QUOTE(sjz @ Aug 21 2018, 11:22 PM)
from all these complaints..
what we can deduce is that BigPay isn't treating this missing topup issue seriously..
they are treating it as a norm...
which is UNACCEPTABLE.
as a service provider, you should ensure your system is ready and available all the time.
don't give any reason like server busy or payment provider having issue.
there is always a way to solve the problem, provided you are determined to do so.
if your payment processor is the main problem, force them to do something about it or else there are lots of other payment processor out there that can take the load of cust transactions.
I already pointed earlier that Tony expects BP to work using AA model.
All general & recurring common concerns can be answered simply via FAQ.
CS is only meant for entertaining critical matters.
Non critical matters, he expects it to be resolved by itself naturally.
You should be grateful that you're not charged for reaching out to CS.
This should be AA business model. Almost everything in AA is charged accordingly.
This post has been edited by David83: Aug 21 2018, 11:29 PM