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 Digi Fans Club & Enquiries V15, Let's Inspire

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RDoe
post Jul 20 2018, 11:17 AM

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QUOTE(fruitie @ Jul 20 2018, 11:04 AM)
OK, got my contact in Digi to check. She checked with CS team and confirmed there are two types of voicemails. doh.gif This has been highlighted to product team and hopefully they will turn off both. doh.gif

Anyway, can use USSD code to disable it: *128*6*2*8#
Option 5 which is VMS Roaming On (if it is not disabled), then disable it. I tried to do it and I still haven't received confirmation that it is done.

Better check this before you go overseas and call CS to disable it if it is urgent.
*
I don't seem to see an option 6, after *128. Do you happen to have the menu, to do it step-by-step? smile.gif

https://new.digi.com.my/roaming/quick-menu

This post has been edited by RDoe: Jul 20 2018, 11:17 AM
ming86
post Jul 20 2018, 11:30 AM

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QUOTE(RDoe @ Jul 20 2018, 11:17 AM)
I don't seem to see an option 6, after *128. Do you happen to have the menu, to do it step-by-step?  smile.gif

https://new.digi.com.my/roaming/quick-menu
*
First time heard of two different voice mail sweat.gif
Disabled mine.

Mine is Best Prepaid 2016:

*128#
1 My Account
9 Account Settings
3 Voicemail
99 More
8 Other Setup
6 VMS Roaming Off
fruitie
post Jul 20 2018, 11:30 AM

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QUOTE(RDoe @ Jul 20 2018, 11:17 AM)
I don't seem to see an option 6, after *128. Do you happen to have the menu, to do it step-by-step?  smile.gif

https://new.digi.com.my/roaming/quick-menu
*
*128# > Digi Rewards & Services > Voicemail > Other Setup > VMS Roaming On
RDoe
post Jul 20 2018, 11:43 AM

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QUOTE(ming86 @ Jul 20 2018, 11:30 AM)
First time heard of two different voice mail  sweat.gif
Disabled mine.

Mine is Best Prepaid 2016:

*128#
1 My Account
9 Account Settings
3 Voicemail
99 More
8 Other Setup
6 VMS Roaming Off
*
This seems to work for me, received an SMS:

Your voice mail service roaming status is successfully changed.

QUOTE(fruitie @ Jul 20 2018, 11:30 AM)
*128# > Digi Rewards & Services > Voicemail > Other Setup > VMS Roaming On
*
Thank you, both, for the steps. smile.gif
fruitie
post Jul 20 2018, 12:02 PM

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QUOTE(RDoe @ Jul 20 2018, 11:43 AM)
This seems to work for me, received an SMS:

Your voice mail service roaming status is successfully changed.
Thank you, both, for the steps. smile.gif
*
I didn't receive any SMS. doh.gif

Received but failure. doh.gif
"Your request to change voice mail roaming has failed"

This post has been edited by fruitie: Jul 20 2018, 12:14 PM
!@#$%^
post Jul 20 2018, 12:32 PM

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QUOTE(fruitie @ Jul 20 2018, 12:02 PM)
I didn't receive any SMS. doh.gif

Received but failure. doh.gif
"Your request to change voice mail roaming has failed"
*
just did. successful.
fruitie
post Jul 20 2018, 01:36 PM

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Sorry. Mistake above should be "*128# > Digi Rewards & Services > Voicemail > Other Setup > VMS Roaming Off"

Still getting error, getting my Digi contact to check.
RDoe
post Jul 20 2018, 06:15 PM

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QUOTE(fruitie @ Jul 20 2018, 01:36 PM)
Sorry. Mistake above should be "*128# > Digi Rewards & Services > Voicemail > Other Setup > VMS Roaming Off"

Still getting error, getting my Digi contact to check.
*
How about the steps that ming86 has given above?

Could yours be the postpaid steps, as they look different from the ones we've used?

This post has been edited by RDoe: Jul 20 2018, 06:16 PM
saitong09
post Jul 20 2018, 06:18 PM

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QUOTE(Reventon @ Jul 20 2018, 02:17 AM)
I am using live chat to deactivate the voice mail roaming. Remember to tell them voice main ROAMING as there are two voice mail. Been using telco services for 2 decades plus and only today i know there are two type of voice mail doh.gif
*
QUOTE(fruitie @ Jul 20 2018, 11:04 AM)
OK, got my contact in Digi to check. She checked with CS team and confirmed there are two types of voicemails. doh.gif This has been highlighted to product team and hopefully they will turn off both. doh.gif

Anyway, can use USSD code to disable it: *128*6*2*8#
Option 5 which is VMS Roaming On (if it is not disabled), then disable it. I tried to do it and I still haven't received confirmation that it is done.

Better check this before you go overseas and call CS to disable it if it is urgent.
*
I just knew got 2 types of voice mail today, thanks for sharing smile.gif
RDoe
post Jul 20 2018, 06:32 PM

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QUOTE(saitong09 @ Jul 20 2018, 06:18 PM)
I just knew got 2 types of voice mail today, thanks for sharing smile.gif
*
I think many of us didn't know until the discussion here. sad.gif
fruitie
post Jul 20 2018, 07:04 PM

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QUOTE(RDoe @ Jul 20 2018, 06:15 PM)
How about the steps that ming86 has given above?

