You can do your own calculation by following the formula here: https://support.astro.com.my/question/how-a...-fee-calculated

Haih, I know Astro don't want customers to leave, but that doesn't mean making customer's life difficult is the right thing to do...

If this continues, it will only instil further hatred towards the brand
For those who is determined to end the service for good:

Nah... What I see is usually when they have "system upgrades", their billing and purchases will be temporarily unavailable. They do it late night due to lower traffic mah...

They've been doing system upgrades many times in the past, yet I don't see anything that benefit us also.

Astro tie-up with WBD seen as a positive move
https://www.thestar.com.my/business/busines...a-positive-move

Okay, people are talking a lot about Astro on the Internet now, and it's pretty trending too

Can describe more on what you mean your PVR box is "down"?
Got any error message or picture can share here?
Terminate because of?

Error Code 97? What the heck is that?? 🤨🤨🤨 I never see this before...
Have you tried the clear NVRAM method?
https://support.astro.com.my/question/refre...-hd-enabled-box

If you're using Ulti or Ultra Box, you can restore factory settings and then select "IPTV Plug & Play (self-install)".

Will they also provide home phone?
Nope. Once you terminate or transfer from Unifi to other ISP, you will lose your house phone number too.
As of now, Astro Fibre does not offer home phone service.
So what package have you decided to proceed on?
Astro Fibre? How about the Astro TV pack?

It doesn't work that way, kkm.
If their satellite is down, that means Astro service in entire Malaysia will be down.

You're still getting Service Currently Not Available (SCNA) error?

Technically, it's not a "contract". Read this for more info:
https://forum.lowyat.net/index.php?showtopi...ost&p=106843528

Tip: I found out that Zee5 app on Ulti/Ultra Box supports up to Full HD and Stereo audio only, similar to Disney+ Hotstar app on Ulti/Ultra Box.
So if you want to enjoy Dolby Atmos and 4K HDR streaming quality on Zee5, please use the Zee5 app on your own Android TV OS device.

In conclusion, due to its hardware/software limitations, all streaming apps you see on Ulti/Ultra Box are limited up to Full HD and Stereo audio only, except the Netflix app.
Netflix is the only streaming app on Ulti/Ultra Box that supports Dolby Atmos and 4K UHD playback.
So do manage your expectation ya.

Because Ulti/Ultra Box isn't like Unifi Plus Box which is running on Android TV OS.
Ulti/Ultra Box is running on Linux which I'm sure it is a custom made proprietary OS. My best guess why they still go ahead with proprietary today is either because of legacy security/encryption related, or maybe it's due to contract/agreement related at the mercy of the hardware/software vendor, or both.

I was told that I can get fiber with base package + Tamil + movie package (for the other two Tamil movie channel)
Is that right?
Yes, correct. Here's the breakdown:

Movies Pack RM94.99 + Indian Favourites RM14.99 = RM109.98 + 6% SST = RM116.58

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Since you mentioned you've got Netflix, assuming that you are the owner of the account (not shared) and if you want bundle it with Astro subscription, here's how much it cost:

Movies Plus Pack RM129.99 + Indian Favourites RM14.99 = RM144.98 + 6% SST = RM153.68

With the price above, you'll be getting Netflix Standard (2 screens, Full HD) plan. If you want Netflix Premium (4 screens, 4K UHD) plan, just topup another RM9.43 (RM10 after SST).
------------------

For Astro Fibre, 50Mbps is RM99, 100Mbps RM129, 500Mbps RM189, 800Mbps is 249Mbps.
If you bundle Astro Fibre with Astro TV subscription, you might get additional monthly rebate.
To get confirmation on the price, I suggest contact Astro sales for more info on this, since their promos are constantly changing, hence amount of rebates/"freebies" will also be different too.

Also, at the new place, will they pull the wire for satellite for me? Or do I need to do it myself? I saw there existing wiring there but it's not at the location I want.
If that's the case, just tell the installer to lay new satellite cable for you, and pretend that existing wiring there doesn't exist.

You mean this ad?
"Upgrade for free", and they put the most important keyword so small
So let me highlight it bigger for you guys:


This post has been edited by joshhd: Apr 30 2023, 09:50 PM

It seems that their social media team are totally clueless about this offer

Imagine that Astro CS staffs themselves don't even watch Astro like us, hence they're not aware of such offer at all.
And they don't even bother to ask around their colleagues? If their colleagues don't even know, then they should bring it straight to the higher management for answers.
Even the phone number 03-74908101 is there, they should know which department to refer to.

This post has been edited by joshhd: May 1 2023, 02:15 PM

At this point, I believe all of us already know very clear that Astro is desperate of don't want any more customers terminating Astro.
So just be "nice" when you explain why you want to terminate Astro, and I'm pretty sure they will propose some churn offers to you, such as RM___ rebates for XX months and/or free preview of _____ pack for XX days/months.

Of course, don't give reasons that would discourage them from proposing churn offers to you, especially if you tell them that you despise/resent Astro very much.
You can made up your story and try to sweet talk by saying things like "I really still want to continue Astro, but my financial is kinda tight now..."

This post has been edited by joshhd: May 1 2023, 02:30 PM

I compare the EPG for Zee Cinema channel between Singapore's Starhub TV versus Zee5 website versus Astro website,
the one shown on Astro is completely different.

So yes, Zee Cinema channel on Astro is Malaysia feed.
Aiyoyo... Typical censorship guidelines la... Nothing surprising also...
chuppachop Does the Zee Cinema channel on Starhub TV, doesn't censor those stuff mentioned by nexona88?

This post has been edited by joshhd: May 1 2023, 03:29 PM

According to their T&C, yes, they have the right to tell you to return the Astro box upon service cancellation, including the smart card/SIM card.
The CS agent will advise you accordingly if you need and how to return the equipment.

But in reality, it depends. Sometimes they do let customer keep it.
If you want to keep your Astro box upon cancellation (probably due to sentimental value), try lying telling them "I want to keep the box, so that I can use back the same box if I want to continue Astro service in the future."

Of course logically speaking, don't expect them to let you keep the Astro box especially if you terminate before contract ends or your Ulti/Ultra Box is barely 1 year old, or you tell them you're migrating to other country.

Yeah. Imagine if Astro assign installer to come over and collect the equipment, they will need to pay the installer too.
Or, if Astro tell you to walk in to service centre to return the equipment, that means you need to waste your time and money (e.g. car petrol) to go all the way there to return the equipment.

Might as well, if they let you keep, then just keep.
After some time, who knows Astro's winback team might call you and offer you RM___ rebate for XX months and/or free preview of ________ Pack for XX months/days.
At least give them hope mah

Or you can send it to the e-waste bin:
https://support.astro.com.my/question/how-d...astro-equipment