Astro Version 13A

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Astro Version 13A, All about Astro Malaysia offerings

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joshhd

Aug 22 2025, 12:53 AM

Return to original view | Post #4401

Look at all my stars!!

Senior Member
7,795 posts

Joined: Dec 2014
From: Malaysia

QUOTE(izwanikhsan @ Aug 21 2025, 06:42 AM)

We can now subscribe to HBO Max + Disney Hotstar as low as RM21.60/ month. 12 months contract apply. A good bargain for me.

Disney+ ~~Hotstar~~ and HBO Max (12 mths contract)
Finally, a good "substitute" of an equivalent of the good old 'Movies Pack', but without Prime Video. Better than nothing, unlike the "all out and pricey" Astro One: Epic Pack.

Plan name	Astro's selling price	Disney+ ~~Hotstar~~ plan	HBO Max plan
Duo Basic	~~RM59.80~~ RM21.60	Basic	Standard
Duo Premium	~~RM92.80~~ RM57.24	Premium	Ultimate

Since the HBO Max 12 months option has been discontinued, now this appears to be the replacement moving forward. Based on the info I got from a reliable source, here's what I gathered:

If your subscription contains Movies (pack or addon), such as Movies Pack, or Astro One: Epic Pack, then you are not eligible for this app bundle.
If you've already subscribed to Disney+ ~~Hotstar~~ and/or HBO Max monthly apps addon(s), you can opt for this 12 month plan easily via My Astro, even if changing to different tiers (e.g. change from Max Ultimate monthly plan to Max Standard 12 months, it is possible also).
To do it on My Astro's edit addons section, uncheck your subscribed Disney+/HBO Max monthly apps addon(s), then this 12 months app bundle option will become selectable.
The 12-month contract will automatically renew every year. Meaning, you’ll remain in a continuous contract for life (only for this app bundle itself) unless you either cancel the app bundle or upgrade to packs that includes this 2 apps (i.e. Astro One: Epic Pack).
You will receive a WhatsApp/SMS reminder within one month before the contract expiry date.
If you inform Astro to cancel the bundle within one month before the contract end date, then no termination fee.
You can opt out the auto renewal by informing the customer service before contract ends. That would mean, this app bundle will be removed from your subscription once the 12 months contract ends.
If you cancel this bundle before contract ends, you will be imposed with a fixed penalty amount of RM100 for Duo Basic, or RM170 for Duo Premium, regardless of number of remaining unfinished months.
Special rule for this bundle: You can change between Duo Basic and Duo Premium at anytime, and your contract period remains unchanged (will not trigger any contract restart).
~~As long you're on this app bundle, you will enjoy the same price forever.~~
No switching fee if you downgrade or change this bundle's tier on My Astro app or https://myastro.astro.com.my/.
~~Unlike the short-lived HBO Max 12 months offer that has ended, this app bundle is perpetual.~~

