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 Astro Version 13A, All about Astro Malaysia offerings

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yongtjunkit
post Apr 12 2020, 07:28 AM

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QUOTE(joshhd @ Apr 11 2020, 11:05 PM)
I use On Demand (VOD) on my Ultra Box, no issues also. I use Astro Go also no issues so far.
I do notice that some PVR box users experiences the same since today or yesterday.

How about you? Do you face any issues?
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No issues this morning, VOD loads normally
user posted image

This post has been edited by yongtjunkit: Apr 12 2020, 11:42 AM
yongtjunkit
post Apr 13 2020, 06:57 AM

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QUOTE(joshhd @ Apr 13 2020, 03:31 AM)
"Please turn off your Set Top Box, then turn it back on"
user posted image
Just something random. Anyone here sees this message before appear on Astro box?
I've been using Astro for so many years, and I've seen pretty much every types of pop up messages on Astro box, except this one.
Does this means the Astro STB is... somehow experiencing some issues or what? Or I'm wrong?

Btw this photo is taken from someone else.
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I only see this when you factory reset the decoder
yongtjunkit
post Apr 13 2020, 01:40 PM

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QUOTE(joshhd @ Apr 13 2020, 01:02 PM)
Aww... Astro so nice la... Provide customers to enjoy stay at home concert for free to all Astro customers from 14 Apr till 28 Apr. biggrin.gif
user posted image

But still, if they let customers choose, I would rather have some bill rebate on my Astro rather than free stay home concert 😆

Stay Home Concert channel, channel 700 in HD.
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I wonder what concert will they give? People using webcam quality video to do concert in their bedroom?
yongtjunkit
post Apr 13 2020, 02:25 PM

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QUOTE(joshhd @ Apr 13 2020, 02:08 PM)
By looking at the description, you can guess they'll show what kind of long-time-recorded "concerts" shows.
user posted image
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doh.gif, another rojak channel with content taken from another channel and the 1st show is apparently from one of the Korean channels...

This post has been edited by yongtjunkit: Apr 13 2020, 02:26 PM
yongtjunkit
post Apr 13 2020, 03:54 PM

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This post has been edited by yongtjunkit: Apr 13 2020, 03:56 PM
yongtjunkit
post Apr 13 2020, 03:57 PM

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QUOTE(izwanikhsan @ Apr 13 2020, 03:20 PM)
Might as well add Astro Go exclusive channels like Kplus, Aniplus and DW to Astro satellite tv too.
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QUOTE(joshhd @ Apr 13 2020, 03:25 PM)
That will be the topic of content rights...
Just because your license to provide the channel/content on OTT (internet streaming) platform, doesn't mean you can provide the channel/content on DTH (satellite) platform.
It all comes back to money issue la, in simple words.

Or, they just want to offer something that its satellite TV service don't, so they make it an Astro Go exclusive channel to attract some viewers to use the platform, especially the youngsters.
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To use Astro Go you'll need to have an Astro subscription which defeats the purpose of trying to target younger viewer

This post has been edited by yongtjunkit: Apr 13 2020, 03:58 PM
yongtjunkit
post Apr 14 2020, 08:58 AM

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QUOTE(ronnie @ Apr 13 2020, 10:17 PM)
Those on the full pack should get discount, right ?
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Nope I don’t think so as per the terms and conditions that you’ve agreed to, joshHD probably be able to confirm this
yongtjunkit
post Apr 15 2020, 08:33 AM

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QUOTE(joshhd @ Apr 15 2020, 01:57 AM)
Really, I'm serious. I'm not making things up.
When I say Astro is a champion in copy pasting stuff, which is what they do best, now not reading customer's comments properly is a new added feature in them.
user posted image
Translation: Hi. Sorry for that matter. We understand that you're facing difficulties to gain access to your favourite shows though the MCO period.
Alternatively, you may login to Astro Go using laptop/PC or tablet and connect to your TV by using a HDMI cable to access to Astro Go on your TV.
Enjoy watching Astro, stay home and stay safe.


That guy asked about the nostalgic, games feature that was used to be Astro Channel 882 (yes I still remember that), and Astro don't even bother to read his comments properly then jump to conclusion that it must be related to some service disruption, so they just copy paste the same answer used by others.

This actually gives me and the public an impression on how they handle customer's suggestion and feedbacks. Straightaway brush you off with some typical go-by-book answers, then proceed to next customer.😟😔😔😔
I've encounter this many times, but till this extent ah, it's really too much la seriously... It's very upsetting actually. 😔

I censored the CS agent's name that commented this, for some reasons. If Astro wish to investigate, they should investigate all of them instead, instead of only pin-pointing that one person.  dry.gif
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🤔, did Astro delete that comment? Can’t find it on their page already
yongtjunkit
post Apr 15 2020, 10:28 AM

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QUOTE(JuneResources @ Apr 15 2020, 09:14 AM)
"Oh yeah, "better than nothing lo..." - Oh ya, Thanks for astro preview channel. notworthy.gif
"We should be grateful for what we have lah, right?" - Yes, we have astro device such as DTH and dish. But both no longer function anymore. "Display unit" to proof that your lifestyle so good you have astro.. cool2.gif
You try lah~ If you are luckily, then 5 minutes will settle off. :thumbsup:
If you are unluckily one, then you ask from Whatpps > Twitter > Email > Chat autobot > phone.. If all contact support cannot work, please try again from first step. TQ~ whistling.gif
I think this is confidential against privacy, so they have right to remove the comment.
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🤔, asking for a game channel(like a long time ago the interactive game channel) is against privacy?

