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 Astro Version 13A, All about Astro Malaysia offerings

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joshhd
post Jan 27 2024, 11:07 AM

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QUOTE(pokemon @ Jan 27 2024, 11:01 AM)
The tip I gotten from them is to get assthrow to send over to repair the multiroom decoder.
Visitation is free.
Since they cannot repair it with replacement decoder, then they will replace with ultrabox FOC.
*

Free visitation... Even for legacy pack customers? Hmmm... hmm.gif

This post has been edited by joshhd: Jan 27 2024, 12:16 PM
joshhd
post Jan 27 2024, 07:46 PM

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QUOTE(PJng @ Jan 27 2024, 12:21 PM)
Those channel level 176, 180.. CNR 15.2
2 4k SPORT channel level 183, CNR 14.9

But yes, seem this few day working fine, as notice if using internet, on home screen will stop playing at background, but usingĀ  sattelite background still playing
*

This will happen when you're not watching a live TV. It's been like this since day 1. 🤷
Therefore for them, it is an "expected behaviour".

This post has been edited by joshhd: Jan 27 2024, 07:47 PM
joshhd
post Jan 28 2024, 05:06 PM

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QUOTE(linkinstreet @ Jan 28 2024, 01:42 PM)
I WAS thinking of getting Netflix. But when I saw the price, I was like holy shit, nope. Hotstar being as cheap as it is really makes Netflix feels overpriced
*

Subscribe and share the cost with "your households" la.
If you you said this to an Astro sales agent, or sure they'll upsell you to the new Astro packs that has Netflix included, like Entertainment Plus Pack or something laugh.gif
QUOTE(AqFad2811 @ Jan 28 2024, 04:21 PM)
user posted image
user posted image

Quake's website got hacked as of now, good thing the update link is suspended now.
*

What a shame... I'm getting the same "Update your Chrome browser..." message as per your screenshot too.
Astro's own website also got hacked shakehead.gif
joshhd
post Jan 29 2024, 01:54 PM

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QUOTE(vickno @ Jan 29 2024, 03:11 AM)
Hi guys..

I'm on the ultra box.. and the last couple of days, I notice, specifically channel 805 (ASSP UHD) there seems to be an error, "unable to playback the programme" "the programme cannot be played, please try again later. (CRE:404). The feed keep going on loop, the loading bar appears, and then it kicks in HDR, and then it drops to SDR, it does this a few times, and eventually each 10 secs go on a loop. And the error keeps popping up every few seconds.

I've rebooted the box. I've changed from home WiFi to mobile hotspot which has Very strong 5G (more than 400Mbps). The outcome is the same. Irony is the temporary 4K channel 806 work perfectly and I was able to watch the Australian open properly with zero glitch.

Anyone else facing issues with channel 805? Granted all the games are replay... No live games yet to test. Thanks.

Edit: issue still persist despite factory resetting the box. 805 only is experiencing the issue.
*

You're using Plug & Play, right?
File a complaint to their customer service and see what they say.
joshhd
post Jan 30 2024, 02:13 AM

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QUOTE(vickno @ Jan 30 2024, 12:18 AM)
Yes, plug and play. Ok, will report. So I assume no one else is seeing any abnormalities with channel 805.
*

You can refer this: https://forum.lowyat.net/index.php?showtopi...ost&p=108598476

But tbh it's my first time hear where that CRE:404 error happens on one particular channel, while the rest of the channels has no issue hmm.gif
joshhd
post Jan 30 2024, 01:17 PM

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QUOTE(PRSXFENG @ Jan 30 2024, 01:09 PM)
Hmm they say it is 404 and not 403 though

If we follow standard HTTP error codes, 403 is "Forbidden", aka not allowed

404 is "Not Found"

It could be possible that the problem is on Astro's site
*

Sorry typo. It's 403, not 404.
joshhd
post Jan 30 2024, 09:41 PM

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QUOTE(vickno @ Jan 30 2024, 02:49 PM)
Noted, I checked everything, nothing is wrong with my network. It's all running stock Unifi. I even used mobile hotspot, still problem. I did NVRAM reset, and everything, still the same. I tried via LAN also no luck.. strangely only channel 805 is having this issue.

