Well, roundabout way would have been to get 50M for RM189 promo then wait for RM10/20/50 upgrade offer. Either way would be paying less than RM3xx.

I think what filefresh was meaning is that if users get lower speed at lower prices, they will most likely be maxing out the bandwidth which will overall be not good for TM as their revenue will be less. Giving much much higher speeds at a price which is suitable for TM to maintain their bandwidth is better because only a small percentage of users will actually max out the bandwidth as average users will not.

Maybe most bandwidth is used by average users doing speedtest just to see and be happy about the high speed they have everyday...!

I thought this promo was over after Raya or on 30 Jun, but not sure.

What is unfair? Its TM way. Many paying RM189 for 100M while others paying RM199 for 50M or RM2xx for 100M or all sorts of other package prices. They should be told to standardize the package prices for all users to be fair.

Most here are paying RM179-199 for 100M with the upgrades and promotions over the past 1 year or so.

Let us know if you succeed with that. I don't see why those paying RM2xx or RM3xx should not complain and try to get their prices reduced. But we should not have to do this. TM should really standardize prices especially during this time when they are going to upgrade speeds or have new packages.

Don't you all find it amazing that they can suddenly offer 10X speeds? Its not like they suddenly found extra capacity? Why didn't users get just 2X speeds a year or two ago? I think most users would have been happy if every year there was small speed increases.

Even the RM79 basic plan with 60GB. No doubt this will be useful for light users. My guess is that they know average users will use more than 60GB. So they won't get this package. Really reminds me of the Streamyx RM38 1M package with 1GB quota.

Unfortunately we dont have statistics. Why not the RM79 have 90GB or even 120GB quota? Because then it may be suitable for many more average users. Many may downgrade to this package then. They don't want that.

Or the RM79 should have an option to add RM20 for extra 30-60GB data and maintain speed. Or why not also have a second basic package at RM99 with more quota. would be affordable for many more average users.

If they really focus on how to help users rather than maintaining price, there would be many ways to do so.

This post has been edited by mylinear: Jul 14 2018, 02:04 PM

I think someone said 1Mbps in an earlier post. Not sure where that info came from.

Do you really think it would be at 10M? That would mean you can pretty much use the connection for average usage as you mention. I don't think TM will allow that. The whole idea of this sort of limit is to make sure the majority of the people won't find it of much use in the long run. Why do you think last time mobile or other similar connections were throttled to 64K or 128K? Because it would be of not much use.

Also, there are Streamyx users who were paying RM88/89 for 4M/8M who have got upgrade to 10M Unifi Lite. But not sure whether copper or fibre. Either way, they still pay the same RM88/89, not the usual RM129. So, why is it that TM can give some users 10M for RM88/89 with no quota, but the new basic package supposedly for B40 users is at RM79 30M with 60GB quota?

I repeat what I posted many pages ago. If the new basic package is for B40, why should they be subject to quota? Their children can also learn a lot from the internet which may use more than 60GB. Also, I too don't mean to generalize, but the lower bracket of B40 category would probably be in areas that are not covered by Unifi anyway, so how is a new basic package going to help them?

This B40 category is too wide range to use for such purpose. Less than RM4500. Maybe I see this wrong, but if you earning RM4000 maybe you are in Unifi area already and can afford it. But if you're earning RM1000, I don't think you are in a Unifi area?

To me this is not about the government or B40. This is about whether TM is really being sincere with the new basic package. Give us some stats on how many B40 in what range of salary it will help.

I think most users don't see the big picture. Got 10X speed upgrade all happy because we tend to think of ourself only.

As I said, why not have 10M with no quota for RM79. Won't that help those people? That can be achieved both with existing copper and fibre. All this while, the non-Unifi areas, and again in general, maybe a lot of those areas are where B40 are located, even if there is Streamyx, it is 1M or 2M. And the price has been RM110-120? How has that been helpful? Those prices should have been way lower from a few years ago to help all those people.

How many of us actually ever expected 10X? We thought 2X already was good. I know there are heavy users who want 800M or 1G or 10G. But in general, I think even if it was just 100-500M speeds, most would have been happy for now at least. If TM can suddenly afford to give 300-800M, they should have had enough capacity and why not give some of that to the basic package instead of restricting with quota?

