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 Astro Version 13A, All about Astro Malaysia offerings

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Zot
post Feb 22 2020, 09:59 PM

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QUOTE(yongtjunkit @ Feb 22 2020, 09:28 PM)
The Ultra box has only one sat input and only support DCSS/satCR.... during installation, the installer would change the LNB to DCSS if not mistaken
https://www.lowyat.net/2019/198955/astro-ul...nds-on-preview/

Never used DCSS before but got use satCR which uses only one RG6 cable from the satellite to the decoder, apparently, new PVR box installation is using DCSS as well
https://astrobyondinfo.weebly.com/ultra-box.html
joshHD would probably be able to give more information about this
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The dCSS is like multiplexing the signal onto single cable instead of having multiple cable from disc to the box, my understanding. So, I believe the LNA side will have multiple input from LNAs and only one output to the UBox.

So, I think the PVR is not really a dCSS in that sense.
Zot
post Feb 23 2020, 03:52 PM

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QUOTE(joshhd @ Feb 23 2020, 02:32 AM)

Lol? Why can't Ultra Box has DCSS if the installer provides DCSS to all Ultra Box users? DCSS requires only 1 cable, and able to receive multiple channels from across different frequencies at the same time. It is obviously better than Universal LNB cuz you don't need 2 cables to be connected to PVR box when the Input Source is set to Universal LNB.

Astro's HD, PVR and Ultra Box do supports Universal LNB, SatCR and DCSS LNB. For Ultra box, I believe Astro disables/remove the Universal LNB option for some technical reasons, that's why we don't see Universal LNB as an Input Source option on Ultra Box.
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blush.gif laugh.gif doh.gif

I think I was mixed up with multiplexing by multi-port switching. I'm no expert in this satellite stuff laugh.gif
Zot
post Feb 24 2020, 01:00 PM

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My experience with UBox other than box hanged is that recording failed.

I'm talking about programming future content. Say I programmed daily show at 9pm every day for a week. After a week I found that there are 2 or 3 programmed failed. Have no idea what is the reason.

This is another problem with Ubox. I cannot remember having this problem with PVR.
Zot
post Feb 24 2020, 01:19 PM

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QUOTE(joshhd @ Feb 24 2020, 01:08 PM)
Welcome to Astro's cloud recording feature, where issues like this makes many people (including myself) felt dissatisfied.

This one you ask Astro. Cloud recording are done from their side.

I notice that whenever Astro make any changes to the EPG while users already scheduled a cloud recording on that, it will trigger as "fail recording" without warning and further notice to the viewer.

Alternatively, try schedule cloud record by using Astro Go instead. It is the same and always sync with Ultra Box anyway.

Btw what's the programme/channel and day is it that you wanted to schedule record?
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This is on channel that is on normal channel like 708 or TV3 that you cannot program series smile.gif So, have to select each one independently.

And of course certain program not owned by Astro, say you want go to sleep, you press record and you get message that program cannot be recorded doh.gif

I need to connect back my HDD recorder laugh.gif

Zot
post Feb 24 2020, 02:08 PM

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QUOTE(yongtjunkit @ Feb 24 2020, 01:53 PM)
8TV can cloud record? It doesn't even show up in astro go
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Can on the box even though I was told before that Media Prima cannot when they install the Box because not allowed biggrin.gif
Zot
post Feb 24 2020, 02:14 PM

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QUOTE(joshhd @ Feb 24 2020, 01:54 PM)

Would you consider other options, such as catch up the programme online somewhere else?
Or you have slow or limited internet access at your area?

What programmes are you trying to record?
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Nothing important. Miss or not is not important like those drama series. I've never seen any terrestrial TV network online worth streaming. Maybe I just don't know. laugh.gif
Zot
post Feb 25 2020, 10:08 AM

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How long recorded program kept before you can play it no longer?

