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 Astro Version 13A, All about Astro Malaysia offerings

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joshhd
post Feb 22 2023, 04:56 PM

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QUOTE(GAT @ Feb 22 2023, 12:12 AM)
So wont loading at middle of play?
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QUOTE(linkinstreet @ Feb 22 2023, 07:03 AM)
Was using Astro GO in the office, and some channels were having issues. Office firewall shows some were using a new url and were not in our whitelist.  sweat.gif
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Oh? hmm.gif Notice any improvement on the streaming performance whatsoever on the new URL or something?
For me so far, I see like no difference.... sweat.gif
joshhd
post Feb 22 2023, 05:30 PM

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Eh, since when RTM Okey, TV1 and TV2 channels is added to Sooka? blink.gif blink.gif
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joshhd
post Feb 24 2023, 09:31 PM

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QUOTE(westlife @ Feb 24 2023, 12:27 PM)
Anyone knows what is the model of the power adaptor for this? I could not power on this, not sure if it is the box that is having prob or the power adaptor.

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QUOTE(jusbella @ Feb 24 2023, 02:16 PM)
Try replace power adapter first see problem still there or not.
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QUOTE(westlife @ Feb 24 2023, 02:19 PM)
Yes that’s why I need to confirm what power adaptor it is. Becos I tried with my parents house’s njoi box adaptor it is not the same.
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As you can see the "12V" and "4A" indicator on your picture provided, then usually those universal 12V 4A power adapter should work fine.
Here are some examples of power adapter you may use (proceed at your own risk):
https://shopee.com.my/-READY-STOCK-CCTV-LED...0a-83326af3c265
https://shopee.com.my/AC-DC-12V-Power-Adapt...cf-32a191bb077c

Or if you want to be "safe", find those Astro installer/technician that sells the Astro branded power adapter for the PVR box model you're using.
Based on the picture, it is PVR box, also known as DMT5.
QUOTE(westlife @ Feb 24 2023, 05:39 PM)
thanks a lot.  tongue.gif  the njoi one has a much smaller connector than this one.
haha. seriously speaking i never watch astro at all. i only want to check if this box is still working that i can pass to my parents to watch the free channels for astro.

i had converted this box to njoi box that can watch free air channels only. that time i paid one time fee of rm50 to do it.
not sure if this box is still working becos it cannot be powered on. not sure if it kena lightning strike or just simply becos the power adaptor spoiled or what.  blink.gif

my parent house's njoi box kena lightning strike and spoiled. to buy a new one needs rm300.
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Based on what you said, it seems to me that this box has not been powered on for more than 1 month, right?
If yes, once you manage to power it on, you will see "please insert correct smart card (S14)" error, and then a while later, you will see "We apologise for the service interruption" message.

If this happens, you'll need to refresh the smartcard first. Just follow the on-screen instructions to send a SMS to refresh the smartcard, or you can install My NJOI app on your phone, enter the smartcard number, and then tap Settings>Refresh Smartcard>REFRESH.
Once it is successfully refreshed, then you'll able to view the channels.
QUOTE(jusbella @ Feb 24 2023, 04:10 PM)
Time to upgrade to Ulti / Ultra Box smile.gif
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Try to "revive" the PVR box whenever possible first... Because Astro PVR box is considered a "rare item" now biggrin.gif biggrin.gif

This post has been edited by joshhd: Feb 24 2023, 09:34 PM
joshhd
post Feb 26 2023, 05:57 PM

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QUOTE(Qash-M @ Feb 26 2023, 08:35 AM)
ch.120 Goshop would be ceased at 11.59pm 28th Feb, and also ch.150 which being its dupes for awhile.
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Bye bye Go Shop, you won't be missed.
joshhd
post Mar 2 2023, 09:42 PM

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QUOTE(wakalah23 @ Feb 28 2023, 10:51 AM)
Is Astro broadcasting F1 2023?
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https://www.lowyat.net/2023/293066/bein-spo...ights-malaysia/
QUOTE(The.Lucas.DaY @ Feb 28 2023, 11:04 PM)
Likely no F1 4K as well sad.gif
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What makes you think that way? hmm.gif
QUOTE(linkinstreet @ Mar 1 2023, 10:55 PM)
So there is a price hike for Bein Connect. I wonder if Astro will retain it's sports pack price or will also rise it since it includes Bein Connect
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QUOTE(Qash-M @ Mar 1 2023, 11:39 PM)
Most probably would retain, but probably be adding more ads than currently. hmm.gif
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QUOTE(nexona88 @ Mar 1 2023, 11:41 PM)
Well...
Looks like astro would pass the cost to subscribers...

