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 Astro Version 13A, All about Astro Malaysia offerings

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joshhd
post Aug 7 2023, 06:12 PM

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QUOTE(peter32 @ Aug 7 2023, 05:38 PM)
May I know what is the Astro phone number that we may receive when they try to send us info, either from technical support or spam.

I could have block their number when I received ads call, but now I am expecting to receive relevant info from their technical support, but never seems to have arrived.
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I notice that their website has a chatbot function now... Can tap the pink colour chat icon on bottom right corner.
https://product.astro.com.my/tv
You send the word "live agent", and then select Technical Support.
Try follow up your technical enquiry there instead.
joshhd
post Aug 7 2023, 08:32 PM

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QUOTE(peter32 @ Aug 7 2023, 07:27 PM)
Thanks, you mean the whatsapps auto reply ? It does not seem to recognise Live agent command.
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No, not WhatsApp one.
It's the Astro website's chatbot https://product.astro.com.my/tv
joshhd
post Aug 15 2023, 01:21 PM

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QUOTE(asellus @ Aug 13 2023, 07:50 AM)
is it possible to subscribe to only Primary Pack + Learning Package? Cannot seem to customize the package in Astro website.
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I think should be able to... Are u new customer or existing Astro customer?
joshhd
post Aug 15 2023, 01:26 PM

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Astro secures RM400mil term loan facility from SMBC
https://www.thestar.com.my/business/busines...ility-from-smbc
QUOTE
KUALA LUMPUR: Astro Malaysia Holdings Bhd’s wholly-owned subsidiary, Measat Broadcast Network Systems Sdn Bhd, has secured a term loan of RM400mil from Sumitomo Mitsui Banking Corp (SMBC) (M) Bhd on a clean basis.

In a statement, Astro said the term loan is available for multiple drawdowns, with the first drawdown to be made within three months from the date of the facility agreement.

“The facility shall be fully repaid in four years from the date of the first drawdown with a one-year option to extend.”

Astro said the purpose of the term loan is to finance the costs relating to the production, purchase and licensing of content, programme or channels and its purchase of set-top boxes, including the settlement of vendor financing.

The pay-TV operator added that the financing facility will also be used for capital and operating expenditure and to refinance the existing term loan facility of RM380mil that was obtained on Aug 9, 2018.Separately, Astro said it had brought civil claims in the Kuala Lumpur High Court against two food and beverage (F&B) outlets after gathering evidence that they were streaming and showing pirated Astro content to customers at their premises.

According to a statement, the F&B outlets are Restoran Jamal Mohamed & Sheriff in Petaling Jaya and its owner; and SDP Bistro in Taman Molek, Johor Baru and its owners.

“Astro was subsequently able to secure from the High Court a declaration that the outlet owners’ acts of screening and showing Astro copyrighted content to the public in their business premises without Astro’s consent or licence was an act of copyright infringement pursuant to Section 36 of the Copyright Act 1987.

“The two outlets and their owners have admitted their misconduct and ceased from infringing the Astro copyrighted content. Restoran Jamal Mohamed & Sheriff has also committed to a legal Astro subscription.”

In a separate case, Astro said the directors of Robataya Sdn Bhd, who owns Scotsman Yakatori Bar in Petaling Jaya, have issued a public apology to Astro for showing unauthorised Astro content, after being issued a cease-and-desist letter.

“Robataya Sdn Bhd has entered into a settlement agreement with Astro, admitting to its wrongdoing and signing up to a legal Astro subscription.”

joshhd
post Aug 16 2023, 01:21 AM

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QUOTE(Qash-M @ Aug 15 2023, 07:58 PM)
Also ch.307 would be cease this 27th.
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QUOTE(pokemon @ Aug 15 2023, 08:23 PM)
Can cease as it is worthless to watch too.
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QUOTE(izwanikhsan @ Aug 15 2023, 08:43 PM)
What is channel 307? Astro rarely update their Chinese channels offering
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QUOTE(Low Li Hao @ Aug 15 2023, 09:31 PM)
Channel 307 is Astro Shuang Xing and the content will moved to Astro Quan Jia HD on 28 August 2023.
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QUOTE(doubleM2 @ Aug 15 2023, 11:31 PM)
Same fate as Wah Lai Toi I guess, Shuang Xing would be transitioned as an On Demand channel, or simply ceased altogether.

