You mean Multiroom Smart TV...
Btw which Sooka plan are you on? Premium RM47.10/month?

Yeah wanted to confirm about that too.
kkm Since you decline their retention offer, so what's the next process that they advised you?

The Ultra Box that they didn't pick up one, have you been using it for more than 2 years already?

Lol yeah. To me it's already an old news till I almost forgot
They increase the price very slowly, batch by batch since 2023, and now it's your turn.

Well, looks like a new "loophole" to "avoid" Addressable Advertising on VOD content has been discovered

The 2 month access actually starts from the day you activate. So if you activated Prime Video last month June, then your 2 month access will become inaccessible on August. Get what I mean?

So nothing to be surprised here 🤭

Hmmm...


I think better you just tell your sister, call customer service and tell them that the price is too expensive. you don't wish to recontract, and if worst come to worse, you'll just terminate entire Astro altogether.
Then see what they say or offer after that.

My last knowledge about this is, as long you are on the legacy pack, and if you don't see the option to add Multiroom on My Astro ( https://myastro.astro.com.my/ ), then try contact customer service and ask them to add Multiroom. Live chat also can.

Is it possible to just subscribe to the Astro Multiroom without getting a new Ulti/Ultra box.
I believe you're referring to the Multiroom (Smart TV) rather than Multiroom (Box).
They do have such option where you can download/install the Astro app on your smart TV, then log in to your Astro account, then can start watching Astro there already.
No box needed.

This one costs RM14.99 per month, and there's no contract so you can cancel anytime.
Before subscribing this, make sure to launch the apps store on your smart TV (e.g. LG Content Store for LG TV, Smart Hub for Samsung TV, Play Store for Android OS TV) is able to search and install the Astro app.

I'm planning to upgrade but not sure if the Ulti/Ultra box is compulsory to have?
Generally it is not mandatory that your primary box must be an Ulti/Ultra Box to be able to subscribe Multiroom. The eligibility criteria is not based on your existing Astro box model.

This post has been edited by joshhd: Jul 16 2025, 10:35 PM

What pack do you plan to change into?
If your intention is to lower your month fee, then they will propose retention offer to you, and that will only happen if you call customer service

Condolences...

Send email to wecare@astro.com.my, tell them the account owner, [insert name here] has passed away. Attach the death certificate in the email, state your relationship with the account owner (i.e. grandchildren), and no one in the household have the intention to continue with Astro, hence would like to close the account.

See what they say.

If yours is News & Documentary addon (RM14.99), then yes, it can be removed by only calling customer service. Other methods like using My Astro or live chat, won't be entertained for content addon removals.

If your News & Documentary is already bundled in your pack (i.e. Platinum Pack or Astro One: Epic Pack), then you cannot remove it.

This post has been edited by joshhd: Jul 25 2025, 11:51 PM

To subscribe Netflix and charged through Astro billing as an a-la-carte monthly addon (not the 24 month contract addon that you see on My Astro), then the only way to do that is subscribe Netflix directly from your Ulti/Ultra Box.
Firstly, launch Netflix app on your Ulti/Ultra Box. One of the shortcut to do that is tune to CH741.
From there, login to a Netflix account where the subscription is not active, or create new one on the spot if you want.
Then you will be prompted which plan you want to proceed with, just follow the instructions accordingly.

Note: If that Netflix account already has an active subscription, then it will be treated as if you login Netflix to any device; it won't migrate the payment method of that account to Asto billing whatsoever.

Not neccessary. If you subscribe Netflix by launching the app directly on your Ulti/Ultra Box, then it will be a standalone monthly addon. The price will be the same as retail price, and there's no contract.
However, if you want to subscribe Netflix through Astro but NOT launching Netflix directly on your Ulti/Ultra Box, such as through My Astro app, then the only option you'll see today is the 24-month contract options.

Not everyone has that thought in mind, but yeah, it is considered common practice among many pay TV providers around the world with the ability to include streaming apps charges in the same bill with a pay TV service, possibly at either same or lower price than original retail price.