They not doing charity....
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QUOTE(nexona88 @ Mar 2 2023, 12:02 AM)
Just my personal opinion

Astro might have different plan instead...
Bundle with some others to "cover" the cost increase... Who knows... They being creative nowadays in how to milk subscribers...
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You guys forgot that last month Astro just increased price by RM10/month or RM5/month for those who newly subscribes to Sports Pack or Premium Pack 1 respectively? sweat.gif
But yeah, that one is mainly because of Liga Malaysia...
Here's a refresher:
https://forum.lowyat.net/index.php?showtopi...ost&p=106573625
https://support.astro.com.my/question/what-...9-february-2023

Or maybe beIN increase its price if you subscribe their standalone beIN Sports Connect subscription, hence it indirectly encourages you to subscribe TV bundles from pay TV providers like Astro and Unifi TV instead.

This post has been edited by joshhd: Mar 2 2023, 09:44 PM
joshhd
post Mar 2 2023, 09:47 PM

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QUOTE(linkinstreet @ Feb 28 2023, 10:08 AM)
Actually I just noticed Astro actually blocks installation specifically on the Google Chromecast 4K. My meecol devices can find and install them tho

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QUOTE(xxxgkssixxx @ Mar 1 2023, 12:19 AM)
Any idea why only support 4K device? I thought the smart tv multiroom only can stream in 1080p?
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QUOTE(jusbella @ Mar 1 2023, 08:39 AM)
No idea. Maybe the apps design to use 4K resolution, imagine if apps design for 4K resolution and use in 1080 resolution then the HDMI cannot broadcast to TV or other compatibility issue will occur.
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Just download the APK for the Astro Smart TV app, and then sideload it. End of story.

After all, their Smart TV app aren't officially meant to be installed on TV boxes/sticks, even with those Google-certified and/or Widevine enabled ones.
I guess is because they don't want to "hold accountable" for app installations that aren't from LG, Samsung, Sharp, Sony Android TVs.
joshhd
post Mar 2 2023, 10:10 PM

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QUOTE(arkana @ Mar 2 2023, 07:28 PM)
Hi just want to check Astro recently change they payment cycle to 25days but invoice period 30days. (Example: previously payment due on 28th of every month but now payment due on 23th of every month).

Can they ask the payment earlier although invoice period is 30days.

All this while I'm be paying my Astro bill on 28th of every month but last month I paid my bill on 29th Jan.

Today when I check the latest bill .. I was charged with reconnection fees of RM20. Although I'm very sure I'm able to watch my Astro during the period of 28Jan to 31Jan.

Have anyone encounter this issue before although payment delay 1 day from invoice period.
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QUOTE(arkana @ Mar 2 2023, 07:37 PM)
Astro decided to charge me RM20 reconnection fees although I paid my last month bill on 29Jan. All this years I'm been paying my astro bill 28th to 30th every month.

This given me more reason to terminate Astro since I already terminate my multi room decoder last year.
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QUOTE(nexona88 @ Mar 2 2023, 08:26 PM)
Well better terminate astro subscription then...

They keep changing policy...

