QUOTE(BFGWong @ Mar 25 2019, 04:43 PM)
The biggest problem is many shops doesnt allow customer to use spay even though their terminal can support paywave. Some caveman mindset.
One of the big culpit is Padini - i can't ban them because of it because family still supports. Their people say that if i take out physical card but swap and use phone they still will get into trouble. And angry as we get its not frontline fault but stupid management.
Now, how do we go about complaining them into submission?
Can we complain to Spay?
or complain to bank that provides their terminal?
or complain to bank negara?
One of the big culpit is Padini - i can't ban them because of it because family still supports. Their people say that if i take out physical card but swap and use phone they still will get into trouble. And angry as we get its not frontline fault but stupid management.
Now, how do we go about complaining them into submission?
Can we complain to Spay?
or complain to bank that provides their terminal?
or complain to bank negara?
QUOTE(BFGWong @ Mar 25 2019, 06:29 PM)
Actually I asked many staff especially supervisors. Nothing wrong with their terminal, if it accepts paywave then it works. Its nothing technical, just "maangement decision". I don't accuse if I haven't done the groundwork and trying to figure out. There are many who would appreciate the education that their terminal have more functions that they know. I also wont be an apologist for lousy management decision. Trust me - if you are in management, and you make your customers not happy without a good reason - its a lousy management decision. Period.
Since it supports payWave, why not tell the cashier u would like to use payWave, ready ur SPay and pretend holding a physical payWave card, then tap using ur SPay instead when the terminal is ready
Mar 25 2019, 06:40 PM

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