Could yours be the postpaid steps, as they look different from the ones we've used?
*
Yes, mine is postpaid and my contact has checked for me the reason why I kept getting error because both my numbers are already having both domestic and roaming voicemails deactivated long time ago.
RDoe
post Jul 20 2018, 08:39 PM

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QUOTE(fruitie @ Jul 20 2018, 07:04 PM)
Yes, mine is postpaid and my contact has checked for me the reason why I kept getting error because both my numbers are already having both domestic and roaming voicemails deactivated long time ago.
*
Good for you! rclxms.gif

So the above sets of steps, I guess one is for postpaid and the other is for prepaid. smile.gif
fruitie
post Jul 20 2018, 08:41 PM

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QUOTE(RDoe @ Jul 20 2018, 06:32 PM)
I think many of us didn't know until the discussion here.  sad.gif
*
Even Digi staffs too until I raised up to them, they went doh.gif as well. laugh.gif
Quickly disabled it. laugh.gif
linux11
post Jul 21 2018, 12:20 AM

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My prepaid account was deducted RM4 for a 20000 SMS subscription from www.gamestrike.my which I did not requested. Anyone got hit with this forced SMS subscription? and what to do with such predatory business practice?

Thanks.
!@#$%^
post Jul 21 2018, 12:58 AM

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QUOTE(linux11 @ Jul 21 2018, 12:20 AM)
My prepaid account was deducted RM4 for a 20000 SMS subscription from www.gamestrike.my which I did not requested. Anyone got hit with this forced SMS subscription? and what to do with such predatory business practice?

Thanks.
*
complain to mcmc straight
YoungMan
post Jul 21 2018, 10:28 AM

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QUOTE(john123x @ Jul 20 2018, 11:47 PM)
blady TM, if you dont upgrade my streamyx 1mbps, i just wait for Maxis Home Fibre that have better pricing, and immediately jump ship
*
QUOTE(miloaisdino @ Jul 21 2018, 12:34 AM)
We got time, just press gobind to let them expand coverage
*
QUOTE(choonsern @ Jul 21 2018, 12:57 AM)
one question about the DECT phone..
if the battery can no longer rechargable to the ideal hours of usage (meaning that battery running out of juice to recharge), anyone here can recommend what battery to buy?
*
QUOTE(linux11 @ Jul 21 2018, 01:20 AM)
My prepaid account was deducted RM4 for a 20000 SMS subscription from www.gamestrike.my which I did not requested. Anyone got hit with this forced SMS subscription? and what to do with such predatory business practice?

Thanks.
*
QUOTE(esoon87 @ Jul 21 2018, 10:12 AM)
[attachmentid=9928036]

meaning that we cannot downgrade? only terminated account and reapply back?
i just sked no more port available if apply back.
*
Call Digi to report, then make a report with MCMC. Those few time I tried to get refund for charges which I do not use, it is successful.
linux11
post Jul 21 2018, 10:53 AM

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QUOTE(linux11 @ Jul 21 2018, 12:20 AM)
My prepaid account was deducted RM4 for a 20000 SMS subscription from www.gamestrike.my which I did not requested. Anyone got hit with this forced SMS subscription? and what to do with such predatory business practice?

Thanks.
*
Thanks to fellow Lowyat forumers on your suggestions.

I got on the MyDigi app and performed a Livechat on the issue. The chat representative was helpful and attended to my request to 1. Terminate the subscription 2. Refund RM4

The magic was that the same instant I got the SMS on Digi case number, SMS 20000 send me 2 SMS, one on subscription termination and one on RM4 refund. Although I shouldn't complain on instant resolution on this matter, I am truly amazed by it.

I browsed the Digi community site and notice that this problem existed for years. It's just a shame that Malaysians are still plagued by these type of 3rd party bad business practice that fellow Malaysians have to spend time and effort to fight for their own consumer rights. I look forward to MCMC implementing a blanket ban on these type of practice!
Kaka23
post Jul 21 2018, 06:09 PM

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What to change plan to take the Samsung A8+ phone... went o 2 Digi stores, both no stock... wasting time only sad.gif
Eithanius
post Jul 21 2018, 06:55 PM

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QUOTE(linux11 @ Jul 21 2018, 10:53 AM)
Thanks to fellow Lowyat forumers on your suggestions.

I got on the MyDigi app and performed a Livechat on the issue. The chat representative was helpful and attended to my request to 1. Terminate the subscription 2. Refund RM4

The magic was that the same instant I got the SMS on Digi case number, SMS 20000 send me 2 SMS, one on subscription termination and one on RM4 refund. Although I shouldn't complain on instant resolution on this matter, I am truly amazed by it.

I browsed the Digi community site and notice that this problem existed for years. It's just a shame that Malaysians are still plagued by these type of 3rd party bad business practice that fellow Malaysians have to spend time and effort to fight for their own consumer rights. I look forward to MCMC implementing a blanket ban on these type of practice!
*
Or is this a DiGi underhanded tactics of charging thru unsolicited SMSes...? I’ve never encountered this on other telcos before...

Anyway, I’ll be ditching DiGi as soon as my credit runs out... Just far too many problems for me...
modecai
post Jul 21 2018, 08:59 PM

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Anyone sign up for the s9+ RM 999 bundled with 190 postpaid package? Does we neeed to pay advance payment for existing customers?
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