QUOTE(ery22 @ Jul 16 2024, 04:56 PM)
Hi all,
I just subscribed to Sports Pack, using the latest Ultra Box, and a new Samsung 4K Neo Qled TV.
When I switch the Astro Channels, it takes a few seconds for the image to become clear. I'm using Time broadband 1Gbps. Is this normal for the images to take a few seconds to become sharp every time I switch channels? Thanks
Is this normal for the images to take a few seconds to become sharp every time I switch channels? ThanksUnfortunately yes. That is one of the disadvantage that you will experience if you opt for their Plug & Play service.
Plug & Play means, your Ultra Box receives the channel through Internet connection, without relying on satellite dish at all.
Besides this, you will also experience intermittent buffering as well as fluctuating video quality (because of adaptive bitrate streaming) when watching TV channels, especially on 4K UHD channels like CH805.
Doesn't matter whether you're on WiFi or LAN, or 1Gbps or 10000Gbps, the intermittent buffering will still happen.
It's coming from them, not you.
These are one of the few issues that you must expect when using their Plug & Play service, and these won't happen if your Astro box receives the TV channels from the satellite dish.
When you or the agent attended you about upgrading to Ultra Box, if you did not specifically tell them that you want the Ultra Box to continue using satellite dish, the agent will create your order as Plug & Play.
That has already been their standard SOP for quite some time already.
If the reason you opted for Plug & Play because you don't want to experience weather interruption which will happen when you use Astro satellite dish, well the good news is, this message will appear when your Ultra Box has no satellite signal (e.g. heavy rain)

By pressing OK on your remote, it will start to receive the TV channel you were watching through Internet connection, until you tune to other TV channel.
So while it rains, at least there is a backup for you to continue watching what you were watching, hence you don't need to worry about heavy rain cannot watch Astro anymore.
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If you want your Ultra Box to properly operate as Satellite mode, you'll have to contact customer service, tell them you want to change to Satellite.
By doing so, your 24 months contract will be restart, and an Astro installer will need to come over and do the configuration for you.
Tip: As long your Astro account is tagged under Plug & Play in their system, if you attempt to Restore Factory Settings on your box and change to Satellite mode yourself, you will see "Subscription Required" message on almost all TV channels, until you restore it back to Plug & Play mode again. So it's no point doing that.
No matter what, the change must be done at Astro's system first.