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 Astro Version 13A, All about Astro Malaysia offerings

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joshhd
post Sep 27 2025, 12:13 AM

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QUOTE(izwanikhsan @ Sep 26 2025, 02:32 PM)
Astro’s 2Q net profit falls 70% amid decline in subscription, advertising revenue
https://www.facebook.com/theedgemalaysia/po...js3cg2Tha3hFvml

https://theedgemalaysia.com/node/771607
» Click to show Spoiler - click again to hide... «

joshhd
post Sep 27 2025, 12:30 AM

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QUOTE(smileguy @ Sep 26 2025, 03:22 PM)
satelite tv and radio  will soon see the end , apps will replace real tv and radio . Old player dying new player also closing without even starting............things are that bad in malaysia? Seems like indian radio and tv is heavily flooded with adverts for now!
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It's not simply "bad" in Malaysia. It's actually a trend change that has been happening worldwide.

Seems like indian radio and tv is heavily flooded with adverts for now!
Do you notice any increase of Tamil adverts on Astro's Raaga radio and TV channels, compared to previous years or so?
joshhd
post Sep 27 2025, 12:41 AM

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QUOTE(PJng @ Sep 26 2025, 09:51 PM)
after so many month and asked to astro installer, i will not fix that issue anymore, as something happened will not post here

that installer clean and re plug on satellite, yes quality most of time is 100%, CNR 17, 18, but still same happen, after rain all signal will zero, need unplug and replug signal cable on box

installer say maybe need new cable for satellite, or ultra box got problem, IIRC family say charge RM40

btw one thing i curious, this also got show on very old astro box
sometime on middle of right screen will pop up random text/word, what is that?

like jHguUf8, AdZhh86
very old box is shorter
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as something happened will not post here
Now you made me curious. What happened? Dispute with customer service or installer? sweat.gif

installer say maybe need new cable for satellite, or ultra box got problem, IIRC family say charge RM40
Did you get your Ultra Box changed?
And, you call customer service to get the installer come over, or you contact your preferred Astro installer directly?

QUOTE
btw one thing i curious, this also got show on very old astro box
sometime on middle of right screen will pop up random text/word, what is that?

like jHguUf8, AdZhh86
very old box is shorter
That "random unique code" you occassionally see on TV screen is mainly for Astro to identify pirate streams that is distibuted around illegally.

Let's say if you manage to watch an Astro Premier League channel through a pirated IPTV stream, could be through those Android TV boxes or illegally recorded ones.
With that code of jHguUf8, AdZhh86 that randomly appear like you mentioned, Astro's anti piracy team that discovers that pirated content can find ways to "decrypt" the code to trace back which Astro account/smartcard is used to distribute that pirated content online, then take neccessary action afterwards (from premise raid to account suspension, it depends).

Hope that clarifies.
joshhd
post Sep 27 2025, 10:52 PM

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QUOTE(PJng @ Sep 27 2025, 06:25 AM)
Some happen to my family
I not contact astro, follow what you say search any nearby astro installer
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I see.
Well, if you decided not to fix it, then as an alternative, you may consider perform Restore Factory Settings, then select Plug & Play as the Box Operating Mode.

But if you decided to fix it someday, maybe you can try contact customer service and tell them about your box issue.
If they mention either you need to pay RM65 or somehow recontract, try dispute with them. Who knows they might give you an exception of FOC and no contract.
joshhd
post Sep 29 2025, 11:10 PM

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QUOTE(diehard1979 @ Sep 28 2025, 04:17 PM)
Anyone recently received call from astro marketing side?
Last year I just change to Primary Pack which is RM59.99 (RM 64.80 include tax)
He say now they had change. Soon there will be no Primary Pack anymore.
Now he want to give me to some package which suppose is RM79++ something and now offer me RM72++ (include tax).
I told him I want to maintain my current package and he say this no longer exist. I tell him then what is the "basic" cheapest package? He still say something like the offer that he give me is the one that replace my package. If I take now I got this offer, later I have to paid more for this package.

