stated on the webpage :

MaxisONE Plan users are automatically subscribed to MaxisONE World. All they need to do is just to switch on their roaming in their phones.

Turn on data roaming or make a call or send an SMS.



My problem is that i don't need the whole day plan... Recently travel to Singapore and every morning I only received 1 or 2 important SMS. and Data roaming is OFF.

But when i back home.. the bill put 4 days of RM38 each day... thats RM152 for few SMS i did....

I had the same issue when I traveled to Singapore. It seems they enable it automatically for 8 Asean regions regardless. As long you exceed a threshold of RM10.00 per day via Call( called/received) or SMS. Sometimes it doesn't make sense cause I receive call from Maxis only not even more than 1 minutes or less but still get it activated automatically and they mention it exceed RM10.00 so automatically actives the service. The most annoying is that the option they gave me after coming back from overseas call to cancel roaming and subscribe again when travelling..

FYI as long your Line appears as overseas Telco with Data Mode off.. Their trigger will be call and sms.

Exactly.. its total ripped off.... compare to cheaper daily on prepaid.... or other telco.

I don't want to disable the roaming because i still need to get the SMS.... but like yours.. 1 SMS is RM38 regardless.

They should follow some country.... allow call roaming but can disable the data roaming....

Welcome to Maxis.

I kena before also, the RM10 thing somehow didnt work, immediately RM38.

haiz..... worst plan among all...

I don't think there is threshold of RM10.... already chat with the Maxis twitter guy.... there is no such thing as RM10 threshold ....

He only give me 1 advice and that is to deactivate roaming....

It is in the TNC, at least it was there previously.

Checkout digi plan. It's free!

though to receive SMS is free .... luckily I'm with Kuning prepaid and receive SMS roaming is free

To receive SMS on roaming is indeed free. To avoid auto activation of this MaxisONE World pass, you need to unsubscribe to voicemail, not to accept any call, not to reply or send any SMS and to turn off your data roaming. Your MaxisONE World pass will not be activated as long as you do not answer the call when you are overseas with your voicemail turned off.

RM 38 too expensive...rm18 ok laa..pls rivise the roaming charge...

Hi koba76,


We do have more details at below link > Frequently Asked Questions


http://www.maxis.com.my/en/personal/servic...g/oneworld.html


TQ

You are not helping.......
People need option to disable one world pass,
maxis are raping one plan user who travel to Asean with less call/data/sms charge

can write letter to SKMM

This post has been edited by DaTaPcHousE: Apr 6 2018, 05:35 PM

--PMed--

Maybe this will help for those who travel just for a short trip like going to singapore or thai/malaysia border...select non preferred operator...the pass will not be activate and charge it separately...maybe maxis can help here about the charge for call and sms on non preferred operator..

This post has been edited by koba76: Apr 8 2018, 02:22 AM


Attached thumbnail(s)

Hi Maxis,

Everyone want to know what to do.
Don't just PM to one person while the rest are hoping to see a reply from your side.

If i travel oversea and dont plug my sim card out and let it airplne mode will it been charge for roaming?

Hi GamaX320,

It will charge any roaming charges. Just need to ensure that the data roaming is switched off via your phone settings.

TQ

It happened to me also, I called the Maxis center and they said this is the only plan they have for all Maxis users. It's really unfair! I still want my roaming to be on for emergency calls and how can Maxis force such charges on us.

I filed an official complaint on KPDNKK and MCMC.
It will be great if you guys can file the same thing to these agency for them to take actions.


KPDNKK: https://e-aduan.kpdnkk.gov.my

PENGESAHAN PENERIMAAN ADUAN (01812184)

Dengan segala hormatnya perkara di atas adalah dirujuk,

2.       Adalah dimaklumkan bahawa aduan tuan/puan telah diterima dan kini di dalam proses untuk diambil tindakan selanjutnya dalam masa 21 hari bekerja.

3.       Sebarang pertanyaan atau semakan aduan tuan/puan bolehlah melayari dan log masuk ke Portal e-Aduan KPDNKK di https://e-aduan.kpdnkk.gov.my atau menghubungi talian Hotline KPDNKK 1-800-886-800 dengan mengemukakan No. Kad Pengenalan atau  No. Aduan tuan/puan.