Be more happy 😁

While u at it..
Report to Aduan SKMM
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Invoice period is 30 days, but October last year they revised the rule to make everyone's due date to be on 25th day.
https://www.lowyat.net/2022/283105/astro-re...ays-to-25-days/

Why not use auto debit instead, where you wouldn't even experience service disconnection issue like this anymore? Either debit or credit card also can.
Anyway, if you're very unhappy with the RM20 reconnection fee, making noise to them or here wouldn't make a difference, cuz Astro's RM20 reconnection fee rule already exists for decades.
You can file a MCMC complaint instead https://aduan.skmm.gov.my/
joshhd
post Mar 2 2023, 11:21 PM

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QUOTE(linkinstreet @ Mar 2 2023, 10:18 PM)
There was a post in Astro's FB where a customer asked Bein and they said for Malaysia, F1 would only be on Unifi TV but not for Astro. There is still tomorrow, but the TV guide for Astro still yet to list F1 for Bein Sports 1, and there is not even a pop up channel if it's not shown on Bein 1
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QUOTE(The.Lucas.DaY @ Mar 2 2023, 10:28 PM)
So beIN channel 817-819 is fake beIN is it, and i don't see F2 matches neither  hmm.gif  hmm.gif

Better just unsubscribe and join other cheaper sport plan
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QUOTE(nexona88 @ Mar 2 2023, 10:46 PM)
So it's confirmed no F1 under Astro?

Since beIN sports as rightsholders for the event in Malaysia already replied
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QUOTE(Iptvfan @ Mar 2 2023, 10:49 PM)
Azzreeroo cannot afford not to have F1. So sure got. Just now use deeertii trick to nego for last minute rights maybe like how the american nego last minute rights with first week blackout. Standard tactic. How can azzzteeroo not have F1
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QUOTE(linkinstreet @ Mar 2 2023, 10:56 PM)
If you guys are old enough, Astro actually did this with the Champion's League a few years back (5 or 6 years ago? I forgot). They were adamant on saying UCL was too expensive for them, but quickly signed an agreement with Bein after that
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Astro's official reply right now is still:
QUOTE
Unfortunately we do not have any info yet on Formula 1. Stay tuned for our updates if good news coming.

Astro is the Home of Sports, but (maybe) without F1?
Astro Sports Pack also gives you the suspense where you wouldn't know they might eventually offer F1 live matches to you or not. Indeed it is a unique selling point that Unifi TV don't have.
Subscribe to Sports Pack today for RM81.99/month for 18 months. This price applicable for new customers only. Existing customers can cry.
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joshhd
post Mar 2 2023, 11:29 PM

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user posted image
QUOTE
Hi there! At this point in time, our F1 coverage in Malaysia will only be available on beIN SPORTS CONNECT and UnifiTV.
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QUOTE
Hi there, currently Astro has not confirmed their broadcast arrangement for F1.
Your authenticated log in to beIN SPORTS CONNECT via your Astro account will not be able to access F1 content.


This post has been edited by joshhd: Mar 2 2023, 11:34 PM
joshhd
post Mar 2 2023, 11:42 PM

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QUOTE(The.Lucas.DaY @ Mar 2 2023, 11:36 PM)
But i can access beIN sport channel, thru astro login hmm.gif
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Yes, you can access beIN Sports channels, but that doesn't means they would eventually allow you to access F1 content.
Who knows maybe when the beIN Sports channels is airing F1, they might "replace" the programming into something else, like football or something doh.gif

Well, just wait for tomorrow then...
joshhd
post Mar 3 2023, 05:03 PM

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QUOTE(S34N @ Mar 3 2023, 12:31 PM)
user posted image
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🤣🤣🤣
So last minute LOL.
Good news to all the F1 fans out there then...
joshhd
post Mar 9 2023, 08:19 PM

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QUOTE(linkinstreet @ Mar 9 2023, 06:40 PM)
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Free Viu, but only for three months :V
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3 months? Why not include it in Korean Pack or something? hmm.gif
joshhd
post Mar 9 2023, 11:20 PM

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FREE VIU PREMIUM for ALL Astro Ultra Box Customers
https://promotions.astro.com.my/details/viu
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QUOTE
All active Ultra Box customers will receive a FREE membership to Viu Premium and access the app on their Ultra Box or via the Viu mobile app for three (3) months until 8 June 2023.
After this free promotion period ends, Astro customers may add Viu Premium to their subscription for an exclusive price.
Source: https://acm-cms-assets.eco.astro.com.my/acm...faqs_090323.pdf