So strange one. I feel that he trying to trick me to "upgrade" package.
I just go website to check, now astro one entertainment pack just RM49.99. This is should be the basic and even cheaper than my current price. I say I want to maintain basic package, he still say no more. I remember even they no longer have that package, they will still maintain all the channel that I get in current package and maintain same price for me. Just for new comer will not get that package only.

Anyone received that kind of call?
Astro package got contract how many year? 2 years? so next year I think I should change to this RM49.99. No point to pay more.
Anyone know what different between Primary Pack and this astro one entertainment package?
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He say now they had change. Soon there will be no Primary Pack anymore.
That's bulls**t. Typical tactic by marketing people to create urgency with the goal of earning your commision and reaching their KPI. dry.gif
I'm pretty sure even those decades old Family pack (RM39.99) customers still exists today, hence what that agent told you that "Primary Pack will soon be no more" is simply fake news.

Astro no longer offers Primary Pack for new takeups (you could say it's discontinued). Astro introduced 3 new packs under the Astro One packs on Dec 2024:
- Astro One: Entertainment Pack (RM49.99)
- Astro One: Sports Pack (RM99.99)
- Astro One: Epic Pack (RM199.99)

I told him I want to maintain my current package and he say this no longer exist. confused.gif
Despite with the new Astro One packs, existing customers will continue to enjoy their existing pack as-is, unless they manually switch to the new Astro One packs in the future.
Seems to me that Astro assumes that typical customers won't go and do research on today's Astro pack offerings from time to time (which in reality, quite true), hence they can use this leverage to trick convince unknowing customers.

Now he want to give me to some package which suppose is RM79++ something and now offer me RM72++ (include tax).
The agent's goal is to upsell you. Put aside those "rebates" and whatnot, they just want your total Astro subscription to be higher than what you're paying today.
But just curious, what did the agent offer to you till it reaches "RM79++"?

Anyone know what different between Primary Pack and this astro one entertainment package?
In terms of what are the channels you can watch, the answer is no difference at all. Both packs is pretty much same thing.

Astro package got contract how many year? 2 years?
Correct. The moment you subscribe to Astro One: Entertainment Pack, you will get a new 24 months contract.
If you're still using older Astro box models like HD or PVR Box, you'll be entitled to swap to the Ulti Box as well.

QUOTE(GamersFamilia @ Sep 29 2025, 02:51 PM)
I would recommend you to change to rm49. 99, as for me also not willing to pay more then what im paying now, lesser would be great
*

To give some context why Astro has been desperate:

Astro’s 2Q net profit falls 70% amid decline in subscription, advertising revenue
https://www.facebook.com/theedgemalaysia/po...js3cg2Tha3hFvml
joshhd
post Sep 29 2025, 11:23 PM

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QUOTE(MaybachS600 @ Sep 29 2025, 10:58 PM)
What goes around, comes around. whistling.gif
Btw, here's a "good" news for Astro:

Court resumes hearing against ex-Astro employee facing 743 charges
https://www.freemalaysiatoday.com/category/...ing-743-charges

This post has been edited by joshhd: Sep 29 2025, 11:24 PM
joshhd
post Sep 30 2025, 11:13 PM

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QUOTE(chuppachop @ Sep 18 2025, 01:32 PM)
DSC Asia replaced by CGTN-Documentary?
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QUOTE(izwanikhsan @ Sep 18 2025, 08:38 PM)
My guess: Outdoor Channel/ Smithsonian Channel/ CGTN Documentary
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QUOTE(doubleM2 @ Sep 30 2025, 06:22 PM)
Correct.

CGTN Documentary launches on Astro Ch 556 tomorrow, October 1. Free viewing all-month long, then RM14.99/mth for News & Documentary add-on.

Consequently, Global Trekker Ch 551 will end its broadcast at midnight on October 15.

Also applicable to NJOI Kids & Knowledge Pack and sooka Live TV. No free viewing for NJOI and sooka customers.
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chuppachop Based on some "early info" that I got, it is confirmed that Astro will be ceasing Global Trekker (CH551) on 15 Oct 2025.
And then, CGTN Documentary channel will launch on 1 Oct 2025, on a different channel number CH556.