4.       Pihak Kementerian mengucapkan ribuan terima kasih di atas kesudian pihak tuan/puan bekerjasama dalam meningkatkan mutu perkhidmatan kami.

"BERKHIDMAT UNTUK NEGARA"
"KUASA PENGGUNA : SATU PENGGUNA SATU SUARA"

Sekian, terima kasih.

Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan (KPDNKK)


MCMC: https://www.mcmc.gov.my/make-a-complaint/complaint-circle
Dear Sir/Madam,

The following is a brief summary of a complaint which you have lodged with MCMC.

Complaint ID: 0618-01-0002770-MXS
Service Provider: MAXIS
Complaint Category: Bill & Charging
Complaint Subcategory: Unreasonable Charges
Complaint Details: When I travel to SG and receive or make a phone call, they will automatically charged me RM38 for the whole day instead of charging me per call rate. I have called maxis to ask for clarification and an option opt out this service. They said these are the selected countries and they do the same to everyone because this is the only plan that is available. As a customer, I do not have a choice to opt out and I have to pay RM38 if I make/receive 1 phone call for that day that is more than 3 mins in Singapore. 1 phone call in Sinagpore for 1 day should not cost a customer RM38. This is really not fair for Maxis to automatically charge all their customers who received or make phone call one time per day in their "selected 9 countries". I'm very sure there are a lot of Maxis users who are not aware of this automatically charge of RM38.

Please use the Complaint ID: 0618-01-0002770-MXS for all future communication with MCMC regarding this complaint. You may use the given ID to check the status of the complaint in the MCMC

Thank you.

From:

Complaint Team

last time, when i was on maxis postpaid, i have the same issue, then i managed to get Maxis via online chat to add number to the white list of the one world roaming plan thingy, then i did not get the stoopig rm38 charge anymore.

I have also been hit by this scam. Being charged the full Rm38 for a single SMS or recieving a 30s call.. with no way to opt out easily.

As a forum member above has done, we will be getting together to complain to skmm regarding this as well. And probably leave maxis, after many years of being their customer. What a shame.

used it in bangkok, sg and indonesia.. no issue..
it got charged as long
1. dont use and turn off da roaming before 12am
( so if ure connected to hotel wifi.. no prob)

used it in hk, taiwan, and US
no prob. same as above.

I've done my part too below after getting ripped off by Maxis over the same ridiculous charges while roaming. Please have more people raise your complaints to MCMC to stop this company from such acts of daylight roberry.

Consumer rights is very important and affects everyone.

========================================

Dear Sir/Madam,

The following is a brief summary of a complaint which you have lodged with MCMC.

Complaint ID: 0818-01-0001314-MXS
Service Provider: MAXIS
Complaint Category: Bill & Charging
Complaint Subcategory: Unreasonable Charges
Complaint Details: Please investigate the daylight robbery roaming plans that Maxis was allowed to execute to the public. I was charged a ridiculous RM20 in my recent travels to Thailand for just 1 call and 1 SMS made. When I disputed this with Maxis, they claimed that such tiered charges are applicable to 9 countries and customers have no avenues to opt out of such a ridiculous scheme. Calls made or received overseas are traditionally billed by the minute, at a premium - Which is perfectly fine and fair with me, but now that they are charged at such exhorbitant tiered rates, this calls for regulators to step in to investigate how are they even allowed to come out with such plans, which is akin to daylight robbery. My latest statement is attached and you may refer to the last page of the statement where you could see the supposed ridiculous roaming charge being levied.

Please use the Complaint ID: 0818-01-0001314-MXS for all future communication with MCMC regarding this complaint. You may use the given ID to check the status of the complaint in the MCMC 

Thank you.

From: 

Complaint Team

When is this RM38 charges start? Prior to that i nvr receive any news or notification upon user agreement. I never swtich on my phone data roaming but still charged RM38, and I turned off mobile data as well while I was on business trip oversea last month. Did a few bank transfer and received SMS for the code required. So is that why I am being charge?!

