Then you're considered their premium customer already.
If you want to get better pricing than that, then the best is through retention offers only. There's no other "promotion" that I known of.

Well, last year you asked this question before:

...or you can also launch My Astro app on your Ulti/Ultra Box, by pressing Home > select My Astro icon next to the Settings (gear) icon

This post has been edited by joshhd: Oct 13 2025, 07:38 PM

Previously that pink buffering icon doesn't appear, and then when you perform Restore Factory Settings, the pink buffering icon keeps appearing whenever you change channel, correct?
You selected Plug & Play (self-install), is it?

Based on what you described, you should be selecting "Satellite".
When you select Satellite, you won't experience that pink buffering icon and "Picture quality becomes OK after 5 seconds" whenever you tune to a channel.
That scenario is an expected, well known thing for customers who are on Plug & Play. You are experiencing just like what those Plug & Play customers are getting, where some may finds it disturbing or annoying.
If you don't like that, then Plug & Play mode is not for you.

Once you select Satellite, you'll be asked for the LNB Type. Let me know if you need help on that.

This post has been edited by joshhd: Oct 16 2025, 07:16 PM

Wahhh... "Berbesar hati" somemore 🤣🤣🤣

Unfortunately, retention offers usually offered to customers who intends to remain on their existing old package.

If you're aiming for Astro One: Sports Pack, then normally you'll have to "upgrade" to that exact pack, pay that same price and get 24 months contract just like anyone else, without getting additional rebates.

Well, unless if you manage to "nego" with that agent to see if there's "special exception" that I'm not aware of, then.... Do share with all of us here, I want to know also haha...

Are you subscribed to Astro? Which pack are you on now? Who knows maybe HBO Max already included and you weren't aware of it...

If the Clear NVRAM method also doesn't work ( https://support.astro.com.my/question/refre...-ultra-ulti-box ), then it's probably box faulty...
Wait for them to get back to you then.

If they don't, you can chat with the customer service agent through Astro chatbots.

Oh, so they somehow offered you to switch to Astro One: Entertainment Pack plus 6 months access to Sports channels (I assume is all sports channels from CH805-826).
Interesting "retention offer"... Ok, now I know...

The best part is all of that without renewing my contract.
Wah, your My Astro really states "No contract"... Damn...
So apparently they can somehow "waive" that infamous 24 months contract on a conditional basis.

So after 6 months ended, i can nego further to have the Sports Pack permanently with discounted price or keep my Astro One: Entertainment Pack.
I don't think you can "nego" with them and get another few months free access of Sports channels indefinitely. I'm sure their system will have a record that you enjoyed "similar offer" before.

This post has been edited by joshhd: Oct 18 2025, 12:32 AM

Mmm, so I guess you can't access to HBO channels like CH411, 412, 414, 415 right? In that case, then HBO Max isn't included in your subscription...

Since you plan to subscribe to HBO Max then cancel it after 1 month, you can get HBO Max on either methods:
1) Directly with HBO Max website, at retail price of RM34.90 / RM52.90
2) Addon through Astro billing at special price of RM33.90 / RM51.90
3) Addon through Unifi billing at much cheaper price of RM24.90 / RM34.90

If you subscribe to Unifi at home, I suggest you use MyUnifi app and subscribe HBO Max there, because that is the cheapest place to get HBO Max in Malaysia (that I know of).
Here's a full comparison with other streaming apps: https://forum.lowyat.net/index.php?showtopi...ost&p=111977955

Yes.

For Astro, you can add and remove HBO Max addon at anytime via My Astro app or web https://myastro.astro.com.my/
The good thing of subscribe through Astro is as what doubleM2 mentioned, where you'll also get access to HBO channels on your Astro set-top-box, On Demand and Astro GO via CH411, 412, 414 and CH415.

For Unifi (be it Home, Fibre or Mobile), you can also add and remove HBO Max addon at anytime eithe via MyUnifi app, Unifi UniVerse app, Unifi Selfcare portal https://selfcare.unifi.com.my/ or Unifi TV sales portal https://unifi.com.my/login.

As usual, when you subscribe to the app, charges shall be prorated from the day you subscribe. But when you remove the app, it'll only take effect on the next billing cycle.

This post has been edited by joshhd: Oct 18 2025, 11:40 PM

That ad is not from India's Sun TV. It is actually manually slotted in by Astro.
And when you see that advert ID label on bottom left corner of the screen of the particular product ad, which stated keywords like "LPF" and "LULUS", it clearly means that it is from Malaysia, not from India.
"LULUS" means PASSED. The ad has been screened by the LPF (Film Censorship Board) and they've marked the ad as PASSED to be used for broadcast.