You could say that CGTN Documentary is the channel replacement for Global Trekker.
joshhd
post Oct 2 2025, 11:07 PM

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QUOTE(lpsoldier007 @ Oct 1 2025, 08:32 AM)
France24 is already in Astro's line up. But how to watch?
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QUOTE(doubleM2 @ Oct 1 2025, 11:10 AM)
France24 (French) Ch 900 is ONLY for Astro Biz commercial customers.

You can stream France24 (English) only on the Astro GO app.
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lpsoldier007 If you're referring to the France 24 (French) channel that you see on your Astro box (CH900), I've been told that it is only for Astro's commercial customers, mainly for hotels.
This channel is not available for residential customers like all of us here.

In other words, there's no way we can watch CH900, because that channel is only for hotels that subscribe to Astro's business package.
Also, that news channel is entirely in French language, so don't expect subtitles.
If you're curious to see how that channel look like, it is available to watch LIVE on YouTube:

Meanwhile, France 24 channel that you see on Astro GO, that is the English version, and it is an exclusive Astro GO channel.
joshhd
post Oct 5 2025, 11:28 PM

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QUOTE(doubleM2 @ Oct 3 2025, 06:30 PM)
From October 9, Disney+ will replace the Disney+ Hotstar brand in Malaysia, coinciding with Star’s global rebrand as Hulu.

Source: https://www.disney.my/
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QUOTE(GamersFamilia @ Oct 4 2025, 04:40 PM)
That's great
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QUOTE(Qash-M @ Oct 4 2025, 04:49 PM)
user posted image
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QUOTE(GamersFamilia @ Oct 4 2025, 05:35 PM)
May i know why it's bad news, they just rebranding right plus the previous apps can be use but with different name?
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QUOTE(doubleM2 @ Oct 4 2025, 06:30 PM)
This is essentially a rebrand: Disney+ Hotstar and Star will transition to Disney+ and Hulu starting October 9.

However, the platform is still running on the current Disney+ Hotstar interface, known as “Hotstar X.” In the future, we may see the rollout of the native Disney+ UI, similar to what’s available in the U.S. and Singapore.

For instance, Hotstar X relies on phone number and OTP logins, while Disney+ uses the more universal email and password system.
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QUOTE(GamersFamilia @ Oct 4 2025, 06:42 PM)
Thank you for the clarification 😎👍
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"Disney+ Hotstar" will become just "Disney+" from 9 Oct 2025 onwards. All this happens because of some company merger happening within Disney in India, which impacts the "Hotstar" brand.
Sadly, the same subpar app UI as what we're getting today will remain as-is even it becomes "Disney+".
We still won't getting the premium UI as what the international version of Disney+ users get, which is what I have been hoping for many years already... doh.gif

With the Hots*** out of the picture, I hope this rebranding into Disney+ means we could be a step closer into getting the same premium UI as international version of Disney+ in the near future.
joshhd
post Oct 6 2025, 11:14 AM

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QUOTE(Feliex @ Oct 6 2025, 08:47 AM)
1 more month, my contract will end soon, and they offer much more expensive package to me.
Feel want to cancel ady.
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QUOTE(GamersFamilia @ Oct 6 2025, 08:49 AM)
Just terminate the subscription 🙂
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You're on Premium Pack 2, right?
You feel like want to cancel because? Sooka is cheaper? Stable enough for your daily or sports viewing?
joshhd
post Oct 6 2025, 12:26 PM

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QUOTE(jusbella @ Oct 6 2025, 11:33 AM)
I'll just want for Astro 10.10 Epic pack sales  icon_idea.gif
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That one is only for new customer sign-ups.
Existing customers who yearns for offers can only rely on retention offers.
joshhd
post Oct 7 2025, 09:26 PM

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QUOTE(doubleM2 @ Oct 7 2025, 12:41 PM)
Zee Cinema (currently on Ch 251) will be relocated to Ch 117 effective October 13.

Ch 251 will be left vacant.