This is an absolute rip off. I kept all data roaming off, but this happens to me today when i picked up a call from the my bank regarding my credit card which i m using in SG. And when i asked maxis about the rm 38 charge and if there is anything to do about it, they are like "this is how it is". They sound like they are absolutely used to ripping off customers in this manner. I never even used one drop of their data, since i have another phone with a Sg sim card

Seriously considering dropping maxis after i go back to msia after this

This post has been edited by rainn88: Aug 20 2018, 09:24 PM

Please raise a complaint via the MCMC portal. Consumers need to stand up against such unethical practices so that telcos will not get their way out easily.

Please raise a complaint via the MCMC portal so that this builds up a case against Maxis. So many people are experiencing the same predicament. Complaining here would not make any difference unless consumers all unite and fight this together.

Wait what if I just receive SMS? I don't make or receive any calls, I don't send out SMS, and don't turn on data roaming. Will I still be charged RM38? Im on Hotlink Flex Postpaid.

as long as you just receive sms and do not make a reply, you won't be charge. You should turn off the data roaming anyway , you can still receive sms.

My father went to Thailand and answered an incoming 30-sec call, immediately got charged RM10. I checked on their website, other Maxis postpaid plan's roaming rate is at RM5.80 per minute. This is so ridiculous, subscribe to high rated plan and get even higher charges???? I won't complain if the bill was charged RM5.80.

And what's worse? There are also 2 other days whereby no data/SMS/calls were being used overseas but also got charged RM10! I'm going to complain to MCMC if they can't provide me the charge details.

And I did not subscribe to this service for my father. How did it auto-activate?

Kindly refer to our FAQ for further information on how it works :

https://www.maxis.com.my/en/personal/servic...g/oneworld.html

What if I just need to make a call or two when I’m abroad?
No worries. We have a few a safety tiers in case of accidental usage or if you just want to use minimal when you travel.

Tiers in Brunei, Cambodia, Indonesia, Philippines, Laos, Myanmar, Thailand and Vietnam:-

Tier 1: RM10 - Call(s) less than 3 mins, send 1-3 SMS, use less than 256Kb of data; and
Tier 2: RM38 - Call(s) more than 3 mins, send more than 3 SMS, use more than 256kb of data
However, there are different tiers for Singapore, as below:

Tier 1: RM5 – Call(s) less than 1 min, send 1-5 SMS, no use of data at all;
Tier 2: RM10 – Call(s) between 1 min to 5.59 mins, send 6-15 SMS, use less than 128kb of data and
Tier 3: RM38 – Call more than 6.00 mins, send more than 16 SMS, use more than 256kb of data.
(Note: Charging block for voice is 60 seconds)

TQ,
Maxis

Glad that to know that a lot of people complained to mcmc and i am going to do so.

Same thing happened to me. Year 2017 i request to opt out from rm38 1 day pass, and to be charged per usage only, Maxis ok. then Dec 2018, suddenly i am charged back to rm38/day, reason from Maxis is because I choose the telso that come with this plan and no way i can opt out unless i choose other telco. after filed complain and investigation, they say the result is final, I have to pay accordingly.

Seriously a rip off.

Dear Sir/Madam,

The following is a brief summary of a complaint which you have lodged with MCMC.

Complaint ID: 0119-01-0002344-MXS
Service Provider: MAXIS
Complaint Category: Bill & Charging
Complaint Subcategory: Unreasonable Charges
Complaint Details: 1 year ago, I call to Maxis to choose to opt out from Maxis International Roaming Daily Pass that charge rm38 per day. Last month, they auto activated the Maxis International Roaming Daily Pass RM38/day again. I file complaint to maxis. After a week, Maxis informed me that their decision is final i have to pay accordingly. This is not fair, checked on forum have found that a lot of users facing same issue. eg: Complaint ID: 0618-01-0002770-MXS , Complaint ID: 0818-01-0001314-MXS etc

Please use the Complaint ID: 0119-01-0002344-MXS for all future communication with MCMC regarding this complaint. You may use the given ID to check the status of the complaint in the MCMC

Stupid maxis roaming plan...now if i travel i used digi prepaid roaming pass..3 days just for RM25 got 60.min free call 5gb data...more than enough for me..

yeah, I had the same issues when I was with Maxis postpaid previously. After that, I managed to get Maxis to put me in the whitelist only then I dun get the rm38 charge.