I'm waiting to observe a live 4k feed on 805 (next live is Liverpool Vs Chelsea). So far everything that's been running since I 1st noticed the issue are delayed/repeat broadcast.

Btw, apart from the CRE:404 I also encounter random CRE:500 as well.
*

Have you report this to their customer service? What did they say?

Btw do you still have your Astro satellite dish installed? Is the cable connection still there?
If it's still there, maybe try Restore Factory Settings and select Satellite mode, try your luck see whether can watch channel 805 without issue or not.
If you're getting SIM Card Error after setting up Satellite mode, try refresh smartcard first.

If you/your house never install Astro dish at all, then forget it la.

This post has been edited by joshhd: Jan 30 2024, 09:45 PM
joshhd
post Jan 31 2024, 09:48 PM

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QUOTE(pokemon @ Jan 31 2024, 07:58 PM)
user posted image

Assthrow seems still employing lots of lousy people to operate.
Order for ultrabox but order come out ultibox.
*

Order submitted as Ultra Box, but somehow "the system" going to issue you as Ulti Box?
Hmm, I guess must be some negligence going on. sweat.gif
Just bear with it la. Make noise also no use.
joshhd
post Feb 1 2024, 05:15 PM

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QUOTE(linkinstreet @ Feb 1 2024, 01:07 PM)
https://content.astro.com.my/channels/LONG-LONG-Fun-525

Channel Long Long Fun added for CNY
Also, Astro is now using a different font for their TV Guide page. Not really that important, just something I noticed.
*
QUOTE(AqFad2811 @ Feb 1 2024, 01:44 PM)
They're now using the new font on Astro channels that's using the old font. Currently it's Premier and Cricket.
user posted image
user posted image
*
QUOTE(linkinstreet @ Feb 1 2024, 01:46 PM)
Ah. I actually like this new font, since it's much more legible (easier to read) from far away. Good for old folks like me.
*
QUOTE(doubleM2 @ Feb 1 2024, 02:02 PM)
The font’s Mulish. You can check it here.
*

Wah, you guys have quick eyes than me sweat.gif
I notice the font has changed on their website. As I "Inspect Element", I notice that FSAlbert Pro is no longer there, and now they are using the font name called Mulish:
user posted image
Besides their website, I also notice that their in-house ads now uses this Mulish font as well...
QUOTE(doubleM2 @ Feb 1 2024, 03:07 PM)
Uh no. It’s just a corporate font change.
*

I did some Google search on this... Turns out that FSAlbert Pro font is NOT a free font, and requires to pay license fees for commercial use.
Meanwhile the Mulish font, is a free and open font that can be used commercially without paying.

So it appears to me that Astro decides to use Mulish now because they don't want to pay license fee to continue using FSAlbert Pro font sweat.gif
Well, they can save cost further now, by using a free font biggrin.gif
joshhd
post Feb 1 2024, 06:49 PM

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QUOTE(pokemon @ Feb 1 2024, 06:15 PM)
Aiyoh... Assthrow is really in deep shit.. no money to pay for license fee now.
*

Errr... I don't think is "no money to pay" la...

After all, it's not that their revenue will increase just because they use a font that needs to pay for its license sweat.gif
It has been a known fact that number of Astro pay TV customers keep decreasing as time goes by (could be move to NJOI or Sooka?), which means revenue is expected to keep dropping, so it's not surprising that you will see some "cut costs exercise" going on here and there.

So since there's free font to use, then why not, right? Can save money, then save lo...
joshhd
post Feb 1 2024, 09:34 PM

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QUOTE(pokemon @ Feb 1 2024, 07:05 PM)
IMO, believe assthrow corporate logo and font used to follow some fengshui element.

IF assthrow wants to save cost to get freebies.. really a terrible financial position will warrant it when it has operated for more than 20 years.

I thought sooka subscribers have increased becoz of the liga bola thingy.
As usual the server capacity is not built to manage it and getting cursed by most ppl.
*

Plot twist: Mulish font will give better financial fengshui to Astro from now onwards biggrin.gif
joshhd
post Feb 2 2024, 12:49 AM

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QUOTE(linkinstreet @ Feb 2 2024, 12:07 AM)
Or you know, they just want to change for better legibility
*

Possible also. Or another possibility is, they would like to take this opportunity to refresh their font for its products...
After all, they've been using that FSAlbert Pro font for many years already.

