Glad that to know that a lot of people complained to mcmc and i am going to do so.

Same thing happened to me. Year 2017 i request to opt out from rm38 1 day pass, and to be charged per usage only, Maxis ok. then Dec 2018, suddenly i am charged back to rm38/day, reason from Maxis is because I choose the telso that come with this plan and no way i can opt out unless i choose other telco. after filed complain and investigation, they say the result is final, I have to pay accordingly.

Seriously a rip off.

Dear Sir/Madam,

The following is a brief summary of a complaint which you have lodged with MCMC.

Complaint ID: 0119-01-0002344-MXS
Service Provider: MAXIS
Complaint Category: Bill & Charging
Complaint Subcategory: Unreasonable Charges
Complaint Details: 1 year ago, I call to Maxis to choose to opt out from Maxis International Roaming Daily Pass that charge rm38 per day. Last month, they auto activated the Maxis International Roaming Daily Pass RM38/day again. I file complaint to maxis. After a week, Maxis informed me that their decision is final i have to pay accordingly. This is not fair, checked on forum have found that a lot of users facing same issue. eg: Complaint ID: 0618-01-0002770-MXS , Complaint ID: 0818-01-0001314-MXS etc

Please use the Complaint ID: 0119-01-0002344-MXS for all future communication with MCMC regarding this complaint. You may use the given ID to check the status of the complaint in the MCMC