Subsequently, I switched to Celcom postpaid, again also kena the same rm38 until I discover that I can opt for this thing called “default auto roaming” which only has roaming for voice and sms but not data which is what I wan actually.

Now I am on hotlink (prepaid), ended up also kena the same thing. Even I already off the data roaming in my iPhone, I still get some unknown data roaming charges daily when I am in lion city. Only then I discovered the only solution to put my phone to on 2G/3G network while in overseas only I can avoid such charges. Super lame.

Even u dun turn on data roaming or use any data while in overseas, there is still some “handshakes” done between ur phones and telco network, thus the charge.

So do you manage to opt out permanently firm this rm38 after the complaint? Or what is the resolution in the end?

I contact maxis this is what they told me also. Either totally disable auto roaming service or rm38/day which to me is ridiculous. Imagine for those who work in lion city and travel in and out daily, how many $$ will be charged.

Celcom has this ‘default’ auto roaming service that only has voice or sms but not data. So good for those who just want to receive sms for OTP from banks or receive urgent calls from others.

Even all telcos in lion city allow disable data roaming service permanently and only allowed for voice and sms.

anyone here use maxis 5G roaming in Singapore before? does it work?

When are you going to SG? I am planning to visit in coming 13 May, will share you my experience, or you can share yours with me if you visit before me.

I will be there for 5 days, RM49 pass seems like a good deal with 5G

My friend is in Singapore now. Subscribed the RM49 roaming pack, but don’t know why no 5G. He is using iPhone. 13 pro max, with latest firmware and selected Singtel but no 5G available still…

Oh no, on esim?

My friend is using physical SIM.

are you going to singapore today? do update us about 5G roaming in SG ya

Will try to update by tonight

Looking forward.

too bad no 5g for me too, CS is not helpful as well

Didn’t work on iPhone, but worked on Redmi not e 10, nothing to exciting will share more

Damn! Maxis is misleading us !
i assumed you already contacted CS? what they said ?

As usual, they are not capable to find out if iPhone is supported, but instead they ask me to provide all these details to escalate, by the time they come back to me I won’t be SG anymore.
But I think my assumption is correct, their Carrier setting for iPhone is not updated lol



Message from Maxis:

Kindly provide us the complete details below for us to escalate a case on this matter
Name:
Affected Mobile No:
Full Description of the Problem:
Signal bar (1 to 4 bars):
Network Mode (4G/H+/H/3G/E):
Issue Since when:
Previous Experience:
Latest occurrence:
Indoor / Outdoor:
Date:
Time:
Location (Full Address):
Landmark (School/Malls/Mosque):
Latitude/Longitude:
Device model:
Speedtest results:
Contactable number:
Other users facing this issue: YES/NO

there is also FUP of 2GB per 24 hours

Bro , did you contact maxis CS vis WhatsApp?

If iPhone not working shouldnt it be asked at SG Apple Care instead?

But not a surprise iPhone not working for 5G cause it wont work in Malaysia so no reason to believe it can work in SG during roaming …

Chat with maxis CS. At first they said current SIM not supported 5G , but after a while they said iPhone and current will work on 5G roaming in SG.
Hmm…. Need more user feedback on this

Nope, there is something called carrier setting need to be pushed out by carrier, like how they released VoLTE back then. Apple won't do anything on this, not to mention Apple SG

anyone else going to singapore or thailand soon ? can test 5G roaming again

Anyone got 5G signal with iPhone on roaming?

Just came back from Singapore and Indonesia, roaming on their 5G network (Telkomsel and Singtel), but I can’t get 5G signal at all.

Contacted the customer care and they can’t even give me a clear answer what’s wrong. One say device not supported, one say simcard not supported.

If 5G is not ready this is misleading advertisement.

Yes, Maxis 5G roaming in singapore is misleading advertisement.
I been to SG recently and using iphone as well, no matter what i try, unable to see 5G at all.
I think it is because apple hasnt activate 5G on maxis, that why we unable to get 5G access in singapore
Maxis should stated it clearly on the website, but they failed to do it.