I am not sure of the coverage for such. If it is, then that's good for them


Yes, it was 60/90/120GB for the VIP 5/10/20 when it first came out.

I think. IC is mandatory. One document as proof is mandatory. Document can be either one of the three stated.


Typo... Should be Basic 30.


The RM139 does not have free calls right?

The way I see it, the OR is for either 3 supporting document. Salary slip OR self-employed proof OR BR1M letter. This covers all categories, eg if you are unemployed or retired, you have no salary slip or employment proof but maybe got BR1M proof.

Yes, I know the RM139 is not advertised on their website, but still I thought that package had no free voice calls even if agents call.

Can you share about how they extended your contract without permission? Was it from the same package for years? Though users don't sign a form, its normally in the T&C when there is an upgrade offer or at least during the call when the upgrade is done.

If they had already told you that your contract would not be extended and will get hardware replacement, then I guess its a clear cut case. This sounds like the usual different people from different departments don't know what each other is doing. I think one main problem is that they seem to have so many different variations in packages and prices and contracts etc etc that there is no standards to follow. Even users here have said some get free upgrade or RM10 extra upgrade with no contract extension, but some get it extended. Good for you for getting your issue resolved.

Yes, everyone should do the same. I too get the name of the person when I call them. And make short notes of the phone call. Or one can just record the call these days - not quite sure what is the legality on that though.

We often blame the 100 customer service and agents who call. Sometimes they really don't know their stuff. But sometimes I think its because they are not told all the info. Even agents calling for example for new application promo such as RM139, some will tell you its back to RM179 after 2 years, but some will say back to RM199.. Some even worse, will not say anything about it to make it look like a good deal. Until you ask about it, then they tell you.

I think we get more info from this forum when everyone shares their own experiences.

I am not sure which is the latest T&C from them as it may have changed. But apart from what you quoted above, there is a clause that said that you cannot share the service with others. Resell and sublet is mentioned, but just "share" alone is also there.

The difference is you can change your perpetual package. Others with perpetual discount may lose the discount if the package is modified.

Does your friend know if he will also be entitled to a further 10X upgrade later?

I am guessing that if you are Streamyx in a Unifi area and got ports, you will be upgraded to the package closest to your current price. So maybe Streamyx RM110/120 will get RM129 10M but price remain as current. Maybe Streamyx RM130/140 gets the 30M package.


But few months ago you must have switch package by yourself. Nothing to do with the Streamyx free upgrade now.

Yes, that's the clause I was referring to in my earlier reply to you.

Maybe you should wait till 15 Aug to see if you get any free upgrade. Since Unifi coming to your area soon, you may be entitled with a bit of delay.

I think the agents are calling Streamyx customers now to get them to subscribe to Unifi packages even before the users know whether they are eligible for any free upgrade.

RM199 50M is not the only package anyway. You have lower 30M and 10M ones too. I thought there was still a RM139 30M promo going on, but not quite sure.

I think their main aim is to maintain the price per user around RM179-199. So they do things around that. Nothing to do with what users wants or needds or market survey etc.

It would have been much better if they had just announced that there will be price and speed adjustments. Users could login to the client portal where you would have choices such as:
1. Maintain current package at current price
2. Upgrade speed by X times at current price
3. Reduce price by X % at current speed

Since client portal is already for verified users, they didn't need to do special site to check eligibility or send out emails etc and make users wait and not know the status.

This would have been a good oppurtunity to standardize packages and prices. Those who need more speed would get it. Those who want to pay less would get it.

This 10X speed upgrade sounds really good. I think in time most users will realise that they do not need that high speed. Except those really heavy users. I think it would have been better to get maybe a 2X - 5X speed increas at a reduced price instead. That would have been sufficient for majority of users and saved all some money too.

This is the problem. All different info. What is the eligibility criteria? Call 100 and they tell you they don't know and cannot check. You and your friend checked online and it said no. But this morning someone posted that Streamyx was upgraded to Unfi 30M package.

Note that getting a new Unifi plan should entitle you to 10X free upgrade. So even if you get 10M or 30M, yu will eventually get 100M or 300M. Similarly 50M should get you 500M.

I think the new RM90/RM100 4M/8M only for new users and and based on some selection or areas or selected agents or roadshow/promo time. Somehow I don't think it will be offered in Unifi area since they are trying to move Streamyx users to Unifi anyway so pointless to offer there.