Astro Quan Jia will be Astro QJ on Aug 28, 2023.
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Astro's Malaysian Chinese customers now has added one more new reason to downgrade or terminate Astro sweat.gif
joshhd
post Aug 16 2023, 10:28 AM

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QUOTE(Iptvfan @ Aug 16 2023, 08:31 AM)
Any price reduction? If not then is not fair. Reduce or replace channels with lower quality channel then price still same then watch more ads? I dont understand.
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For their point of view, since they don't usually increase price by adding new channel, therefore they don't decrease price by ceasing channel too. Channel replacement isn't guaranteed, and it is up to pay TV providers to decide. This isn't something that only happens to Astro...

Can't really consider TVB Magic as a channel targeted for Malaysian Chinese audiences. That one is simply a rojak channel targeted for mass audiences.
joshhd
post Aug 17 2023, 11:37 PM

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You read the news. Astro offers VSS to its employees, and then Astro applied loan of RM300mil from bank. What's next?
Well, since they gonna lose a lot of their staffs, so who's gonna do the job?
Therefore, you will lose some of its in-house channels very soon.
I got a pretty detailed information from a "trusted source" biggrin.gif so allow me to share this early news to you guys:

Channel Cessation and Consolidation Exercise

Astro Shuang Xing (CH307)
- This channel will cease on 27 August 2023 @ 11:59pm

Astro Quan Jia HD (CH308)
- This channel will rename to Astro QJ from 28 August 2023 @ 12:01am.
- Channel number remain unchanged at CH308

Astro Xiao Tai Yang (CH304)
- This channel will cease on 3 September 2023 @ 11:59pm
- Astro Xiao Tai Yang content will become 'On Demand-only' from 1 September 2023, just like what happened to Astro Wah Lai Toi.
- Astro AEC (CH306) will have dedicated Astro Xiao Tai Yang timeslot from 21 August 2023 (i) Weekdays: 10am to 11am; (ii) Saturday: 10am to 10:30am

PRIMEtime (CH704)
- This channel will cease on 4 September 2023 @ 12.01am

Showcase Movies (CH413)
- This channel will rename to SHOWCASE from 28 August 2023 @ 12:01am.
- This channel will no longer a 24/7 movie channel. Selected locally-produced and international TV shows will be shown on the channel as well.

Astro Tutor TV (CH601)
- Astro Tutor TV SK (CH601) will cease on 4 September 2023 @ 12.01am, while Astro Tutor TV SPM (CH603) will rename as 'Astro Tutor TV' at the same time.
- After the cessation, both primary and secondary school syllabus subjects, plus some other educational programmes, will be shown only on that one remaining Astro Tutor TV channel, CH603.
- There will be dedicated timeslots for pre-school, primary school and secondary school related programmes.

Astro Best
- Astro will migrate/merge/consolidate Astro Best movie rental platform to become only Astro First. Which means, all the latest English, Hollywood movies, that were supposed to be on Astro Best, will be on Astro First for good, starting 23 August 2023.
- Say goodbye to Astro Best's price of RM12 per movie. Since it is now on Astro First, so the English movies will be RM15 as well, same as any other Astro First movies. Price may differ if there is some promo or bundles or something.
- That also means, Astro Best portal (CH 481) will be ceased as well. There will only be Astro First portal (CH 480) moving forward.