In case you don't know, I got the info that Sun TV is one of the heavily censored channel from Astro, in the sense where almost EVERY single ads during commercial break are being manually replaced by Astro, either with Malaysian Indian products ads or just Astro in-house ads (e.g. Astro First movies, Astro Home of Sports like Premier League, etc.) or Sun TV's usual TV shows ads.

The easy way to spot whether is it a Malaysian Indian ad: Most of the products ads tend to indicate mobile number or address within the ad itself, to allow viewers know where they can buy that particular product, hence you'll see that the mobile number or address is a Malaysian one, not an Indian mobile number or address.

This kind of practice is specially unique to Malaysian Indian products ads to be shown on TV, and it is considered very uncommon for Malaysian English/Malay/Chinese ads to have that.

This post has been edited by joshhd: Oct 21 2025, 01:24 AM

I don't think I see that before...
What do you do to trigger that message?
Whenever you see that again, can take a pic and share with us on how it looks like?

This post has been edited by joshhd: Oct 21 2025, 01:29 AM

Yeah, there's nothing to discuss about it, other than "feeling jealous".

What you mean by "dupe person"? Sign up Astro online needs to go through eKYC process...

Also, it's a hassle, don't you think?

Technically you can.

Did you do it during the campaign period? Who do you ask to sign up on behalf?

Currently the decoder is in satellite mode but will be moved to a room with no satellite cable. Getting tired of seeing the Continuous Viewing mode message after each channel change.
Yes. You're getting that error because your Ultra Box will always keep trying to receive the channel via satellite reception as you change channels.
That is an expected behaviour.

But yeah, technically speaking, it is safe to perform Restore Factory Settings to change to Plug & Play, so no need to worry about that.
Settings such as preferred audio/subtitle language and HDMI/SPDIF Audio setting will reset to default, however I notice nowadays when I do Restore Factory Settings, all of my logged in streaming apps still remains logged in.
I remember back then, all apps will logged out after you perform Restore Factory Settings...

Maybe they made the improvements since don't know when...

Hi there. doubleM2's answer is the more marketing-oriented version, which is easier to understand. Here's my long answer:

Not true.
For new customers, as long if you subscribe to Astro One: Entertainment Pack (RM49.99), then you will be getting Ulti Box by default.
If you insist in getting Ultra Box, you'll need to pay a one-off installation of RM139 (for Plug & Play) or RM199 (for Satellite).
But do note that the installation/setup fee may be lower or even waived, depending on whatever special campaign they have at the time of you signing up.

But if you subscribe to higher tier packs such as Astro One: Sports Pack (RM99.99), then you'll be getting Ultra Box by default.

Ulti Box supports up to Full HD only, while Ultra Box supports 4K UHD (Ultra HD 2160p) and Dolby Atmos.
Although the hardware specs for Ultra Box is more superior than Ulti Box (which means better UI/UX performance), but the 4K UHD content you'll be getting from Astro is rather limited.

Today, there's only 2 UHD linear channels on Astro, which is Love Nature (CH549) and Astro Sports UHD (CH805).
Astro Sports UHD channel is mostly showing Premier League and certain tennis event matches.

Love Nature channel is available to all Astro customers, but your subscription needs to have Sports to access Astro Sports UHD channel.

As for On Demand content, it is mostly documentaries from Love Nature and a handful of Astro originals shows.
Short answer is, don't expect too much of 4K UHD content from Astro. It is very limited.

If you'd like to experience sports matches in 4K UHD, then go for Astro One: Sports Pack (RM99.99).
On top of that, Astro currently having the campaign where you can get both HBO Max and Disney+ for as low as RM21.60/mth for a 12 months contract.
More info here: https://forum.lowyat.net/index.php?showtopi...#entry112055783

What are the OTT you've subscribed today?

Nope. I'm already on e-billing since long time ago.

Sounds like it's their system issue.
Did you made any changes to your subscription since the past month or something?
If not, then it's probably some system bugs on their side.

Since you've reported to customer service about this, then just wait for the next billing to come in then.

It's clearly their system problem. Don't need to think so far 🤣

Who tells you that your Astro One: Sports Pack "includes NBA games"?
Any pics can share?

Yes.
The only Indian channels in Astro that is not in HD are Adithya and Sun Life.
Just because you don't see "HD" indicator on the channel logo, it doesn't mean it is not in HD. You should observe the picture quality on your own eyes, not by looking at the channel logo whether got "HD" or not.

The difference you see between India's or Singapore's versions, is because it is a different feed with different programming and ads.
What kind of softcore stuff? Give some examples.
Are you an Astro subscriber?

This post has been edited by joshhd: Oct 27 2025, 02:17 AM