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 Samsung Pay Unofficial Discussion Thread V2

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#Victor
post Mar 25 2019, 06:40 PM

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QUOTE(BFGWong @ Mar 25 2019, 04:43 PM)
The biggest problem is many shops doesnt allow customer to use spay even though their terminal can support paywave. Some caveman mindset.

One of the big culpit is Padini - i can't ban them because of it because family still supports.  Their people say that if i take out physical card but swap and use phone they still will get into trouble.  And angry as we get its not frontline fault but stupid management.

Now, how do we go about complaining them into submission?

Can we complain to Spay?
or complain to bank that provides their terminal?
or complain to bank negara?
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QUOTE(BFGWong @ Mar 25 2019, 06:29 PM)
Actually I asked many staff especially supervisors.  Nothing wrong with their terminal, if it accepts paywave then it works.  Its nothing technical, just "maangement decision".  I don't accuse if I haven't done the groundwork and trying to figure out.  There are many who would appreciate the education that their terminal have more functions that they know.  I also wont be an apologist for lousy management decision.  Trust me - if you are in management, and you make your customers not happy without a good reason - its a lousy management decision.  Period.
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Since it supports payWave, why not tell the cashier u would like to use payWave, ready ur SPay and pretend holding a physical payWave card, then tap using ur SPay instead when the terminal is ready hmm.gif
SUSDavid83
post Mar 25 2019, 06:42 PM

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QUOTE(#Victor @ Mar 25 2019, 06:40 PM)
Since it supports payWave, why not tell the cashier u would like to use payWave, ready ur SPay and pretend holding a physical payWave card, then tap using ur SPay instead when the terminal is ready hmm.gif
*
After CC terminal completes the transaction, their POS is not able to capture the transaction.
They'll call their supervisor to come and say customer uses SPay.
Supervisor said void the transaction.

Sounds familiar?
BFGWong
post Mar 25 2019, 07:26 PM

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QUOTE(David83 @ Mar 25 2019, 06:31 PM)
Maybe their terminal is not ready and requires double tap.
I'm still curious how BO can do but Padini cannot do.
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Double tap like GSC actually is not a problem if they explain to customer.
The padini supervisor i talked to was very friendly - told me that management not approved to use it. I told ask her if people actually do it could work or not - she says got people actually do a bait and switch with a physical card and then tap with phone. It works.
But by procedure the staff have to report to management, review CCTV to show that the customer do it and not the staff let them do, and write a report.

Previously BO also have this policy (the staff say akan kena marah by management) but all of a sudden they relaxed and allowed it without ever displaying "Samsung Pay accepted here" signboard.

So it sounds really like poor management decision on panini's part. I would say its really a panini decision

QUOTE(#Victor @ Mar 25 2019, 06:40 PM)
Since it supports payWave, why not tell the cashier u would like to use payWave, ready ur SPay and pretend holding a physical payWave card, then tap using ur SPay instead when the terminal is ready hmm.gif
*
Dont want to make it difficult for poeple who are just doing their job lor. I just ask them nicely what is the reason la.

This post has been edited by BFGWong: Mar 25 2019, 07:34 PM
SUSDavid83
post Mar 25 2019, 07:35 PM

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QUOTE(BFGWong @ Mar 25 2019, 07:26 PM)
Double tap like GSC actually is not a problem if they explain to customer.
The padini supervisor i talked to was very friendly -  told me that management not approved to use it.  I told ask her if people actually do it could work or not -  she says got people actually do a bait and switch with a physical card and then tap with phone.  It works.
But by procedure the staff have to report to management, review CCTV to show that the customer do it and not the staff let them do, and write a report.

Previously BO also have this policy (the staff say akan kena marah by management)  but all of a sudden they relaxed and allowed it without ever displaying "Samsung Pay accepted here" signboard.

So it sounds really like poor management decision on panini's part.  I would say its really a panini decision
Dont want to make it difficult for poeple who are just doing their job lor.  I just ask them nicely what is the reason la.
*
But BO is SPay friendly merchant now.

URL: https://www.samsung.com/my/samsung-pay/bank...chant-partners/
TSTheoutspokenguy
post Mar 25 2019, 07:45 PM

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QUOTE(BFGWong @ Mar 25 2019, 06:29 PM)
Actually I asked many staff especially supervisors.  Nothing wrong with their terminal, if it accepts paywave then it works.  Its nothing technical, just "maangement decision".  I don't accuse if I haven't done the groundwork and trying to figure out.  There are many who would appreciate the education that their terminal have more functions that they know.  I also wont be an apologist for lousy management decision.  Trust me - if you are in management, and you make your customers not happy without a good reason - its a lousy management decision.  Period.
*
Sometimes their system is Integrated with the credit card machine so It might mess up their system. I been here long enough previously u can use Samsung pay at padini then they dont allow after spay their system have problem.
SUSDavid83
post Mar 25 2019, 07:47 PM

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Back in August last year, somebody reported trying at Padini and it did mess up with the cashier system.

https://forum.lowyat.net/topic/4449706/+300#entry92135389

Post#3985 said Padini MyTown accepts SPay

QUOTE(Destim @ Jan 27 2019, 08:30 PM)
I've tried padini mytown they accept Samsung pay as well
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This post has been edited by David83: Mar 25 2019, 07:49 PM
confuzan
post Mar 25 2019, 11:39 PM

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anyone here uses galaxy watch spay and not rewarded points?
azhar75
post Mar 26 2019, 07:08 AM

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Don't worry Sammy/Maybank/Visa... It won't come here as Bank Negara won't approve...