More like they noticed how bad their CS is on their FB page so they go and delete it to avoid bad PR

This post has been edited by yongtjunkit: Apr 15 2020, 10:29 AM
yongtjunkit
post Apr 17 2020, 09:25 PM

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🤔, 100% no censorship for this channel already?



This post has been edited by yongtjunkit: Apr 17 2020, 09:46 PM
yongtjunkit
post Apr 18 2020, 07:26 PM

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QUOTE(joshhd @ Apr 18 2020, 07:09 PM)
Legacy Astro box users sees this message appear on Fox Movies SD (433) and AXN SD (721).  blink.gif
user posted image
It is believed that this 2 SD channels is moved to other available transponders.

So, do you guys miss this "blue colour software"?  biggrin.gif
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oh, we rarely see this screen these days with the DMT 4 or newer decoder

one thing useful is the satellite signal in the menu.... to tell you when there's a signal

🤔, FMP as the name?

This post has been edited by yongtjunkit: Apr 18 2020, 07:27 PM
yongtjunkit
post Apr 19 2020, 06:55 AM

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QUOTE(joshhd @ Apr 18 2020, 09:04 PM)
FMP = Fox Movies Premium
It's actually Fox Movies, where previously it's known as Fox Movies Premium (FMP). Astro don't bother to change the name.

**EDIT: Fox Movies SD (433), AXN SD (721) and also Fox Sports SD (835) shows the same message..
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I believe that Astro changed it on the HD box and newer?

I wonder how hard is it to take out the “P”
yongtjunkit
post Apr 19 2020, 07:55 AM

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🤔, I wonder what would astro say to their customer especially Astro&broadband and Astro IPTV customers

https://www.thestar.com.my/news/nation/2020...ys-ismail-sabri

This post has been edited by yongtjunkit: Apr 19 2020, 08:11 AM
yongtjunkit
post Apr 19 2020, 10:20 AM

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QUOTE(nexona88 @ Apr 19 2020, 09:47 AM)
Newer technology comes with a price..
No more simple interface....
Old people yes I understand... But some younger gen boobies also sometimes confused....
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Or sometimes it's just bad design by Astro.... just like the VOD UI on the PVR box... Do they literally expect me to just scroll through 800++ listing(example the HBO Go section)? bangwall.gif bangwall.gif

This post has been edited by yongtjunkit: Apr 19 2020, 10:23 AM
yongtjunkit
post Apr 19 2020, 01:32 PM

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QUOTE(nexona88 @ Apr 19 2020, 11:33 AM)
Shoik sendiri attitude...
They do whatever they like..
I think people have gave feedbacks previously... Yet they didn't take it as valuable inputs...
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And the PVR box(DMT 5v2) didn’t get any updates for more than 1 year already, the last version is released in 2018(maybe the same for other HD/PVR decoder)
yongtjunkit
post Apr 19 2020, 08:17 PM

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This post has been edited by yongtjunkit: Apr 19 2020, 10:36 PM
yongtjunkit
post Apr 20 2020, 07:15 PM

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I wonder what is Astro thinking

off and on decoder to fix repeated content issue laugh.gif
user posted image
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This post has been edited by yongtjunkit: Apr 20 2020, 07:16 PM
yongtjunkit
post Apr 21 2020, 10:31 AM

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QUOTE(joshhd @ Apr 21 2020, 10:26 AM)
Viewers:
Why Astro got so many ads? I pay money every month not to watch advertisements!  mad.gif

Astro to viewers:
"You want more expensive subscription fees, or your fees maintain the same but some ads appear on your TV like now?"

Astro to advertisers:
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Dear advertisers, look at all the opportunities to reach your viewers there...
What are you waiting for? Go advertise your brands on Astro now!
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🤯, Astro Go is the leading OTT platform? Sounds like they are making up numbers ?

If want ads free then sub to Netflix lo.... or switch to NJOI and get the same amount of ads

This post has been edited by yongtjunkit: Apr 21 2020, 10:33 AM
yongtjunkit
post Apr 21 2020, 10:49 AM

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QUOTE(joshhd @ Apr 21 2020, 10:40 AM)
When they opened up Astro Go to all Malaysians (typically non-Astro customers), it is obvious that they want to increase the numbers of users to make it look like a lot.
Maybe that's one of their way to convince the advertisers that "Hey advertisers! Look, there's more non-Astro customers using my Astro Go platform since the MCO. Come advertise your brand with me."
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After MCO then for sure got huge dip in viewership

Btw all Astro content are available to non Astro customers?
yongtjunkit
post Apr 21 2020, 11:15 AM

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QUOTE(joshhd @ Apr 21 2020, 11:06 AM)
No lah of course... Content offering are similar to Njoi Now, which has already ceased.
When open the TV Guide, you'll see only these:
user posted image

The home page of Astro Go for non Astro customers, is like a stripped off version from the full version of Astro Go.
user posted image

To most people, the first impression will be like "Boring....  shakehead.gif "
Normal lah, can't complain on free stuff.
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Even better than NJOI itself? Got HD channels for free

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