I watched about 15 min and after 10 days, cannot play anymore doh.gif

This post has been edited by Zot: Feb 25 2020, 10:11 AM
Zot
post Feb 25 2020, 11:09 AM

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QUOTE(stasio @ Feb 25 2020, 10:40 AM)
Bellow is list of channels to be stored for a limited time:
https://static02.astro.com.my/astro/media/u...tRoCBDoQAvD_BwE
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This is not even a month. So, another glitch sad.gif
Zot
post Feb 25 2020, 11:03 PM

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100 or 200 channel2 HD or UHD does not matter. At the end you only watch few of your favorite channels biggrin.gif
Zot
post Feb 26 2020, 08:25 AM

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It is easier to control customer with UBox than to control with IPTV. Furthermore, the IPTV is not an option to vast potential customers in rural area.
Zot
post Feb 27 2020, 04:51 AM

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QUOTE(joshhd @ Feb 27 2020, 12:16 AM)
101 Ways to be a good customer service agent:

What to do when you being asked the same similar questions by many customers, till the point you fed up?

Well, just end the chat. All your stresses are gone for good smile.gif
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This give you an idea that there are so many problems that have no answer laugh.gif
Zot
post Feb 27 2020, 08:55 AM

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QUOTE(yongtjunkit @ Feb 27 2020, 08:52 AM)
How do you even get tech support on Astro via WhatsApp in the 1st place....

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Same like most bot customer service. You can contact us though e-mail, whatapp, twitter, etc. Write e-mail, after few days the reply would be You can contact us though e-mail, whatapp, twitter, etc.

Send whatsapp, then instant reply would be You can contact us though e-mail, whatapp, twitter, etc laugh.gif laugh.gif laugh.gif
Zot
post Feb 27 2020, 10:01 AM

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QUOTE(JuneResources @ Feb 27 2020, 09:48 AM)
Perhaps astro already start running AI robotic customer service.
No human manually customer service

astro = TV, Radio, Digital, Online Shopping and AI broadcast
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I would not classified it as AI at all. laugh.gif

Last time my brother called Unifi CS. He told the SC that he has no access to internet. The person (yes real human) asked him to try to ping a address. My brother asked, how to ping if you did not even have connection laugh.gif doh.gif

Well, human also read standard script without thinking smile.gif


Zot
post Feb 28 2020, 08:05 AM

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QUOTE(yongtjunkit @ Feb 28 2020, 07:14 AM)
What happens if you are tech savvy but need astro to do something like replacing the decoder when the current one dies ?

Even when I contacted Astro via twitter regarding about Astro IPTV, they asked me to call the Astro IPTV line instead but on their website it shows twitter as an option
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Next time they will share this symbol

Attached Image

smile.gif
Zot
post Feb 28 2020, 08:46 PM

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QUOTE(yongtjunkit @ Feb 28 2020, 05:44 PM)
🤔, I wonder if anyone did the following before?

Did anyone swap the HDD in the decoder with a broken/ dead HDD and give it to Astro?  devil.gif
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I think you can do yourself. Actually if your HDD is bad, you can buy from Astro. The price is even cheaper than buying outside last time when my brother had faulty HDD.
Zot
post Feb 28 2020, 08:55 PM

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QUOTE(yongtjunkit @ Feb 28 2020, 08:52 PM)
Wow, Astro do allow users to open their decoder and also sell DIY replacement kit 🤔?

If a customer ask Astro about “PVR functionality not available” and they’ve completed all the troubleshooting steps, Astro usually sends their technician to replace the decoder and not repair it
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I need to ask my brother again to be sure but I remember my brother told me that the price was cheaper. I guess it was last time during the HDD shortage quite some time ago when external drive was cheaper than internal one laugh.gif
Zot
post Feb 28 2020, 10:55 PM

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QUOTE(yongtjunkit @ Feb 28 2020, 08:52 PM)
Wow, Astro do allow users to open their decoder and also sell DIY replacement kit 🤔?

If a customer ask Astro about “PVR functionality not available” and they’ve completed all the troubleshooting steps, Astro usually sends their technician to replace the decoder and not repair it
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My bad. The story was not like that.