Sad, looks that we won't be getting free Viu subscription sad.gif Instead, it mentions "exclusive price" hmm.gif
If compared to Unifi TV's a-la-carte add-on price for Viu, it will be RM5.00 per month.
Meanwhile for Unifi TV customers under Ultimate Pack RM59.90 will get to enjoy Viu for free.
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Source: https://activate.unifi.com.my/ott/lib/faq/faq.pdf
joshhd
post Mar 9 2023, 11:47 PM

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Sooka VIP+Sports Plan Is Now Being Offered At RM34.90 Per Month
https://www.lowyat.net/2023/296065/sooka-vi...ts-promo-price/

Original price from RM41.90, now becomes RM34.90
joshhd
post Mar 13 2023, 07:34 PM

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QUOTE(casper1 @ Mar 13 2023, 07:19 PM)
So just factory reset it?

How about satellite tuning if i want to switch back to satellite later? just copy current parameters?
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Yes, just Restore factory settings.

If it's your first time doing Restore Factory Settings, at least go and remember what is the LNB Type you're using, either is it Universal, dCSS or SAT CR.
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So later when you change back to Satellite, just select that same LNB Type, and then Next Next Next Finish.

Don't worry. It won't trigger account issue on Astro side.
joshhd
post Mar 15 2023, 01:11 AM

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QUOTE(hazim96 @ Mar 14 2023, 11:19 PM)
Is this Primetime channel new logo?

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Oh well... Assuming that if this is true, then yeah, I think this new logo is much nicer and cleaner than the current one. thumbsup.gif
joshhd
post Mar 15 2023, 08:46 PM

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QUOTE(Oltromen Ripot @ Mar 15 2023, 01:36 PM)
This is the update after I called ASTRO, followed up with demanding via SKMM complaint for ASTRO to honour my original contract end-date.
you know that i've been bitching about intending to terminate ASTRO subscription....

TLDR; if you upgrade to 24mth contract, you get subscription discount. I upgraded to Ultrabox and  Premium Pack in Nov/2021.
i add-on Netflix Premium in Jan/2022, which the CS assured does not affect contract dates; afterwhich a system error removed my subscription discount. in order to remedy, ASTRO applied a new contract beginning Apr/2022, with them promising will honour original end-date Nov/2023. Forward to Mar/2023, ASTRO sent 30-days reminder that it will renew contract for another 24mth to Apr/2025, way beyond original end-date Nov/2023. Wasn't this supposed to be 24mth contract?

Why so soon? Why is ASTRO wanting to jam me up further till 2025!? I flipped. "DO NOT RENEW MY CONTRACT."

Surprises:
(1) ASTRO CS - and website - tells differing exclusive tales on when to contact them to NOT renew contract
(a) Call-in - "bila dah lepas tarikh renew tu encik call semula untuk minta kita pinda" (eh, if i ask to change after renewal, wouldn't that breach the new contract by then? i will incur penalty, right? "Tak lah, encik.")
(b) Web - "no later than 30 days prior to expiry"

(2) Pack and decoder are contracted separately. Initially both are same dates, but after repairing my removed discount, both are no longer in sync.

(3) For unknown, NOT-understandable reason, I must renew, cannot decline. Sorry, it didn't occur to me right then to argue the illogical of offering no-contract but at same time insists that renewal is the only option. CS tried to explain that because my decoder is still (correctly) contracted until Nov/2023, I cannot refuse renewal of pack in Apr/2023. Or something about system not allowing to remove the contract. Or something to do with the contracts are cock-blocking each other. Eh, why isn't anyone even looking further to see that my contract is promised to end Nov/2023 and not even supposed to renew Apr/2023? Sorry, my brain stopped listening and stopped attempting to make sense due to the convoluted mess of contractual overload.

(4) CS coaxed me to just let it renew and wait for chance to terminate. Eh, hello, If ASTRO insists that contracts must be renewed, AND you told me decoder and pack are separate contracts, and in my case the start and end dates will always be out-of-sync to each other, when do I get to terminate without getting penalty?

ASTRO contacted me after the complaint. This time I insisted black-and-white inside the SKMM complaint update. Also an email, duly received. (hmmmm.... "content of this email does not constitute promises, legal, obligations" at bottom of email.)