*some edits have made to this post as I get some new information

This post has been edited by joshhd: Oct 26 2025, 12:38 AM

doubleM2, izwanikhsan, and 1 other liked this post

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joshhd	Aug 23 2025, 11:44 PM Return to original view \| Post #4402
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(nexona88 @ Aug 22 2025, 03:50 PM) https://www.astroawani.com/berita-malaysia/...an-astro-535272 182k $$$ paid by 5 restaurant for illegal broadcast of astro channel New way to collect $$$ @ revenue 😀 Five Restaurants Fork Out RM182K For Pirating Astro Content https://corporate.astro.com.my/mediaroom-re...g-astro-content Well, if consume piracy content privately, not that easy to catch. But if consume piracy content publicly, particular those who uses TV box or Astro residential accounts to show Astro channels in business places (especially on sports content), then it is easier for Astro to take action. Definitely there will be more and more news like this moving forward... Since increasing its subscription prices for residential customers like us, will likely get backfired by customers as it will encourage more terminations or downgrades eventually, hence catching those "big fishes" at business places (especially mamak) will be their go-to method to earn revenue through court cases. nexona88 liked this post
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joshhd	Aug 24 2025, 12:20 AM Return to original view \| Post #4403
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(coolguy_0925 @ Aug 22 2025, 11:00 PM) Actively hiring talent to catch pirates Associate, Anti Piracy (KL) QUOTE(nexona88 @ Aug 23 2025, 07:53 AM) And it's bringing the results.... I meant the $$$ 😁 QUOTE(coolguy_0925 @ Aug 23 2025, 05:01 PM) Ya good ROI ha ha Job roles that involves anti-piracy isn't new in Astro also. I remember I saw similar job postings few years back also. Damn, imagine if their work looks like this: "This month I must report at least 1 commercial establishment where their TV showing Astro channel that does not have the square icon on bottom right corner, otherwise I'll be in trouble cuz can't achieve KPI... Mamak and food courts would be a good place to start with. " 😆😆 This post has been edited by joshhd: Aug 24 2025, 12:27 AM nexona88 and coolguy_0925 liked this post
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joshhd	Aug 24 2025, 12:24 AM Return to original view \| Post #4404
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(izwanikhsan @ Aug 23 2025, 08:01 PM) I am currently on Value Pack 1 + Dinsey HBO Duo Basic. Whatsapp Astro to change to Astro One Sport with 24 months discount + maintain disney hbo (ori price of sport pack RM99.99) but RM30/24 months. I was stunned that the agent said this is a package downgrade. Hence RM10.80 switching fees apply. Can someone here confirm? Wait, what you mean "RM30/24 months"? Are you perhaps, already been enjoying some RM30 discounts already (previous retention discounts?) or how? Alternatively, try do it on My Astro app or https://myastro.astro.com.my/ and see if it allows you to proceed. This post has been edited by joshhd: Aug 24 2025, 12:28 AM
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joshhd	Aug 24 2025, 11:27 PM Return to original view \| IPv6 \| Post #4405
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(nexona88 @ Aug 24 2025, 09:16 AM) Unless some people report personally to authority especially those household types... They won't know.... But those with big big types dish... Those China / India one... Then easy to get caught... From outside just above your house rooftop can see already.... Unless some people report personally to authority especially those household types... They won't know.... I doubt there are many people out there who proactively report to Astro on that. If it is you, would you report to Astro? In my opinion, people with very high chance that would report such matter is Astro staffs themselves, particularly from the anti-piracy team (same department as what you guys saw on the job role opening) For instance, that staff go to mamak to yamcha with friends after work or late night supper, then they see the TV showing Astro Premier League channel, and it doesn't have the white square icon on bottom right corner of the TV screen there. Or, another reason to proactively report to Astro, is because you want to intentionally cause trouble to that commercial establishment (e.g. mamak), maybe because you hate or hold onto resentment towards the shop owner or they did something against you in the past. This post has been edited by joshhd: Aug 24 2025, 11:28 PM nexona88 liked this post
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joshhd	Aug 29 2025, 10:45 PM Return to original view \| Post #4406