Timeline
23 Aug 2023
Astro Best Astro First

28 Aug 2023
Astro Shuang Xing
Astro Quan Jia HD Astro QJ
Showcase Movies SHOWCASE

4 Sep 2023
Astro Xiao Tai Yang
PRIMEtime
Astro Tutor TV SK
Astro Tutor TV SPM Astro Tutor TV

Any rebate/discounts/replacement?
I didn't mention anything about rebate or discounts or replacements, so that means no.
joshhd
post Aug 18 2023, 10:21 PM

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QUOTE(pokemon @ Aug 18 2023, 10:36 AM)
Assthrow contract is auto-renewed. Not much difference if you are not alert.
To terminate assthrow a lot of T&C.
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If don't like contract auto renewal, then take the 0 month contract option, so that you can request to terminate anytime, and no need to worry about early termination fee whatsoever.
QUOTE(Zot @ Aug 18 2023, 11:13 AM)
Auto renew is for new subscribers only? I've seen my brother contract has expired with no renewal. He was able to terminate immediately without hassle.
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Your brother is probably was on legacy pack that doesn't have contract auto renewal.
QUOTE(pokemon @ Aug 18 2023, 11:40 AM)
If you are not under the legacy subscription, it will be auto-renewed.
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...only if you take either 12 or 24 months contract option.
QUOTE(nexona88 @ Aug 18 2023, 03:06 PM)
Best is to be with legacy plans package if u don't need those Disney+ or Netflix
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If you're on legacy packs that has Movies Pack, you're eligible for Disney+ Hotstar, remember?
joshhd
post Aug 19 2023, 11:01 AM

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QUOTE(Iptvfan @ Aug 19 2023, 10:46 AM)
I remember that time force everyone in movie pack pay RM5 extra. Is FORCE. Lol. Big huuhaah then.
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Yes correct. Force every Movies Pack customers to become eligible for Disney+ Hotstar app, by imposing RM5 hike, regardless whether you would use it or not.
joshhd
post Aug 19 2023, 09:35 PM

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QUOTE(jianwei87 @ Aug 19 2023, 04:36 PM)
Any promotion for Astro recently? Currently I'm subscribe Super Sport Pack 3 which monthly around RM195, planning to downgrade, I need AOD, Sport, if possible can addon Movie.
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Monthly around RM195? That sounds like you're on Super Pack Plus 3, which costs RM187/month (RM193.98/month after 6% tax), am I right? Do check your Astro bill just to be sure.

You may consider "Premium Pack 1". It has both Sports & Movies.
Price is RM129.99/month (24 month auto renewal contract) or RM154.99 (0 month contract).
If you want Astro AOD, then add another RM14.99/month for Chinese Favourites add-on, where you'll get full access to all Chinese channels from CH300 until CH354.

If you don't want Movies, then you may consider subscribe only to "Sports Pack".
Price is RM99.99/month (24 month auto renewal contract) or RM114.99 (0 month contract).
Same thing also, add another RM14.99 for Chinese Favourites if you want Astro AOD and the rest of Chinese channels as mentioned earlier.

You can switch to the new Astro pack at https://myastro.astro.com.my
joshhd
post Aug 22 2023, 12:47 PM

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QUOTE(The.Lucas.DaY @ Aug 21 2023, 02:44 PM)
source: https://www.chinapress.com.my/?p=3570175
Buat hal lagi

» Click to show Spoiler - click again to hide... «

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Refer this:
https://forum.lowyat.net/index.php?showtopi...ost&p=107934565
QUOTE(nexona88 @ Aug 21 2023, 05:52 PM)
Price also increase to rm15

Same like Astro First 😏

More $$$ for them
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Increase movie rental price to get more revenue biggrin.gif
QUOTE(nexona88 @ Aug 22 2023, 09:55 AM)
Just realized got 2 pop up channels in astro..