New font, new fengshui biggrin.gif
joshhd
post Feb 4 2024, 10:08 AM

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QUOTE(zombie24 @ Feb 4 2024, 01:56 AM)
Anybody getting this circled in red on some of your channels?

user posted image
*
QUOTE(pokemon @ Feb 4 2024, 08:46 AM)
2 discovery channels have this extra thingy that disturb the visual experience.
Assthrow still sleeping.
*

Oh, now I think back, I remember I saw this 2 thingy also, but I don't remember which channel was it...
Btw now I tune to ch 552 and 553, the 2 thingy isn't there.
joshhd
post Feb 4 2024, 07:45 PM

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QUOTE(pokemon @ Feb 4 2024, 02:36 PM)
Is ch549 Love Nature 4K, a fake 4K channel?
*

It is a 4K channel. What makes you think it's fake?
joshhd
post Feb 4 2024, 10:28 PM

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QUOTE(pokemon @ Feb 4 2024, 09:48 PM)
The video output is is not 4K HLG like ch 805.
*

That channel is not in HDR since the beginning. It's only SDR.
joshhd
post Feb 4 2024, 10:47 PM

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QUOTE(pokemon @ Feb 4 2024, 10:37 PM)
My auntie just called me her assthrow got problem.
Once her son watches ch805 and 549, she cannot watch assthrow on her PVR.
How come?
*

Is your auntie still using Quad LNB? Or is there any cable splitters being used in between the connection to the astro boxes?
joshhd
post Feb 4 2024, 11:33 PM

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QUOTE(pokemon @ Feb 4 2024, 11:04 PM)
I saw the LNB is changed to single type with splitter used between the astro boxes.
*

Alamak... Did the installer give the Quad LNB to you or your auntie to keep it, or the installer took it with him?

On your Ultra Box, try change the LNB Setup to "DCSS" and check if you can watch ch 549 and 805 now.

If cannot, call the installer and ask him to come back and change it back to the previous Quad LNB or DCSS LNB.

Remember, if the LNB type used is a Universal LNB with only single output (also known as Single LNB), then you shouldn't use any cable splitter at all, or else this signal conflict between low and high Ku band frequency will happen.

This post has been edited by joshhd: Feb 4 2024, 11:36 PM
joshhd
post Feb 5 2024, 12:55 AM

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QUOTE(pokemon @ Feb 4 2024, 11:56 PM)
I think the installer took the quad lnb and provided universal LNB because when he installed the dcss lnb, some channels in PVR cannot be watched.
I think I need to call to assthrow to get a report number right, else the installer won't come?

For me, i have only one decoder, so I use DCSS lnb no issue.
*

because when he installed the dcss lnb, some channels in PVR cannot be watched.
Exactly what are the channel numbers that you're getting SCNA?
When DCSS LNB is used, then the LNB input type settings on the PVR box must change to DCSS as well. You shouldn't remain the settings as "LNB" on PVR box. So was it correctly configured?

If can't use DCSS LNB, then you should continue using the Quad LNB instead. 1 cable connect to Ultra Box, 2 cables to PVR box, and the remaining 1 cable remain unconnected. No cable splitters please.

You call the astro installer to come first. If he don't want, then contact customer service.

For me, i have only one decoder, so I use DCSS lnb no issue.
Your auntie's house now has 1 Ultra Box and 1 PVR box connected to the satellite dish, correct?
Then should check at your auntie's house there, not yours.

The installer should never use a cable splitter if the LNB used is a Universal LNB, unless you don't mind this signal conflict issue to happen. if it's DCSS LNB or SatCR then it is fine.
joshhd
post Feb 5 2024, 07:09 PM

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QUOTE(pokemon @ Feb 5 2024, 01:49 AM)
Thanks for your reply.
I thought the installer installed dcss lnb but he said the PVR decoder cannot get some channels iand hence, he changed to universal lnb.

You mean if using dcss lnb and using splitter then can all the signal and watch all both pvr and ultra box?
*

By right, yes correct.
joshhd
post Feb 6 2024, 10:50 AM

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QUOTE(pokemon @ Feb 6 2024, 09:37 AM)
The money from SST increase doesn't benefit assthrow right?
*

If there's SST increase, the money goes to the government, not the service provider.

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