Last time there was Astro box that can use external HDD to record program. My brother wanted to buy the HDD and ask Astro. Since Astro is using own format for the recording, it cannot be played using PC. So, end up never purchase

Looks like my brain creating story blush.gif sad.gif
Zot
post Feb 29 2020, 05:29 AM

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QUOTE(yongtjunkit @ Feb 28 2020, 10:58 PM)
Oh, I think it’s called PVR easi, it’s for the DMT 4 HD box if not mistaken and has 320GB of storage, lesser than PVR box and apparently the PVR box may be using fat32 as the filesystem with Encrypted files that self destruct when is plugged into the PC with an attempt to open the file(at least according to the comment) ?
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I see no point to change to SSD since normal HDD is adequate to play video. Nothing to do with GUI laugh.gif

I think the video format is encrypted and not able to play with any apps since it is proprietary format.
Zot
post Mar 1 2020, 07:51 PM

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QUOTE(yongtjunkit @ Feb 29 2020, 07:18 AM)
And if not mistaken it’s tied to the smart card, so it won’t work on another PVR box, and the HDD is adequate to play already, I think they are using surveillance drive for the PVR box
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Yes unlike last time you cannot just bring your smart card and plug in on any other box. It will not work
Zot
post Mar 2 2020, 08:43 AM

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QUOTE(joshhd @ Mar 1 2020, 09:34 PM)
Most importantly, they've solved your issue in a timely manner.
Since Astro introduces their HD box (branded as Astro B.yond back in Dec 2009), they use a newer smart card encryption technology/method that has smart card pairing.

Source: https://en.wikipedia.org/wiki/VideoGuard

With that, this makes it only that particular Astro smart card number can be authorised to be read by that particular STB set.
If the smart card finds that the STB is not the right STB to be authorised with, the card will not allowed to be read by that STB, causing authentication to fail.

I heard before stories like, those legacy Astro box users would remove the card from their legacy Astro box, then bring back to their hometown and insert the card into their legacy Astro box, so that they will be able to watch channels that the hometown's did not subscribed to. Example now it's festive season and all your relatives gathers at hometown, while your Astro subscription has Sports pack, but your hometown's one doesn't have Sports pack, so you bring back your Astro smart card and insert to their legacy Astro box, so that your family and relatives will have access to channels that they did not subscribed to, like Sports pack.

But today, if you want to do that, you'll have to bring along the whole Astro box with the power adapter, at least. And also the correct Astro remote control and HDMI cable if your hometown doesn't have one. However, in a more realistic approach, people nowadays would spend more time online rather than watching Astro...

Theoretically, Astro can't literally check where is this particular Astro box is being received, but they have the information of whether you're watching Astro or not (of course). As for location, the address stated in your Astro account's personal information is the one then. They won't know if you bring it elsewhere than the address provided by you.
But however, if you enable WiFi connection on your PVR box and Ultra box, then there is a possibility that Astro are able to check, such as your IP address and estimated location (WiFi location tracking) but it won't be as accurate as GPS. But I'm not sure if Astro practices this or not, cuz in my opinion, even if they have the information, what you expect them to do anyway?
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When activated, they just need to register the box MAC address and the smart card number. This will prevent the card being used on other box. This was not how the legacy box worked. That is why you can bring the card anywhere and whichever box you plugged the card in will be able to receive all the channel that particular card was subscribed to.

Yes, satellite is one way communication for Astro box. It will only receive. Thus, no way Astro can trace your location through satellite, but it is possible if you are connected to Internet. Your IP address will let them trace to exact house address with help from Internet service provider, but I doubt Astro will do that since you still pay the service. Why bother as long the money is in biggrin.gif

Even when they offered additional box and same available channel at 50% less additional fee, they know that some customers will put the other box at kampung or somewhere else and share the monthly fee, they are not into catching those practice. More subscriptions, business expands and share holders are happy laugh.gif

Their main problem is now people buying the Android box with ability to view all the channels including AOD. Last time there was like RM30 per month, but now they sell the box like RM300 and you can watch all channel and no monthly fee whistling.gif

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