(5) ASTRO can't change the existing contract and dates. Both sides garu kepala why 24mth contract changed in Apr/2022 to only 12mth ending Apr/2023, which resulted in the current complaint.

(6) I cannot avoid from having my contract renewed in Apr/2023. More so because this renewal overlaps with the original contract that was supposed to end Nov/2023. Okay, I do intend to honour my original contract regardless all this crap...

(7) ... but instead of renewing another 24mth per renewal reminder, ASTRO will replace it to 12-months, in mind that I want to terminate and just to cover the original Nov/2023 end-date. I am to contact them few weeks before terminating upon original end-date, for them to administratively prepare and avoid me tripping up the penalty of the residual new 12-mth contract.

(8) ... because contract now changes to 12mth, I lose the amount initially discounted for 24mth (RM25, I think) to only getting RM15 (CS mentioned on call). Also penalty of some amount because change contract. But because this all originates from ASTRO side, ASTRO will do one-time adjustment to cover the differing amount that otherwise I will have to incur until Nov/2023.

Thank you to the ASTRO personnel that contacted me and laid it out in email as black-and-white confirmation.

Sekian karangan saya.

user posted image

» Click to show Spoiler - click again to hide... «

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From what you describe, it seems that Astro's CRM system is pretty lousy? Once a small mistake is made, it'll cause a whole lot of chain reaction that'll trouble many people to fix it?
And since it'll be so tedious to do so, hence they'll just tell you that they'll "honour" the original contract end date, and treat it as "workaround".
But as a customer, you won't feel secure at heart, because who knows many months/years later, they tend to "forget" or "didn't thought about it" when you approach them to this same issue again, simply because the system is still showing the wrong contract end date?
Haih... rclxub.gif
joshhd
post Mar 15 2023, 08:52 PM

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QUOTE(thelan20 @ Mar 15 2023, 03:32 PM)
hey josh hdi want see angin frequency number you can try work this time now thank you
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I don't get you. What frequency number are you talking about?
QUOTE(farezekati @ Mar 15 2023, 04:30 PM)
I dont know if there is any other way, but i tried to install the ultra plug n play box, then it says activation Unsuccessful, told me to whatsapp astro, i Whatsapp then its told me that i have exceeded maximum number of attempts and I have to wait for 24 hours... 24 HOURS!!!??? Just for reaching the maximum number!?? Very long time
Is there any other way to activate it? Someone here working at astro?
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You spam too many times of sending the smartcard/SIM card number to them on WhatsApp, is it? Seems like it's one of their security measures to avoid people from abusing their chatbot lol sweat.gif
Try send a PM on Astro Facebook/Twitter page for assistance, along with your smartcard/SIM card number.
https://www.facebook.com/Astro
joshhd
post Mar 16 2023, 08:48 PM

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QUOTE(The.Lucas.DaY @ Mar 15 2023, 10:59 PM)
Hi, how can i check my contract end date ya? I think my contract renewed in 2021 but forgotten the month
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QUOTE(linkinstreet @ Mar 16 2023, 09:49 AM)
Do you have a discount of any kind when you renew your contract? Mine had a discount on Sports Package, and since it shows on my bill when the discount will end, I know my conctract ends the same date as that.
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Currently this is the easiest way i know to check when my contract is ending  sweat.gif
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QUOTE(The.Lucas.DaY @ Mar 16 2023, 01:50 PM)
Don't have this discount word in my bill  hmm.gif
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Then it's likely that you're on Astro's legacy packs.
Another way to check your contract end date is here: https://selfservice.astro.com.my/
Once you login to your Astro ID, click "Transactions", and then look for "CONTRACT LIST" or "CAMPAIGN CONTRACT".
All the contract details, including the ones that has already over, should appear there.
joshhd
post Mar 16 2023, 10:16 PM

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QUOTE(The.Lucas.DaY @ Mar 16 2023, 10:03 PM)
I found it, Thanks  thumbup.gif

BTW, expiring by next week......would them auto renew the contract?  hmm.gif
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Which Astro package you're on now?

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