The move groups Zee Cinema, which airs only Hindi movies, alongside Colors (Ch 116), another Hindi entertainment channel.
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Huh? What for? confused.gif

Seems like they want to make CH201-241 to be "Tamil-only" channels, and then putting Hindi channels on CH116-117...?
Is it because not many Malaysian Indians watches Hindi shows and movies? Both Colors Hindi (CH116) and Zee Cinema has subtitles though...
joshhd
post Oct 7 2025, 09:33 PM

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QUOTE(GamersFamilia @ Oct 7 2025, 03:03 PM)
how do i get rid all of this indian channel ? do i need to call customer service ?
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Astro have made all vernacular channels (Malay, Chinese and Indian) channels to be made available to all Astro customers already, regardless of which pack you subscribed to (unless you're still on the very old Family pack).
QUOTE(doubleM2 @ Oct 7 2025, 04:20 PM)
What pack are you on?

Fyi, since the Sun NXT app was added to Astro in April, all Indian channels are now included by default for every Astro customer, regardless of ethnicity.

To answer your question, no. You can “disable” it by using the parental control.
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QUOTE(GamersFamilia @ Oct 7 2025, 04:51 PM)
i guess i will disable it using parental control 🙂
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Why is having access to Indian channels a concern to you? sweat.gif
Which pack are you on now? If not sure, there's few ways to check:
- Refer your Astro bill, page no. 3
- Login to My Astro https://myastro.astro.com.my/ or through My Astro app
- On your Ulti/Ultra Box, launch the My Astro app through the shortcut next to Settings (gear icon) on under the Apps rail.

doubleM2 Correction on your statement: Sun NXT is only available for customers with either Maharaja or Indian Favourites included in their subscription, notable examples are Value Pack 2, Astro One: Sports Pack, etc.
Sun NXT is NOT automatically included by default for every Astro customers regardless of race.

This post has been edited by joshhd: Oct 7 2025, 09:36 PM
joshhd
post Oct 8 2025, 01:03 PM

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QUOTE(NimalKumar @ Oct 8 2025, 12:18 PM)
user posted image

I'm still confused on most of the agent's "Deepavali Promo" .. like what actually changed here? The price, installation fee is still the same as before. Can someone enlighten me on this
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LOL.
Since Deepavali is around the corner, hence sales agents would do this to create the hype to target Indians, as this could potentially produce more sales.

From what I see, keywords like "Deepavali Promotion 10 days only" creates a sense of urgency and to attract your attention, especially towards potential new customers. If more customers signs up during this "Deepavali week", then it'll look good on either that sale agent's KPI, or that sale agent's team KPI, or both. Also, more commission too.

Now that you posted this thing here, it means they've successfully captured your attention. So, good job to the sales agent? biggrin.gif
Actually, it's just their ongoing Astro One: Entertainment Pack RM49.99 offering, with the same installation fee and so on.

And even so, it's meant to target new sign ups, not for existing customers to see.
For existing customers like all of us here, Astro would rather want you to "stay where you are" than switching to Astro One packs.

EDIT: Also, that guy on the poster looks like AI-generated rather than an actual person 🤭

This post has been edited by joshhd: Oct 8 2025, 01:05 PM
joshhd
post Oct 8 2025, 11:34 PM

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QUOTE(izwanikhsan @ Oct 8 2025, 03:04 PM)
I think the poster is from the sale agent, not directly from Astro. There's no announcement of Deepavali promotion on its official website. Only countdown to 10 10 sale.
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Definitely that poster is created by one of the sales agent. If it's "proper" ones, it won't look like this and it'll look many times better than this.
QUOTE(NimalKumar @ Oct 8 2025, 03:12 PM)
It just feels like a tactic to fool people by selling a package as it is as a 'promo' package. Sick move tbh.
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That is pretty much typical sales agents tactics actually... Not just Astro, even sales agent from other companies would do that also.
You see, for sales agent, KPI is pretty much everything for them.

