And I only reloaded RM 100 this month. Totally absurd to inform and implement change at the same time.

OCBC 365 Mastercard also No Foreign Exchange Mark-Up

I'm still here. You have to understand that the system is unfair and biased in favour of credit card companies: they can charge a nice fee to BigPay to process credit card top-ups/transactions, but we legally can't charge anything to our users. Otherwise, it's probably what we would do - keep credit card top-ups and set up tiers with some fees charged to our users based on amounts. But as the system is right now, credit card top-ups cost us a lot of money. FPX/bank transfer top-ups don't.

What would you do if you were in our shoes?

If you're using BigPay just to game the system and earn rewards/cashback, we're probably not the right pick for you... and it's fine! It's a competitive market.
Why would have I been laid off? I've been dedicating the past 3 years of my life to BigPay. I've just decided to stay focused on my work rather than reading all the keyboard warriors give their 2 cents without understanding what's happening behind the curtain.

lowering CC topup limit, sked ppl topup and cashout?

My thought is unlimited top up with CC, limit the cash withdrawal to up to 50% of the deposit and charge like Cash Advance fee. So the more user top up the more money BigPay can hold and force user to spend the money via BigPay. Win win.

how much is the credit card company charging big for the reloads?
maybe we should share some burden

BP was initially for AirAsia flight tickets...now covid...siapa mau fly?? then BP ma gg lo...

Okay thanks. Tried again just now but still failed.. Will try to topup tomorrow or later this week.

I am still actively using Gopayz, not feeling it will close shop leh!

I was using Big Prepaid for years, I could not use credit card to top up, no reward point for local transactions, monthly fee of RM2.50 if inactive. If Bigpay remain having promotions on AirAsia tickets and add-ons, I have no objection Big Prepaid is reinstated to replace Bigpay!

And I remember some got banned for topping up 50k to churn airmiles and withdraw one stretch. Something like that. Can't remember his name in lyn.

Yes it was freeze yet transaction go through. I ask cs y but they also cannot answer me. I reload tng at 2pm when having a lunch then freeze the card afterward

It was around 10pm that I reopen the app and saw that particular transaction n my card was still freeze at that time.

Then I raised a dispute and transfer the balance to tng before they block my card. You can see from the attached screenshot. I am in Malaysia but a dining transaction was shown in Japan.

Kind of speechless.....

Yes last year I been to Japan but it was on september. 2019 I cannot even remember what I spend there but it's kind of weird if it's settled after a year plus. How I know if it's legitimate transaction or not after a year......

It's weird that quite a few here encountered delayed settlement before, not sure if it's similar to credit card, I've never encountered or heard of similar issues with CC.

But yeah whether BP or CC, it's absurd to charge 1 year later and expect people to recall. Even if went to that country before, how would we know, maybe somehow the card detail was stolen and now being abused? They should have a policy say charge within 3 months, and anything beyond that, whoever caused the delay should bear the cost.

Just notice this from the app:

I want to top up with new credit card. Could not seem to add card.
Currently 5 cards saved as top up sources.
Is there a limit to card saved?
Anyone can help on how to add credit card?

yup
mine is

Mine also 03/21, kena fraud then got a free replacement, so new expiry date (2022).

U will get this email from BP b4 card expires:
First of all: thanks for being one of our earliest adopters!

You’ve been with BigPay for 3 years and it means a lot to us - but it also means that your is BigPay card is expiring in MMYYYY. Don’t worry though: we will automatically send you a brand new one - with contactless payment!

We only need you to do 3 simple things…

1. Either confirm or update your address
To update your address, open your BigPay app and go to Settings > My Profile > Personal details and click on the ✐ next to Shipping address. You will need to do this before ddmmyyyy.

2. Activate your card by chatting with us
Once you have received your card, contact one of our agents. Go to Settings > Support > Chat with us and say that you want to activate your new BigPay card.

3. Set a new PIN for your shiny new card
Simply log out of the app by going to Settings > My Profile > Logout. Once you log in again, you will be prompted to set a new PIN.

Should you have any questions, feel free to reply to this email directly. We want to make the replacement as easy as possible for you.

Cheers, and thank you.

Team BigPay

need advice from sifu for those had done the KYC from Bigpay.
Does they accept screenshot of the statement which contain the cardholder name , card no and address with other info masked?

Hard to edit password protected pdf with masked :x