Called the CS just now , they said because the new rewards tier just started this year. So, everything reset from this year but I doubt it. Anyone old subscribers here can confirm ?

Assthrow is bluffing you!
Ask them to show your black and white.
When I change to ultra, membership tier still the highest.
When my auntie swtiched to ultra this year, membership tier remains the same.

Use the common sense and challenge assthrow.
For diamond tier, you need at least 15 years subscription tenure.
So once the customers changed to ultra, it becomes lowest tier - magneta?
Then better no diamond tier customers change to ultra?

https://product.astro.com.my/rewards

Your Astro Rewards tier is based on how long you’ve continuously been an Active Astro Pay TV customer:


Magenta: 0 – 2 years
Silver: >2 – 9 years
Gold: >9 – 15 years
Diamond: >15+ years


The rewards you will receive depends on which tier you’re in. Rewards are cumulative: If you’re in Diamond tier, you will be able to enjoy all the benefits from Magenta, Silver, and Gold tiers.

If you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.

Anyone has experience where it stutters. The program goes black screen for one second then it comes back. Kind of annoying.

Connected to wifi but operating from satelite only. dont wanna stream astro because complicated for the old folks

No experience like what you said.
If your box is still under warranty, you can get it replaced.

Just box upgrade only? During that process, you didn't request to change anything else, correct?

As what I know, the only possible reasons that your Astro Rewards tier will reset to Magenta is:
- Your Astro account were previously terminated, and then eventually you activate it back
- You request to transfer ownership

Source: https://support.astro.com.my/question/can-i...to-a-lower-tier

I assume that your Astro account was never previously terminated, and then you eventually activate it back...
Then upgrading your Astro box should NOT impact your Astro Rewards tier.
I suspect there might be some error handling on their end, which resulted your Astro Rewards tier to reset to Magenta.

Customer service call centre agent providing inaccurate/wrong information is not something new actually. It happens from time to time.
I suggest you write an email to wecare@astro.com.my, include your account details in the email, and ask them to explain what happened and fix the mistake.
Let them reply you back in black and white.

Previously what was your Astro Rewards tier, before it becomes Magenta now?

This post has been edited by joshhd: Aug 9 2024, 10:30 PM

You have rebooted your WiFi router, and still persists, right?

Keep buffering every 6 mins
Once it reaches the 6 min mark as you mentioned, loading cursor appears, then how long it takes for it to be able to continue watching?
Or the loading cursor just stuck there and won't load anymore? If yes, then what do you do to make it watchable again? Tune to other channel, then tune back to the channel you were watching?

Try turn on your mobile hotspot, connect that WiFi hotspot on your Ultra Box, then try stream Astro linear channels using your mobile data for a while to see if the buffering occurs.
Of course, provided if your 4G/5G network in your area is good, and your mobile plan has no speed cap...

This post has been edited by joshhd: Aug 9 2024, 10:31 PM

Check the condition of your satellite cable, especially the F connector there. Make sure it is secured correctly.
If it is too loose and easily pulled out, then the cable will need to be re-terminated.

If you press "home" button, and you get to see the On Demand library screen:
1) Do you still see the entire TV screen goes black intermittently?
2) Or, you notice that the TV channel is still playing in the background, but "suddenly no sound for 1 second, then it comes back" while the On Demand home screen still appear as usual?

This post has been edited by joshhd: Aug 9 2024, 10:33 PM

It's took 2 second buffer then become normal.. this mostly happen in Astro own channels

This post has been edited by NagaK: Aug 10 2024, 12:55 PM

Keep buffering every 6 mins is not a norm.

You perform speed tests on your own devices (not on Ulti/Ultra Box), and able to reach your subscribed speeds, right?

Since the main account is under your relative's, rather than your own, then getting after sales service support will become difficulties and complicated...
Cuz if contacting customer service, generally, only the account owner is allowed to file a report on this issue (unless there's some authorisation letter is provided to them or something...).

Why did you or your relative opted for Plug & Play for the Multiroom box?
I mean, did you not aware that you will be bound to experience intermittent buffering issue like this if you opt for Plug & Play? Or you initially thought that it isn't a big deal?

Can you confirm that this intermittent buffering issue doesn't occur when you stream it via 4G/5G mobile data (e.g. through WiFi hotspot from your phone)?

Also, does your current house has Astro dish that was previously installed? Or the house never install Astro dish before? Or you're living in a condo that doesn't allow Astro dish installation?

This post has been edited by joshhd: Aug 10 2024, 05:24 PM

Astro's last line of defence -- EPL

https://corporate.astro.com.my/mediaroom-re...-and-top-brands

CORRECTION: 6 channels will only be opened to all customers starting August 30.


Source: https://astroulagam.com.my/lifestyle/astro-...campaign-286005

I think it should be 6 + 1 (ch100) = 7 channels.

Very short period only

Should follow the "KITA" one..

15 Aug to 16 Sept

At least get 1 month 👌

Ch 100 opens Aug 15. 6 other channels follow suit on Aug 30.

All 7 channels end preview on Sept 16.

Assthrow will still claim credits to give all 7 channels foc for this National and Malaysia Day 2024 celebration.

Meanwhile, StarHub TV subscribers enjoy free preview of over 85 TV channels from 7 – 14 Aug 2024.

https://www.starhub.com/personal/support/ar...7Fi01d9TQ4qCnf7

For one week only, and no pop-up channel.

The value of free over 85 tv channels from starhub is much more higher than from assthrow.
The ch100 assthrow channel is showing rojak old recycled contents.

This post has been edited by pokemon: Aug 12 2024, 02:56 PM

TVS (Ch 122) is now Stadium SUKMA TVS 1 starting August 12–24, 2024. The channel will air live & delayed coverage of SUKMA 2024 in Sarawak, round-the-clock, with short breaks of its newscast (Utama TVS, TVS Nightline).

RTM & Astro will also be airing the live coverage on OKEY (Ch 146) & Astro Arena (Ch 801) from August 17 with the Opening Ceremony.

Astro Olympics channels CH787 until CH795 has been removed from the channel list. CH780 and CH786 still remains, showing all the highlights and repeats.

It's a once in every 4 years opportunity get to see Astro creates tens of dedicated channels, and first time ever, I get to see their "additional content" like slow-mo, backstage, scenary, and also the pretty unexpected standby slides and countdown timer from OBS itself. 😂

It's been a great experience tbh...
Goodbye Olympics, see you in 2028.