last time, when i was on maxis postpaid, i have the same issue, then i managed to get Maxis via online chat to add number to the white list of the one world roaming plan thingy, then i did not get the stoopig rm38 charge anymore.

yeah, I had the same issues when I was with Maxis postpaid previously. After that, I managed to get Maxis to put me in the whitelist only then I dun get the rm38 charge.

Subsequently, I switched to Celcom postpaid, again also kena the same rm38 until I discover that I can opt for this thing called “default auto roaming” which only has roaming for voice and sms but not data which is what I wan actually.

Now I am on hotlink (prepaid), ended up also kena the same thing. Even I already off the data roaming in my iPhone, I still get some unknown data roaming charges daily when I am in lion city. Only then I discovered the only solution to put my phone to on 2G/3G network while in overseas only I can avoid such charges. Super lame.

Even u dun turn on data roaming or use any data while in overseas, there is still some “handshakes” done between ur phones and telco network, thus the charge.

So do you manage to opt out permanently firm this rm38 after the complaint? Or what is the resolution in the end?

I contact maxis this is what they told me also. Either totally disable auto roaming service or rm38/day which to me is ridiculous. Imagine for those who work in lion city and travel in and out daily, how many $$ will be charged.

Celcom has this ‘default’ auto roaming service that only has voice or sms but not data. So good for those who just want to receive sms for OTP from banks or receive urgent calls from others.

Even all telcos in lion city allow disable data roaming service permanently and only allowed for voice and sms.