Attached Image Attached Image Attached Image Attached Image

Source :


But Sammy will surely copy-cat Apple in the near future... Which financial institution(s) will Sammy work with...?


silver69
post Mar 26 2019, 09:51 AM

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QUOTE(azhar75 @ Mar 26 2019, 07:08 AM)
Don't worry Sammy/Maybank/Visa... It won't come here as Bank Negara won't approve...

Attached Image Attached Image Attached Image Attached Image

Source :


But Sammy will surely copy-cat Apple in the near future... Which financial institution(s) will Sammy work with...?
*
In the era of blockchain everywhere I would be amused if Sammy works with something related to bitcoin, true borderless financial schemes.
hightechgadgets8
post Mar 26 2019, 11:01 AM

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QUOTE(BFGWong @ Mar 25 2019, 04:43 PM)
The biggest problem is many shops doesnt allow customer to use spay even though their terminal can support paywave. Some caveman mindset.

One of the big culpit is Padini - i can't ban them because of it because family still supports.  Their people say that if i take out physical card but swap and use phone they still will get into trouble.  And angry as we get its not frontline fault but stupid management.

Now, how do we go about complaining them into submission?

Can we complain to Spay?
or complain to bank that provides their terminal?
or complain to bank negara?
*
QUOTE(David83 @ Mar 25 2019, 07:47 PM)
Back in August last year, somebody reported trying at Padini and it did mess up with the cashier system.

https://forum.lowyat.net/topic/4449706/+300#entry92135389

Post#3985 said Padini MyTown accepts SPay
*
I tap spay at padini mytown, it works and staff allows it
SUSDavid83
post Mar 26 2019, 11:12 AM

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QUOTE(hightechgadgets8 @ Mar 26 2019, 11:01 AM)
I tap spay at padini mytown, it works and staff allows it
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Beside that branch, any other branch else?
PJng
post Mar 26 2019, 11:15 AM

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Just get it

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hightechgadgets8
post Mar 26 2019, 11:15 AM

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QUOTE(David83 @ Mar 26 2019, 11:12 AM)
Beside that branch, any other branch else?
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mid valley dont accept but that was 1.5 year ago
SUSDavid83
post Mar 26 2019, 11:18 AM

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QUOTE(hightechgadgets8 @ Mar 26 2019, 11:15 AM)
mid valley dont accept but that was 1.5 year ago
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I presume majority of the branches don't accept it.
hightechgadgets8
post Mar 26 2019, 11:20 AM

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QUOTE(David83 @ Mar 26 2019, 11:18 AM)
I presume majority of the branches don't accept it.
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oh i did try padini GPO genting, didnt accept too
singgung
post Mar 26 2019, 01:35 PM

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QUOTE(confuzan @ Mar 25 2019, 11:39 PM)
anyone here uses galaxy watch spay and not rewarded points?
*
Are your phone and watch connected? They hv to be connected in order for points to be awarded. If they are connected, points usually will be awarded immediately.. If they are not connected, points are awarded once they are connected. That's how it is for me.
confuzan
post Mar 26 2019, 04:34 PM

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QUOTE(singgung @ Mar 26 2019, 01:35 PM)
Are your phone and watch connected? They hv to be connected in order for points to be awarded. If they are connected, points usually will be awarded immediately.. If they are not connected, points are awarded once they are connected. That's how it is for me.
*
yeah it was connected. probably need to check with CS. thanks for your reply
young_97
post Mar 26 2019, 08:13 PM

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Anyone recently have issue with CIMB MasterCard?
My transaction is not captured by Samsung pay, thus no rewards was received

Don't have same issue with maybank visa
SUSDavid83
post Mar 26 2019, 08:31 PM

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QUOTE(young_97 @ Mar 26 2019, 08:13 PM)
Anyone recently have issue with CIMB MasterCard?
My transaction is not captured by Samsung pay, thus no rewards was received

Don't have same issue with maybank visa
*
Where you spent or tapped first?
heyamazingpeople
post Mar 26 2019, 11:13 PM

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QUOTE(confuzan @ Mar 25 2019, 11:39 PM)
anyone here uses galaxy watch spay and not rewarded points?
*
QUOTE(singgung @ Mar 26 2019, 01:35 PM)
Are your phone and watch connected? They hv to be connected in order for points to be awarded. If they are connected, points usually will be awarded immediately.. If they are not connected, points are awarded once they are connected. That's how it is for me.
*
I just notice recently.. if the watch is not connected to phone for quite some time, the transactions will fail..
So it is best if it is connected with Bluetooth to the phone during transaction..
I m using gear Samsung Gear s3.

And btw, there nothing good to be redeemed now?

This post has been edited by heyamazingpeople: Mar 26 2019, 11:13 PM

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