Ch 100 - Merdeka related

Ch 400 - Ultraman content

👌

Ch100 - it's rojak recycle content from existing channels...
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Because it's Merdeka month... Pop up channels is just successful 🤷

Also, English subtitle option is there on Ultraman CH400, but no subtitle appears at all... dry.gif
joshhd
post Aug 22 2023, 09:53 PM

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QUOTE(nexona88 @ Aug 22 2023, 01:01 PM)
not enough staff to do subtitling  devil.gif

all VSS already
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Usually they get the subtitles from content provider, not Astro staff doing it (unless maybe if it's their own produced shows). According to linkinstreet, English subtitles will appear normally only if you stream that show or movie via On Demand library.
So something wrong somewhere with their linear TV's subtitles configuration... hmm.gif
QUOTE(linkinstreet @ Aug 20 2023, 07:30 PM)
A pity that it said it has English subs, but the subs is not available unless you are watching it On Demand. :V
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QUOTE(The.Lucas.DaY @ Aug 22 2023, 04:31 PM)
What is actually 'On Demand-only'? Previous Wah Lai Toi ceased and become tvb drama HD channel. How to watch this channel after 3 Sept?
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Basically means, although the TV channel Astro Xiao Tai Yang will be gone for good, but moving forward if you stream Mandarin children programmes via On Demand, you will still see Astro Xiao Tai Yang branding and channel logo.
joshhd
post Aug 22 2023, 10:12 PM

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QUOTE(CSNG8586 @ Aug 22 2023, 05:53 PM)
FYI, from 18.08.2023, who subscribe platinum pack will get SPORT EXTRA PACK without additional cost
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QUOTE(nexona88 @ Aug 22 2023, 07:39 PM)
The additional pack is for how long?? I mean just for 24m or until u terminate your astro subscription?
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The info that I got is, Sports Extra is now included as part of Platinum Pack for free and permanent to all Platinum Pack customers. For Platinum Pack customers who previously added Sports Extra add-on separately, you'll see a RM19.99 bill reduction on your following bill.
QUOTE(Iptvfan @ Aug 22 2023, 07:37 PM)
mean platinum pack at slighty over Rm200/mth still don't get everything??
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Unlike Unifi TV.... Yeah, I know what you mean... 😶
Since Sports Extra is now part of Platinum Pack, so the remaining things that you don't get is all complete Asian Favourites.

Currently there's 4 Asian Favourites selection, which you can choose: Viu Premium, Indonesian Favourites, Chinese Favourites, Indian Favourites.

Platinum Pack is one of the Astro packs that includes 1x Asian Favourites of your choice for free. If you want to add subsequent Asian Favourites, then you'll need to pay extra.

Which means, imagine if you want both Chinese Favourites and Indian Favourites, so you'll need to pay extra RM14.99/month for either one of them.
joshhd
post Aug 25 2023, 09:49 PM

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I found out that apparently they have somewhat "revamp" their feedback form, and it gives you the option of "I wish to terminate my account".
https://support.astro.com.my/feedback-form
user posted image
Perhaps, for those who've been wanting to terminate Astro account, but after pressing '4' for ‘Account Disconnection’ option when calling their customer service, the wait is just endless, maybe can try submitting this feedback form now? hmm.gif

But, if you eventually get an email reply from them after submitting the form, saying that you must call their hotline to proceed with account termination regardless, then good luck la. sweat.gif biggrin.gif
You know what to do next.
joshhd
post Aug 26 2023, 12:00 AM

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QUOTE(Feliex @ Aug 25 2023, 10:20 PM)
Josh want ask you, now Astro can customise the package or not? Those package on website no have my perfect choice.
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If you want to upgrade your package, do it on https://myastro.astro.com.my/ instead.
joshhd
post Aug 26 2023, 08:33 AM

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QUOTE(pokemon @ Aug 26 2023, 01:47 AM)
What for so susah?  Just complaint to MCMC can get fast response from Assthrow.
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Eh? True also oh... 🤣🤣

Cuz I was thinking whether if there's a better way to request termination easier without having to call their customer service, and I thought that I discovered a new method that they quietly made it available for customer to use it... sweat.gif
After all, a simple request like customer asking for termination shouldn't be "a big dispute" that have to go through MCMC...

