Nope, the FD can be seen as a solid example.. Why? Cuz in both cases, money placed in is STILL YOUR MONEY. BNM agrees.. Ultimately, be it via credit card or borrowed from friends, family etc.. one is still responsible for it. Wallets such as Lazada's are borrowers in this case. In-fact, they should pay us interest for pumping money into their hands, hence the concept and carrot of cashback/rebates. Do not mistake it as them simply giving free money. Matter of fact, your prepaid or game credits analogy is incorrect.. Why? cuz in Lazada's case, I put in money with the specific reason to buy an item(s), pay for delivery etc and 100% expecting it to get delivered without story. The Lazada or seller's system decides to cancel on me and then refusing to refund my money is plain wrong, no matter how one tries to spin it. For prepaid credit, the minute you topup, you are instantly paying for airtime and validity and so technically money spent and can't be easily refunded. Nevertheless, as in postpaid or paying Unifi and then terminating or migrating to another service provider.. What usually happens? You get a refund of unused/overpaid amounts...or one only has to pay a prorated amount. That's being a fair business.
As for keeping it till next purchase.. True, can be done.. I do it myself.. My SO and I have separate accounts, each currently having about RM1xx in them. My account is dealing with a refund from placing the same order twice from the same merchant, who's bad enough to cancel my orders twice (consecutively) in the span of about 3 months. Now, it's a small amount and I've been a Lazada user for at least 5 years now and got some rep with them. So they've apologized and are looking into it. So I stay.. Cuz I can afford it. However, if it were say a 3K purchase for a mobile phone or electronic item which I desperately need ... Lazada refusing to refund such amount to me to go buy elsewhere is very wrong. This is the problem some face. For some RM3K is peanuts.. For others, they probably saved for a long time or got a bonus and decided to treat themselves. So it's not easy for them to pay a CC bill and just leave the money floating there. Especially if this is their first purchase and they only did so cuz they could get the flash/slash deal.. hope you can see this and understand. See, don't get me wrong.. I'm aware of Lazada's wallet once in, can't take out easily policy. I'll try my utmost best not to fall into the trap. But despite knowing this, as with most things.. Just cuz something is acceptable does NOT make it right. So yes, I agree with you on some point, as per my earlier advice to those who don't know.
This post has been edited by voncrane: Jan 12 2019, 11:24 PM