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(Barricade @ Aug 29 2025, 06:14 PM) Unfortunately I won't be getting the TV stick because my google TV already have Sooka app. So I don't think I will get to enjoy 4K, just 1080p QUOTE(doubleM2 @ Aug 29 2025, 07:38 PM) Check the sooka TV guide menu again — do you now see Astro Sports UHD and Love Nature 4K listed? If they’re there, you can finally enjoy those channels without needing to purchase a new sooka TV Stick. If your Android TV supports Netflix streaming in 4K, then technically 4K UHD streaming on the Sooka app should be supported (Sooka Premium plan required). Personally, I don't recommend purchasing Sooka TV stick (unless you're a Sooka hardcore fan, then different story). Even till today, Sooka TV stick is NOT Netflix-certified, meaning you can't even install Netflix app in it. It doesn't allow sideloading APK as well. You will not be getting the proper Android TV experience as what you can expect. https://support.sooka.my/hc/en-us/articles/...roduct-Features Your money will be better spent buying a well-known, Netflix-certified TV stick or box instead, as the overall hardware specs and user experience will be far better than the Sooka TV stick. Notable examples are Xiaomi TV Stick 4K, Xiaomi TV Box S (3rd Gen), etc. If you just care about able to stream Sooka all day, then Sooka TV should work fine. As what I know, Disney+ app works fine on Sooka TV stick, but Netflix app is definitely out of the question (Google Play Store will say device not supported). On the other hand, if your smart TV (running on either Android OS, LG webOS or Samsung Tizen) and the Sooka app is already pre-installed, or you can install the Sooka app, then you can forget about Sooka TV stick already. This post has been edited by joshhd: Aug 29 2025, 10:48 PM eeeglow24, doubleM2, and 1 other liked this post
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joshhd	Aug 31 2025, 11:42 AM Return to original view \| Post #4407
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(nexona88 @ Aug 31 2025, 09:18 AM) Wonder what's the issues with astro yesterday.... After the so-called "blackout".... Some channels sound output become so high.... I mean the hassle of reducing the volume & increase the volume each time changing channels..... Really? Which channels?
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joshhd	Sep 4 2025, 09:37 PM Return to original view \| Post #4408
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(GamersFamilia @ Sep 2 2025, 07:16 PM) Few days back my Astro byond suddently freeze, all channels freeze or black screen, check all the cables seem fine, then reset the decoder, everything back to normal Erm, okay... I do see some people mentioned about this online, but my Astro works fine though... QUOTE(HippyTony @ Sep 3 2025, 12:55 PM) Mine have to call CS to reset my account What error did you see on your TV before you call CS? Are you using Ulti/Ultra Box now, or you're still on the old Astro box?
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joshhd	Sep 7 2025, 10:58 PM Return to original view \| IPv6 \| Post #4409
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(HippyTony @ Sep 5 2025, 09:10 PM) 1st message was “This channel is not in my subscription.” 2nd message “Go to channel 480/481 to …….” 3rd message at channel 480 after downloading to contact CS……WhatsApp or call the CS number. WhatsApp chatbot is hopeless. This is as much I can remember. My memory is bad. Im still using the old Astro decoder and this the first time I have this issue. So you're saying that all of your subscribed channels suddenly show the message "This channel is included in your subscription”, right? Is it something like this: Source: https://lifebeginsatforty40.blogspot.com/20...i-channels.html WhatsApp chatbot is hopeless. I tried WhatsApp HELP to 03-95433838 (since yours is Astro), it'll ask what is the error code appear on screen. What did you type on the WhatsApp chatbot?
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joshhd	Sep 9 2025, 10:53 PM Return to original view \| Post #4410
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(niki4 @ Sep 9 2025, 03:38 PM) Hi Sifus. I tried to swap my first floor Ultra Box to ground Floor's Ulti Box; but after I've installed the Ultra box, it shows that there is "no satellite signal". Both TV boxes work before and still working after I swap them back. For my case, is this because that my ultra box needed a different setting? or normally, both box should be working after swap place and it's the cable issue? look forward for your advice. thank you in advance To advise further, I need to know, for both of your Ulti and Ultra Box: 1) Press home > keep pressing right arrow to the gear icon (Settings) and select it 2) Scroll down to Satellite Settings, press OK 3) Select "LNB Setup" What is the LNB Type setting that is already selected for both of your Ulti and Ultra Box respectively? Also, if you are able to see where your Astro dish installed at, can you confirm how many satellite cables connected to the dish (LNB)? Is it 1 or 2? As far as you know, do you use any cable splitter for the satellite cable connection? This post has been edited by joshhd: Sep 9 2025, 10:54 PM
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joshhd	Sep 10 2025, 10:53 PM Return to original view \| Post #4411