And then now I remember, if go through Astro directly, for sure you'll face all sorts of obstacles from them. And the reason they deliberately make it difficult for customer to terminate isn't surprising, considering that its financial performance isn't performing that well, company offers VSS to its employees, and they getting a big loan from bank... So they'll do whatever it takes for damage control, even if it is not customer friendly.
They might tell you that they are a customer centric company, but that doesn't mean that same rule applies with it comes to money.

So turns out going through MCMC is still the best shortcut since forever 🤷
joshhd
post Aug 26 2023, 05:20 PM

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QUOTE(pokemon @ Aug 26 2023, 10:32 AM)
Yes, we should go thru the easy way and not letting Assthrow to torture us if anyone wants termination.
How badly is VSS?
Getting latest big loan meaning their cashflow is no longer sustainable.
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They got bank loan amount of RM400mil:
https://forum.lowyat.net/index.php?showtopi...ost&p=107914567

The "sad" thing is, they're trying hard to make as many customers to stay by deliberately making it difficult to terminate its services, so that to slow down or reduce the impact of worsening financial performance.
joshhd
post Aug 26 2023, 11:28 PM

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QUOTE(Iptvfan @ Aug 26 2023, 06:46 PM)
From some fb post unifitv will launch 4 hbo channel in 1 sept. All unifi tv sub can watch for free for 1 month. No hbo go app. The app only come 1 oct when hbo will be part of the ultimate packs. No price increase.

If unifitv can score epl from 2025 bidding then azzterooo really have to think hard hard.
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Last time we always hear TM Hypp TV (now Unifi TV) can't carry HBO channels because of exclusive license by Astro.
But soon, it'll be available on Unifi TV... sweat.gif
That's good news actually... But then, it is somewhat a little "too late" now, since the global trend these days are more towards streaming rather than linear TV channels... sad.gif
But still, better than never offer the channels at all 🤷

If EPL would to made available to Unifi TV someday, I guess it'll be similar like how 2 of Astro SuperSport channels was made available to Hypp TV (now Unifi TV) back in 2013 until around 2016.
https://www.lowyat.net/2013/11236/astro-and...nts-for-hypptv/
And it's likely going to be separately chargeable and wouldn't be included as part of Unifi TV's existing Ultimate Packs for free. That's just my guess sweat.gif

If that would to happen, then maybe it would be similar like the Singapore cross-carriage measures, which happen between Starhub TV and Singtel TV.
joshhd
post Aug 27 2023, 09:04 PM

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QUOTE(yongtjunkit @ Aug 27 2023, 07:55 PM)
Hi, does Astro reconnection fees applies to an active account(paid on time) but the Astro decoder is off for a long time till need to WhatsApp Astro to “update the list of service” error code: WAFT
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Reconnection fee is only applicable if your Astro account is somewhat being deactivated and you want to re-activate the account again.

If you see We Apologise For The Service Interruption message (Code: WAFT), especially when your Astro box is either power off or didn't receive Astro satellite signal for too long, that means you'll need to refresh your Astro smart card. It has nothing got to do whether your Astro account is active or not, and this can also happen to NJOI boxes.

You can refresh your Astro smart card on My Astro after logging in to your Astro ID:
https://myastro.astro.com.my/account/tv-pack/main-room/

Otherwise, WhatsApp "REFRESH" to +60395433838.
Before you proceed with the refresh, please double confirm your Astro smart card number.
joshhd
post Aug 27 2023, 10:52 PM

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QUOTE(yongtjunkit @ Aug 27 2023, 09:53 PM)
I see, by any chance do you know if I left the decoder unplug for a while, how long would it take to show the “We Apologise For The Service Interruption message (Code: WAFT)”?
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I'm not sure exactly how long it takes for the WAFT message to appear, but as a general rule of thumb, maybe power it on for about 30 minutes at least once in every 2-3 weeks, and make sure with satellite signal of course.
If the Astro box has no satellite signal connection, then it is the same equivalent as you power it off.

Otherwise, you leave it standby mode 24/7, or you manually refresh the smartcard again if you so happen power it on after few months later.

This post has been edited by joshhd: Aug 27 2023, 10:53 PM

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