My advice, be a smart consumer and do own research like me... unless for those who is busy, don't have time, then different story la. sweat.gif
joshhd
post Oct 8 2025, 11:45 PM

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QUOTE(NimalKumar @ Oct 8 2025, 03:10 PM)
The Epic Pack they priced at 100-ish .. is that perpetual or are there any hidden tnc
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QUOTE(GamersFamilia @ Oct 8 2025, 05:02 PM)
Refer to official website would be the best to get legit info etc
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QUOTE(doubleM2 @ Oct 8 2025, 05:33 PM)
New sign-ups only; a 2-year contract is required. Afterwards, back to RM199.99. As usual.
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Definitely won't be perpetual, bruh... It is absolutely impossible that Astro will offer such big discounts to last permanently.

user posted image
RM199.99 minus RM101.00, so it's -RM98.99 difference.
My best guess would be, that RM98.99 monthly rebate will only last for 24 months (same as 24 months contract).
But would there be any other T&Cs, I have no idea... Maybe they only allow few hours window to new customers to take up that offer, or entire day of 10.10?
Anyway, I've been using Astro for sooo many years, so this offer doesn't bother me anyway whistling.gif
QUOTE(jusbella @ Oct 8 2025, 06:55 PM)
Where source?
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I see doubleM2 have been sharing insider "early access" info with us from time to time, so yeah, although not official but I think it's trustable thumbsup.gif

This post has been edited by joshhd: Oct 8 2025, 11:46 PM
joshhd
post Oct 13 2025, 12:24 AM

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QUOTE(GamersFamilia @ Oct 10 2025, 04:23 PM)
Good for them but they should think on existing customers, at least give some good promo or attractive package 🙄
*

You mean by promo/attractive package means, pay lesser than what you're paying now, correct?

I believe you guys already aware that Astro is not performing well financially, but even if you don't care about it, somebody's going ensure that Astro doesn't plunge fast till the point of bankruptcy, right?
Astro has been "taking measures" to make the decline in revenue to be as slow as possible, to continue sustain the business, as well as finding revenue elsewhere, but mostly still revolves around advertising related.

They put revenue more important than decade-old customer loyalty, and it has always been like that.
So, in conclusion, the answer to your question, is through retention offers only.
Meaning, you call customer service and tell them you want to downgrade/cancel Astro, then you'll get some offers already.
Of course, do ensure your account does not have any remaining contract before doing so.

This post has been edited by joshhd: Oct 13 2025, 12:30 AM
joshhd
post Oct 13 2025, 12:44 AM

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QUOTE(mikey8811 @ Oct 11 2025, 02:34 PM)
Any experience with the termination and retention offers?

I have 2 set top boxes with the old Platinum Pack and some app add on's like Netflix and am paying RM 169.90 a month. My contract expired a few months ago.
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The price for Platinum Pack today costs RM199.49 per month, not RM169.90. Platinum Pack already comes with Netflix Standard, so what add-on are you referring to? Netflix Premium Upgrade?

Did you mean Platinum Lite pack? That one costs RM169.49 per month, not not RM169.90.
Platinum Lite isn't bundled with Netflix.

Any experience with the termination and retention offers?
Just call customer service and tell them you want to downgrade your pack because ________ (state your reason: having financial issues lately, don't watch much TV, etc).
Then just let them propose some offers for you, usually it is in the form of monthly rebates for X months.

Often times, the total price after their retention offer is more worthwhile/cheaper compared to switching to any of the Astro One packs.
joshhd
post Oct 13 2025, 12:47 AM

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QUOTE(doubleM2 @ Oct 11 2025, 04:20 PM)
I can still watch my HBO channels & HBO Max app access even though I canceled the HBO Max add-on. My access should have ended yesterday.

Also, my Primary Pack is now fixed at RM59.99 for life; no more discount period.
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Streaming apps access typically follows their bill cycle, not Astro's bill cycle.
For example, your Astro bill cycle is 12th day of the month, but last time you subscribed/activated HBO Max on the 20th day of the month.

In that case, even though you've removed HBO Max from Astro subscription, your HBO Max access shall only end around 20th day of the month, and it doesn't follow Astro's billing cycle.
joshhd
post Oct 13 2025, 01:34 PM

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QUOTE(GamersFamilia @ Oct 13 2025, 04:15 AM)
Noted 🙂
Not lesser but offer a great package but same rate as im paying now or doesn't mind paying bit more for a good deal
*

What is the name of the pack you are on now, and how much you're paying in total?
And, what good deal are you looking forward into?

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