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(niki4 @ Sep 9 2025, 03:38 PM) Hi Sifus. I tried to swap my first floor Ultra Box to ground Floor's Ulti Box; but after I've installed the Ultra box, it shows that there is "no satellite signal". Both TV boxes work before and still working after I swap them back. For my case, is this because that my ultra box needed a different setting? or normally, both box should be working after swap place and it's the cable issue? look forward for your advice. thank you in advance QUOTE(niki4 @ Sep 10 2025, 06:05 PM) Thanks for your reply and sorry for my late reply. The "LNB setup" in both Ultra and Ulti Box are "dCSS". My house's satellite dish is an old one with a few cable connected to it. But when the Astro technician came to install the Ultra / Ulti box, they only use 1 cable from satellite and connect to a "splitter", and split into connect to 2 cables for the 2 Ultra & Ulti Box. I can see my sat dish and quite certain this is how the cables setup. Anything you need to check on the decoder box? look forward to get your advice. That's weird... I assume the LNB on your satellite dish is in blue colour now, right? Or it's silver colour? The "LNB setup" in both Ultra and Ulti Box are "dCSS" If that's the case, then the Satellite Settings should be correct. I'd like to clarify: When you swap from Ground Floor: Ultra Box (has signal) First Floor: Ulti Box (has signal) to Ground Floor: Ulti Box (this one no satellite signal?) First Floor: Ultra Box (how about this one? has signal or no signal?) The box that doesn't have satellite signal after swapping it, can you double check whether did you connect the satellite cable connection properly? And once it is connected properly, try unplug the power of the box, then connect it back, then see if you can view the channels normally later on. This is to rule out the possibility of "software glitch" which it does happen to me. If issue persists, then going back to your first post, you mentioned "no satellite signal"... Which error message did you saw? Is it "Switch to Continouous Viewing" or "Services Currently Not Available (SCNA)"? Which channels is it? All or some?
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joshhd	Sep 11 2025, 12:42 AM Return to original view \| Post #4412
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(niki4 @ Sep 11 2025, 12:23 AM) Im not sure what is LNB but if its the small round device pointing to the dish : then mine is silver colour round cap with a black body. Before swap, both boxes has satellite signal and working like normal. When I move the ultra box downstair's TV, yes you are right, it shows the "switch to continuous viewing" pop up window. I tried a few channel and its the same. After swap them back to their Original position, both are working like normal again. I didnt get the chance to try the Ulti box on first floor TV because I thought the Ultra box have to be working normally first, in order to have the the Ulti box working. Also, i got panic and I thought that I messed up the Ultra box setting. I think i press "ok" to a pop up menu (I cant remember what) after first start up. I think I "screw in" the cable connector into the Ultra box quite thoroughly and maybe I should try it again during the weekend. In your opinion and based on my setup, the swap of the decoder boxes should be working straightaway, if i connected it correctly? Thank you for helping me on this silly Astro box issue. I really want to cancel the second decoder / Ulti Box because my parents no longer watching TV on the first floor. I think I "screw in" the cable connector into the Ultra box quite thoroughly and maybe I should try it again during the weekend. Not just thoroughly, but also insert correctly. You try it out this weekend first, then see how. If you notice that the F connector can be easily removed/pull out from the satellite cable (exposing the core of the cable), then it's better to re-terminate the cable and use a new F connector. In your opinion and based on my setup, the swap of the decoder boxes should be working straightaway, if i connected it correctly? By right, based on what you described, yes correct. It shouldn't have issue like this. Besides "screwing in" the satellite cable connector, and if you see "Switch to Continouous Viewing" or SCNA, try reboot the box first, then check again. This post has been edited by joshhd: Sep 11 2025, 12:45 AM niki4 liked this post
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joshhd	Sep 14 2025, 12:43 AM Return to original view \| Post #4413
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	Astro Debuts Limited-Edition Didi & Friends Fibre Router At Home Of Kids Event https://www.facebook.com/lowyatdotnet/posts...9BzFPKT5ABqnXdl Video: https://www.facebook.com/watch/?v=663207036334144 Uhhh... I did not see that coming But I have to say, it is a creative way to attract Didi & Friends fans. This post has been edited by joshhd: Sep 14 2025, 12:52 AM doubleM2 and Qash-M liked this post
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joshhd	Sep 22 2025, 12:34 AM Return to original view \| IPv6 \| Post #4414
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(doubleM2 @ Sep 19 2025, 01:10 AM) Astro’s QR code is now constantly shown on all four HBO channels for HBO Max activation. Lol. That QR code on bottom left corner is always-on-screen, kinda annoying. And, for them to do that gives me the impression that not many eligible Astro customers (e.g. Movies Pack) activates their HBO Max app entitlement. This post has been edited by joshhd: Sep 22 2025, 12:36 AM chuppachop and doubleM2 liked this post
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joshhd	Sep 22 2025, 06:28 PM Return to original view \| IPv6 \| Post #4415