You subscribe Prime Video as a standalone addon from Astro also?

I remember the business rule back then was, it is mandatory to change to Ultra Box if you subscribe to Sports Plus Pack, because that pack has Netflix bundled in it (Netflix Standard plan).
You asked this before:
Astro already discontinue their contract auto renewal last year, so once your contract ends on Oct 2026, then your account will no longer have contract after that.

Comparison of streaming apps add-on prices (Astro vs Unifi) (Aug 2025)
Instead of subscribing to your favourite streaming apps individually (e.g., using your own payment methods like debit/credit card or e-wallet), you can consider subscribing through Astro or Unifi—especially if you already have either Astro or Unifi installed at home. The key advantage is the potential to enjoy lower subscription fees for some streaming apps, along with the convenience of a single, consolidated bill.

Some Astro or Unifi TV packages even include some—or all—of your favourite apps. Although it often provides the best value, it typically comes with a 24-month contract, which may not appeal to everyone.

As an alternative, you can subscribe to streaming apps as standalone add-ons via your preferred provider (Astro or Unifi). In this case, the subscription fee is simply added to your Astro or Unifi monthly bill—giving you the flexibility to remove them anytime (unless if there's specific app contract).

Both Astro and Unifi offer a variety of streaming apps. To get the best deal, it’s worth comparing which provider offers the lowest price for the apps you want.

Here's a comparison table of the streaming app’s add-on prices between Astro and Unifi:

https://www.reddit.com/r/malaysians/comment...ps_addon_price/

This post has been edited by joshhd: Aug 3 2025, 10:20 PM

Since you're on Super Pack 1 and still using PVR box, you can actually swap it to Ultra Box for free and no new contract.
Just tell customer service that you still want it to be on Satellite, and then installer will come over and install/fix it for you.
Unless if you want it to be Plug & Play mode (means fully Internet streaming, no more using satellite dish), then it's different story, but do embrace issues like picture quality fluctuation, intermittent buffering and streaming latency.

Note: You will lose all your recordings in your PVR box once you swap to Ultra Box

I am paying for Netflix Premium + Prime separately all these while
Super Pack already entitles you HBO Max (Standard plan), Disney+ Hotstar (Basic plan) and Prime Video, so you don't need to subscribe Prime Video separately anymore.

You can migrate your existing Prime Video subscription and link it with your Astro subscription.
First, you need to cancel Prime Video subscription on your existing Amazon account. Once you can no longer watches it, you go https://product.astro.com.my/apps/primevideo to login to your Astro ID, and then login to that Amazon account, then it will be linked already.

Similar process applies to Netflix.

This post has been edited by joshhd: Aug 4 2025, 06:06 PM

No doubt that the 30 minutes difference is mostly to replace advertisements to Astro in-house ads, and also censorship.

Hmm weird, I just notice that Hitz FM's Instagram page returns "Page not found"
https://www.instagram.com/hitz/
But Facebook seems fine.

Regardless if you subscribe Astro Fibre right now or after your current contract ends, you will still get a fresh new 24 months contract for your Astro subscription, and it starts from the day of installation.

If subscribe to apps (i.e. Netflix), then you'll see something like 'Reverse charges' on the bill. Prorated charges will start from the day you subscribe until your billing date.
If remove apps (i.e. Netflix), then no proration at all.

"2 days to confirm"? Sounds like a system manual handling on their end...

Anyway, yeah, if you perform speed upgrade, then it'll trigger fresh 24 months contract.

🤣
But nowadays, if there's news like this, doubleM2 gets it way sooner.

Mmmm finish la.
Now I start to wonder, if the broadcast rights for FIFA World Cup 2026 ended up taken by streaming platforms like either Netflix/Disney+/HBO Max/Prime Video, and Astro don't get to have the coverage on that at all, then Astro is really gone case.

The price for 2021's Sports Pack and today's Astro One: Sports Pack remains the same: RM99.99 and it comes with 24 months contract.