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(anfieldude @ Sep 22 2025, 11:01 AM) Any ideas what the current promotion is for those on older packages with no contract to maintain lower prices. Earlier, there was an offer to reduce price keeping old package with no contract when one called CS. However, I tried doing it for my subscription now and they don't offer that even when I implied I might cancel Which Astro pack you're currently on now? However, I tried doing it for my subscription now and they don't offer that even when I implied I might cancel Regarding this, how did you contact Astro? Is it through calling 03-95433838?
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joshhd	Sep 23 2025, 12:52 AM Return to original view \| IPv6 \| Post #4416
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(anfieldude @ Sep 22 2025, 07:24 PM) Hi joshhd, Current pack is Namma Pack+Sports Pack and Multi room. When I called earlier in Aug, there was once they offered RM120+ with tax with no contract but I could not confirm but subsequently when I called in Sept no such offer was made. I'm not sure if I'm asking for the right options. I called 03-95433838. They instead ask to cancel multi room which not an option for the 2 elderly folks that need both decoders to ensure a peaceful time of not arguing which channel to watch . Any advise would be great as it's too much to pay for limited use. Current pack is Namma Pack+Sports Pack and Multi room. Namma Pack, is also known as Value Pack 2. Value Pack 2 (RM80) + Sports (RM33) + Multiroom (RM50) = RM163 + 8% tax = RM176.04 If you don't mind to have another 24 months contract, I suggest just switch to Astro One: Sports Pack (RM99.99). All Indian channels already made "free" since Apr 2025. Meaning, you can already get complete Indian channels CH201 until CH251 even if you are on the basic packs like Astro One: Entertainment Pack (RM49.99). More info: https://www.reddit.com/r/AstroMalaysia/comm...s_are_now_free/ If you don't want to switch to the new pack (which will triggers new 24 months contract), you can still try contact customer service again and see if they propose that retention offer to you (the one you mentioned earlier). This time, do try reaching out via Astro Facebook page. 1) Go to https://www.facebook.com/Astro 2) Private message them, by tap the "Message" button. 3) Type "Hi", then select language if being asked. 4) Type "agent" 5) You'll see a row of options. Scroll further to the right, look for "Reconnect/Terminate" option, and select that. 6) Now, wait for agent to attend you. Once the agent responds, provide them your Astro account details (e.g. account number, name), then just tell them you want to downgrade to a cheaper pack, then let the agent propose the retention offer to you. Just start fresh. No need to explain all these to the agent: QUOTE When I called earlier in Aug, there was once they offered RM120+ with tax with no contract but I could not confirm but subsequently when I called in Sept no such offer was made. I'm not sure if I'm asking for the right options. I called 03-95433838. They instead ask to cancel multi room which not an option for the 2 elderly folks that need both decoders to ensure a peaceful time of not arguing which channel to watch . This post has been edited by joshhd: Sep 23 2025, 12:53 AM anfieldude liked this post
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joshhd	Sep 23 2025, 08:18 PM Return to original view \| Post #4417
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	Astro AEC 8pm news (2000 Prime Talk), since 8pm until now, it's constantly showing advertisements only (all are programmes ads, not product ads). Anyone realise that?
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joshhd	Sep 23 2025, 08:32 PM Return to original view \| Post #4418
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	LOL. Astro AEC 2000 Prime Talk news, just started at 8:30pm. From 8:00pm till 8:30pm, non stop programme advertisements. First time experience this... 🤣🤣
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joshhd	Sep 23 2025, 08:42 PM Return to original view \| Post #4419
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(fruitie @ Sep 23 2025, 08:35 PM) We finished dinner at 8:15pm and didn't know it happened since 8:00pm. When the 8:00pm news starts at 8:30pm, the newscaster apologised due to technical problems and thank the viewers for staying tuned. Duh, stay tuned to watch ads... 😑 doubleM2 and Feliex liked this post
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joshhd	Sep 24 2025, 09:57 PM Return to original view \| IPv6 \| Post #4420
Look at all my stars!! Senior Member 7,795 posts Joined: Dec 2014 From: Malaysia	QUOTE(izwanikhsan @ Sep 24 2025, 02:59 PM) Ads better la for them cause got revenue. If show music videos Astro need to pay royalty huhu. Eh no, it's programme ads, not product ads. From what I observe, here's some examples of 30 seconds advertisements aired last night 8:00-8:30pm: - Astro's own produced Chinese programmes - Stream some Chinese shows On Demand and Astro GO - Astro home of sports: Premier League related, badminton related... - Some Korean shows from Disney+ Hotstar, tvN, tvN Movies, etc... - Sign up Astro Fibre WiFi Kencang, get the limited edition Didi & Friends WiFi router From 8:00pm till 8:30pm, imagine the entire 30 minutes just to see all these. doubleM2 and Feliex liked this post
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